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Sears Appliance Warranty Review (2021)

If you own a home, you shouldn’t have to worry about the cost of repairing or replacing major systems and appliances that keep your home running smoothly. The best way to get peace of mind is by purchasing a home warranty. Keep reading to learn how a Sears appliance warranty can protect your home.

Laundry Room Joe Schmelzer

Prospective and current Sears appliance owners have the option to cover their appliances using a Sears warranty plan or a plan from a third-party company. This guide will walk you through Sears appliance coverage plans, pricing, and customer reviews and help you determine if a Sears warranty is the best warranty option for you and your home.

Pros and Cons

Pros Cons
Pros Cons
Provides coverage in all 50 states Not a veteran in the home warranty industry
180-day workmanship guarantee Some plans are more expensive than the $50–$60 industry average
24/7 support and customer service

Sears Appliance Warranty Plans and Coverage

Sears Home Services, the division of Sears that provides home warranty plans and repair services, offers three plans in total: the Appliance Plan, System Plan, and Whole House Plan. Only the Appliance and Whole House Plans offer coverage for appliances. These plans provide protection for major appliances, including your refrigerator, dishwasher, clothes washer, clothes dryer, built-in microwave, range, oven, and cooktop.

The table below outlines the covered items under each Sears home warranty plan.

Coverage

Coverage Appliance Plan Systems Plan Whole House Plan
Coverage Appliance Plan Systems Plan Whole House Plan
Refrigerator with ice maker
Built-in dishwasher
Clothes washer
Clothes dryer
Range
Cooktop
Oven
Built-in microwave
Range exhaust fan
Built-in trash compactor
Central air conditioner
Central heating
Plumbing system
Water heater
Water softener
Faucets and toilets
Garbage disposal
Plumbing stoppages
Electrical system
Ceiling fans
Garage door opener
One heating and one cooling preventive maintenance check
Discounts on appliance, HVAC, and water heater repairs during 30-day waiting period
Discounts on oil changes at Sears Auto Centers

There is no age limit on products and unknown pre-existing conditions are covered.

Optional Add-ons

For any of the three plans, you can add on protection for the following items:

  • Pool and spa with heater
  • Septic tank with pumping
  • Stand-alone freezer
  • Sump pump
  • Well pump

Note: Coverage may vary by state, so read your contract to understand the terms, conditions, and limitations for your area.

Coverage Exclusions

Sears appliance plans cover all major kitchen appliances, however, they don’t protect duplicate appliances. For example, if you have a second refrigerator, range, oven, or cooktop, the item won’t be covered with one of the Sears plans or add-on options. This is not unusual for home warranty providers.

Additionally, all three plans have limits of $10,000 per claim, which is higher than other home warranty companies that have coverage caps of $1,500 per appliance per term length.

Coverage Term Length

Sears appliance warranty coverage begins 30 days after purchasing coverage. It will last for 12 months and automatically renew at the end of the term. Customers will be notified of any rate or coverage changes 30 days before the term length is up.

Sears Appliance Warranty Pricing

Homeowners with Sears plans pay a monthly cost instead of an annual premium. Below are the prices for the three Sears home warranty plans.

  • Appliance Plan: $49.99 per month
  • Systems Plan: $59.99 per month
  • Whole House Plan: $69.99 per month

Service Fees

The service fee, or deductible, increases with the plan that provides more coverage. For example, there’s a $75 service fee for the Appliance Plan and a $100 service fee for the Systems and Whole House Plans. The home warranty industry average for service fees is $75.

  • Appliance Plan: $75
  • Systems Plan: $100
  • Whole House Plan: $100

How to File a Sears Appliance Warranty Claim

To file a claim and keep track of its status, use the Sears portal to log into your account.

If you want to schedule a preventative maintenance visit, you can also call 855-256-2467.

