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American Home Shield Review (2021)

In a saturated home warranty industry, it can be challenging to find a home warranty company without any direction or guidance. The This Old House Reviews Team researched a variety of companies and found that American Home Shield is a top contender. Read our full review to learn more.

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American Home Shield is a veteran in the home warranty industry and has been in business for five decades. The company provides comprehensive coverage and demonstrates excellent customer service.

Keep reading our American Home Shield review to learn about the company plans, pricing, and customer reviews. We also encourage you to get a free AHS quote by filling out this simple online form.

Our Take on American Home Shield

We rated American Home Shield a 9.5 out of 10 and named it the ‘Best Overall’ home warranty company of 2021. Some highlights include:

  • Extensive plan options
  • Nationwide availability
  • Five decades of experience
  • B rating from the BBB

Pros and Cons of American Home Shield

Pros Cons
Pros Cons
✔ Has generous coverage caps ✘ Not available in Alaska
✔ Does not require maintenance records ✘ Repairs only guaranteed for 30 days
✔ Allows customers to choose a $75, $100, or $125 service fee ✘ 14,000+ complaints in past 3 years

American Home Shield Plans & Coverage

American Home Shield plans provide coverage for some of the most important items in the home. The company offers three plans:

  • ShieldPlatinum: Best for Comprehensive Coverage
  • ShieldGold: Best for a Basic Combo Plan*
  • ShieldSilver: Best for Major Systems

*The ShieldGold plan has a lower appliance coverage limit than ShieldPlatinum.

American Home Shield Plans

Item Covered ShieldSilver™ ShieldGold™ ShieldPlatinum™
Item Covered ShieldSilver™ ShieldGold™ ShieldPlatinum™
Air conditioner ✔️ ✔️ ✔️
Heating units ✔️ ✔️ ✔️
Ductwork ✔️ ✔️ ✔️
Built-in exhaust, vent, and attic fans ✔️ ✔️ ✔️
Main breaker and fuse panel box ✔️ ✔️ ✔️
Doorbells and chimes ✔️ ✔️ ✔️
Interior electrical lines ✔️ ✔️ ✔️
Ceiling fans ✔️ ✔️ ✔️
Garage door openers ✔️ ✔️ ✔️
Interior plumbing lines ✔️ ✔️ ✔️
Toilets ✔️ ✔️ ✔️
Faucets and valves ✔️ ✔️ ✔️
Whirlpool tub motor and components ✔️ ✔️ ✔️
Water heaters ✔️ ✔️ ✔️
Rekey ✔️ ✔️ ✔️
Air filter discounts ✔️ ✔️ ✔️
Refrigerators - ✔️ ✔️
Ovens / Ranges / Cooktops - ✔️ ✔️
Dishwashers - ✔️ ✔️
Built-in microwave ovens - ✔️ ✔️
Garbage disposals - ✔️ ✔️
Instant hot/cold water dispensers - ✔️ ✔️
Washers - ✔️ ✔️
Dryers - ✔️ ✔️
HVAC tune-up - - ✔️
Roof leak repair* - - ✔️

Optional Add-Ons

In addition to these home warranty plans, American Home Shield offers coverage for five additional items that you can include with any plan. You can get pricing for these additional items when you go to the American Home Shield website and request a free quote.

Here are the five optional add-ons:

  • Electronics extended warranty
  • Pool and spa
  • Well pump
  • Septic pump
  • Guest unit

American Home Shield Pricing

American Home Shield’s home warranty prices are in line with industry averages. Plan pricing will depend on where you live, the type of plan you choose, and how many add-ons you include in your coverage.

Plan Pricing

In general, American Home Shield costs between $40 and $58 per month. If you choose a $100 or $125 service fee, your monthly premium will be cheaper. We recommend filling out this simple online form to get a free quote for plans in your area.

Service Fees

In addition to a monthly premium, customers pay a service call fee, a one-time fee paid to the contractor who comes out and addresses the system or appliance in question. American Home Shield costs vary depending on the service fee—the company lets customers choose the service fee they want: $75, $100, or $125.

Typically, a lower service fee means you’ll have to pay more each month, while a higher service fee means you’ll pay a lower amount every month.

American Home Shield State Availability

American Home Shield offers home warranty coverage for homeowners in 49 states nationwide. However, it’s not available in Alaska.

American Home Shield Reviews

AHS has been an accredited business with the Better Business Bureau (BBB) since 1997 and has received a B rating* from the organization. The BBB rating is based on the number of American Home Shield complaints received from the public and other company information—customer reviews are not included in this rating.

*BBB-accredited businesses pay a fee for accreditation, and their services have not been evaluated or endorsed by the BBB.

In general, American Home Shield home warranty reviews from existing customers are a mix of positive and negative reviews. Some customers are happy with quick fixes and an easy claims process, while some complain about denied claims and negative experiences with on-site technicians.

