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Everything You Need to Know About a Carrier Warranty

Major home systems and appliances aren’t covered by your typical homeowners insurance policy, but they are covered under a home warranty. A home warranty brings peace of mind to homeowners who want the cost of repairs and replacements of important systems and appliances covered. Keep reading to learn more about Carrier warranty plans and pricing.

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Carrier is a world leader in heating, air conditioning, and refrigeration solutions, selling a variety of air conditioning and heating products and providing warranty plans for their products.

At This Old House, we’ve reviewed agreements from the top home warranty providers, and evaluated them based on elements like plan structure, cost breakdown, customer reviews, and the claims process. In this review, we’ll discuss Carrier warranty plans to give you thorough, accurate information on the terms and conditions of their service contracts.

Compare the pros and cons of a Carrier warranty below.

Pros and Cons of a Carrier Warranty

Pros Cons
Pros Cons
Warranty is free with purchase of product No coverage for major home appliances
Warranty can be passed between owners Doesn’t cover systems that have broken down from improper installation or improper servicing
No service fee Limited warranty for systems registered after 90 days of the original installation

Carrier Warranty Plans and Coverage

Carrier doesn’t provide traditional home warranty plans that cover multiple systems or appliances in one comprehensive package. Instead, the specific products homeowners purchased from Carrier are covered under the company’s own warranty plan.

Below is a breakdown of the products sold, as well as how long they’re covered under a Carrier warranty. The “Original Owner” column displays the number of years the item is covered for the first owner, and the “Subsequent Owner” column displays the number of years covered by the second owner once the warranty is transferred to them.

*Note: Coverage for appliances and systems housed in apartments or rental properties is only available for the original owner up to five years.

Carrier Warranty Coverage

System or Appliance Original Owner Subsequent Owner
System or Appliance Original Owner Subsequent Owner
Air Conditioners or Heat Pump Condensing Units 10* (5) 5
Air Purifier 10* (or 5) 5
Boilers 10–20 (5–20) 5–20
Central Dehumidifier 5 5
Ductless Split Units 10* (or 5) 5
Evaporator Coils 10* (or 5) 5
Fan Coil 10* (or 5) 5
Residential Apartment Fan Coils 10* (or 5) 5
Non-Condensing Gas Furnace 5–Lifetime 5–20
Condensing Gas Furnace with Tube and Fin Secondary Heat Exchanger 5–Lifetime 5–20
Heat Pumps 10* (or 5) 5
Air Conditioner & Heat Pump Condensing Units with Puron® (R-410A) Refrigerant 10* (or 5) 5
Humidifier 10* (or 5) 5
Côr® Thermostats 5* (or 3) 3
Thermostats 5* (or 3) 3
Zoning Controls or Zoning Kits 10* (or 5) 5
Oil Furnace 5–Lifetime 5–20
Small Packaged Products 5–Lifetime 5–20
Ultraviolet Replacement Bulb 90 days 90 days
Ventilator 10* (or 5) 5
Carrier Thermostats 5* (or 3) 3

In all warranty agreements, there are some cases where items are not eligible for coverage. Here’s a breakdown of the coverage exceptions:

Costs related to defective parts, replacement parts, or new units due to:

  • Diagnosing
  • Repairing
  • Removing
  • Installing
  • Shipping
  • Servicing
  • Handling
  • Products purchased online

Normal maintenance as outlined in the installation and servicing instructions or Owner’s Manual, including:

  • Filter cleaning
  • Filter replacement
  • Lubrication

Failure, damage or repairs from:

  • Faulty installation
  • Misapplication
  • Abuse
  • Improper servicing
  • Unauthorized alteration
  • Improper operation

Failure to start due to:

  • Voltage conditions
  • Blown fuses
  • Open circuit breakers
  • Damages due to the inadequacy or interruption of electrical service

Failure or damage due to:

  • Floods
  • Winds
  • Fires
  • Lightning
  • Accidents
  • Corrosive environments (rust, etc.)
  • Other conditions beyond the control of Carrier
  • Parts not supplied or designated by Carrier, or damages resulting from their use
  • Products installed outside the United States or its territories and Canada
  • Electricity or fuel costs
  • Increases in electricity or fuel costs from any reason whatsoever, including additional or unusual use of supplemental electric heat
  • Any special, indirect, or consequential property or commercial damage of any nature whatsoever
  • Any cost to replace, refill, or dispose of refrigerant, including the cost of refrigerant

Carrier Warranty Cost

Carrier warranties are included with the cost of a Carrier product upon purchase. Additionally, Carrier does not charge a service fee when technicians visit your home to repair or replace components.