Kitchen Ellen McDermott

Sears Appliance Warranty Reviews

Sears Home Services is not accredited by the Better Business Bureau (BBB) and is currently not rated on the site. Here are a few BBB reviews from current Sears Home Services customers:

I had an issue with my Kenmore refrigerator and contacted Sears Home Repair Services for onsite repair. The technician not only [corrected] the problem, it also clearly explained the root cause. I’m very pleased with this service.” — Melita J., March 19, 2020

On 9/5/2019, my older dryer was repaired by a Sears Home Warranty repairman. He was timely, very professional, and knowledgeable. He completed the job in no time, and my old dryer is as good as new. Thank you so much!!!” — Judy F., February 7, 2020

Our Conclusion

A Sears appliance warranty plan comes with unique perks, such as free preventative checks for your heating and cooling systems and discounts on oil changes. It also provides coverage to all 50 states.

Compared to other top home warranty providers, Sears appliance warranties are average. The company offers a standard 30-day waiting period before coverage starts and its service fees range between $75–$100, which is in line with the industry standard.

The Sears service guarantee is also generous at 180 days, compared to other home warranty providers like American Home Shield or Choice Home Warranty that have service guarantees of 30 days and 90 days, respectively.

One downside to Sears appliance warranties is the cost, which falls on the higher end of home warranty pricing at $50 and $70 per month.

While Sears has a good coverage history, its plans may not be worth the cost for those who are on more of a budget. Because of this, we recommend American Home Shield, Choice Home Warranty, and AHW Home Warranty.

We recommend all three companies listed above, however, American Home Shield is ultimately our top pick. It has three extensive coverage plans at a slightly cheaper cost. In general, its plans cost between $40 and $58 per month.

Its ShieldPlatinumplan is the most comprehensive plan, covering 23 systems and appliances, such as your plumbing, refrigerator, and dishwasher. Its ShieldGold plan also covers 23 systems and appliances and includes rekey services and air filter discounts. Its ShieldSilverplan covers 14 essential home systems.

Additionally, American Home Shield allows homeowners to pick their own service fee—$75, $100, or $125. With AHS, a higher service fee correlates to a lower monthly premium, whereas the $100 service fee for the Sears Whole House Plan doesn’t correspond to a reduced monthly premium.

American Home Shield also has an efficient claims process. The company claims to approve and assign technicians to claims within 24 hours of the claim, 98% of the time. Sears doesn’t have that guarantee of quick service.

To get a free quote from American Home Shield, call 844-529-9298, or fill out a simple online form with your zip code.

Frequently Asked Questions about Sears Appliance Warranties

What are factory warranties?

Factory warranties are the first step in protecting your appliances. Every appliance comes with a factory warranty that protects your purchase for a limited amount of time. After that warranty expires, you can choose to purchase another limited warranty to extend that coverage.

Limited warranty coverage can change depending on the appliance you’re looking to protect. You can find the warranty details for your specific appliance by looking at the owner’s manual that came with it or by visiting the company website and searching the model number.

How does a home warranty work?

When home warranty coverage begins, your home warranty provider will handle repairs and replacements when a system or appliance breaks down from normal wear and tear. In the event of a breakdown, your warranty provider will send an approved, pre-screened technician to repair or replace the part and you’d be responsible for paying the set service fee (typically $75–$125).

What do home warranties cover?

In general, home warranties cover major systems and appliances that break down due to normal wear and tear. If the item was in good working order when it broke down, the home warranty should cover all repair and replacement costs, as outlined in the contract.

What does the Sears Protection Agreement cover?

The Sears Protection Agreement covers manufacturer’s defects, normal wear and tear, and cosmetic defects. With this agreement, customers will receive unlimited warranty service and no deductibles.

Can I cancel a Sears Protection Agreement?

Yes, you may cancel this agreement by calling the Sears Protection Agreement office at 1-800-827-6655.

To share feedback or ask a question about this article, send a note to our Reviews Team at reviews@thisoldhousereviews.com.