Take a look at a few American Home Shield reviews on the BBB:

Submitted a claim on a Friday and the appliance was fixed on Monday!” — Alan A., 7/20/2021

Customer service to the max and can’t beat the price for all the coverage you get!” — Diana S., 7/19/2021

I have been an AHS customer for 3 years now and have had 0 good experiences with them reimbursing for repair work.” — JV, 7/7/2021

We also received this feedback from one of our readers:

“They are impossible to deal with by phone and inevitably do not have technicians to send when needed. We have been told to obtain our own quotes, but getting authorization for work to be done and reimbursed is a never-ending nightmare! They demand unnecessary details from the companies we find to do the work and refuse to accept quotes unless they are submitted directly to them by the provider. A quote forwarded by us is apparently unacceptable, which is ridiculous as it puts an unnecessary burden on the company we have selected and causes endless delays.” — Jeanne B., 9/19/2021

Our Conclusion

The This Old House Reviews Team rated American Home Shield 9.5/10 and named it our best overall provider. AHS’ coverage is among the most comprehensive in the industry.

  • Ability to choose your own contractor
  • Customizable service fees
  • Most years in business

If you’re ready to sign up for a home warranty with American Home Shield, get a free online quote for pricing in your area:

If you’re not sure American Home Shield is right for you, see how the company stacks up against the competition and consider getting free quotes from each company to better understand your options.

American Home Shield vs. The Competition

Provider Best For Monthly Cost Service Fee BBB Rating Years in Business States Covered
Provider Best For Monthly Cost Service Fee BBB Rating Years in Business States Covered
American Home Shield Overall $40–$58 $75–$125 B 50 years 49 states (Not including AK)
Choice Home Warranty Service $36–$44 $60–85 B 11 years 48 states (Not including CA, WA)
Select Home Warranty Lowest Deductible $36–$38 $60–$75 B 8 years 46 states (Not including NV, NY, WA, WI)
First American Home Warranty Value $36–$38 $75 B 35 years 35 states (Not including AL, CT, DE, HI, IL, LA, ME, MA, MN, NH, NJ, NY, ND, RI, VT, WI)
America’s First Choice Home Club Customization $43–$60 $75–$125 B 10 years 48 states (Not including CA and HI)
Liberty Home Guard Trustworthiness $40–$60 $60 A+ 2 years 41 states (Not including CA, HI, IA, IL, IN, OR, WA, WY, WI)

Company Information

  • Company name: American Home Shield
  • CEO: Rex Tibbens
  • Years in business: 50 years
  • Telephone: 833-850-4092
  • Address: 150 Peabody Place, Suite 301
  • City/State: Memphis, TN
  • Zip code: 38103
  • BBB rating: B

Our Rating Methodology

The This Old House Reviews Team is committed to providing comprehensive and unbiased reviews to our readers. This means earning your trust through transparency and having the data to back up our ratings and recommendations. Our rating system for home warranty providers is on a 100-point scale based on seven factors:

  • Plan options (25)
  • Coverage specifics (5)
  • Pricing (25)
  • Trustworthiness (25)
  • State availability (5)
  • Customer service (10)
  • Additional benefits (5)

Our Reviews Team reviewed 45 companies and we have a full-time researcher who collects (and regularly updates) more than 100 specific data points from each company to help us compare them on key factors such as coverage, cost, service, and dependability. Read more on our methodology here.

Our Score Breakdown for American Home Shield

Frequently Asked Questions about American Home Shield

Is American Home Shield legitimate?

With more than 50 years of experience, American Home Shield is both the oldest and largest home warranty company in the industry. It has a network of more than 17,000 professional contractors who provide service in the event that a major home system or appliance breaks down or malfunctions.

Although AHS home warranty reviews are mixed, we found that most customers are satisfied with the provider for its responsive customer service, customizable pricing, and fast claims process.

Which is better: American Home Shield or Choice Home Warranty?

Both companies have their pros and cons, and one may be better suited to you depending on your home coverage needs. For example, if you want comprehensive coverage, American Home Shield is a great option.

If you want a more affordable option, Choice Home Warranty may be a good pick. It provides two plans—a Basic Plan and a Total Plan—that cost between $36 and $44 per month. American Home Shield is slightly more expensive with plans that cost between $40 and $58 per month.

Does American Home Shield cover pre-existing conditions?

Yes, an American Home Shield home warranty covers undetectable pre-existing conditions on home appliances and systems.

Does American Home Shield cover roof leaks?

Yes, AHS covers roof leaks. The company will pay up to $1,500 per agreement term for roof leak repairs. Note: Roof leak repair coverage isn’t available in Hawaii. Select Home Warranty and Choice Home Warranty also cover roof leaks in their policies.

Does American Home Shield require a home inspection?

No, American Home Shield doesn’t require a home inspection to grant coverage. The age of your systems and appliances won’t affect coverage, either.

How do American Home Shield home warranties work?

If a covered item breaks down due to normal wear and tear, customers can file a claim online or over the phone. American Home Shield will get a technician out to you within 48 hours to assess the issue. In your home, the tech will recommend a repair or replacement. At this time, you’d pay the set service fee.

Do I need an American Home Shield home warranty if I have homeowners insurance?

Even if you have homeowners insurance, it’s recommended that you buy a home warranty to cover repairs and replacements on major systems and appliances. Homeowners insurance only covers structural damage to your house from occurrences like natural disasters, fire, and theft.

How do you cancel an American Home Shield policy?

You can cancel your American Home Shield plan at any time. If you cancel within the first 30 days of signing up, your contract fees will be refunded. If you cancel after the first 30 days, the company will refund you a prorated amount for the remaining length of coverage.

To share feedback or ask a question about this article, send a note to our Reviews Team at reviews@thisoldhousereviews.com.