In general, most home repair insurance companies charge between $300–$600 a year for home warranties and require service fees, which are paid by the homeowner directly to the technician at the time of repair or replacement. The average service fee in the home warranty industry is between $75–$125.

Picture of HVACs Adobe Licensed

Carrier Warranty Claims Process

To make a claim, you must register your Carrier product online within 90 days of original installation. Carrier will need your date of installation, which is the date the homeowner purchased the home from the builder. If you can’t verify this exact date, then the warranty period begins 90 days from when the product was manufactured, as indicated by the model and serial number.

To register your product, you’ll need the following pieces of information:

  • Model number
  • Serial number
  • Date of installation
  • Who it was installed by
  • Name of owner
  • Address of installation

Once your product is registered, make sure your product meets the following criteria to be eligible for coverage:

  • The product must be installed properly by a licensed HVAC technician
  • The warranty applies only to products remaining in their original installation location
  • Installation, use, care, and maintenance must be normal and in accordance with instructions contained in the Installation Instructions Owner’s Manual and Company’s service information
  • Defective parts must be returned to the distributor through a registered servicing dealer for credit

Carrier Service and Fees

Once you've identified an issue with your product, immediately contact Carrier. You can call Carrier at 1-800-227-7437, reach the company online, or notify the company in writing by certified or registered letter of any defect or complaint with the product, stating the defect or complaint and a specific request for repair.

As an alternative, you can contact the installer directly, whose name will be on the equipment and in your owner’s packet. Note: the service agreement states that proof of purchase may be required at the time of service.

Carrier Warranty Reviews

Carrier is not accredited by the Better Business Bureau (BBB) and has an A- rating from customers. The company’s highest rating is a 3-star review, and most reviews noted poor support, delays in waiting for replaced units, and many appliances breaking much earlier than expected.

Our Conclusion

Though Carrier provides decent coverage for HVAC components, we think there are better options available for homeowners who want to protect other major systems and appliances in their homes.

We recommend American Home Shield, Choice Home Warranty, and AHW Home Warranty for full coverage on your most important home systems and appliances.

We think the best overall home warranty provider is American Home Shield (AHS). It’s the oldest home warranty provider in the business and has a network of more than 15,000 licensed contractors. The company also covers 23 essential systems and appliances in its ShieldPlatinumand ShieldGoldplans.

Here are just a few reasons why this company is one of the best in the home warranty industry:

  • Offers three plan types to choose from for added flexibility
  • Operates in 49 states (excluding Alaska)
  • Has been in business since 1971
  • Lets customers select a service fee from $75, $100, or $125
  • Answers service requests within 24 hours 98% of the time

It is important to note, however, that most home warranty providers, including American Home Shield, do not cover appliances or systems that are under an existing manufacturer’s warranty. If your warranty through Carrier runs for 10 years, American Home Shield won’t cover your HVAC unit until the warranty has run its course.

Here’s how the home warranty provider stacks up against Carrier’s warranty options:

AHS vs Carrier

Provider American Home Shield Carrier
Provider American Home Shield Carrier
Sample Contract Provided Yes Yes
Number of Plans 3 0
Average Lowest Cost $500 per year N/A
Optional Add-Ons Yes No
Waiting Period 30 Days N/A
Service Fee $75, $100, or $125 N/A
Years in Business Since 1971 Since 1915
BBB-Accredited Yes No
BBB Rating B A-

Get a free quote from American Home Shield by calling 844-529-9298 or filling out this easy form.

To share feedback or ask a question about this article, send a note to our Reviews Team at reviews@thisoldhousereviews.com.