I hope someone can give me advice on what to do about my newly redone hardwood floors.
We have beautiful red oak floors in our 1930's Tudor. We hired a professional floor refinisher to come in to sand and finish the floors. I'd been told they were "virgin" floors and hadn't been touched since installed by two refinishers except with waxings. They looked good but had some worn spots in front of doors, staiways, etc.
Well, we arrived home after two nights hotel as the fumes were so bad, to see our floors with ripples, or waves running across the entire room. If you stand at the end of the 35 foot room, the boards run lengthwise. It appears that sander was used across the grain thus giving it this rippled effect. And, last night when we we looking to move our furniture back into the room, we discovered a large, dark 4 foot scratch in the floor. This had to have occurred after the sanding as there is stain in it. It's rough to the touch and right in the middle of the room.
And, to make matters worse, we see hundreds of white spots that are round and/or long. It appears to be where they may have used a filler. These spots are rough to the touch as well.
As an interior designer, I've personally seen dozens of floors sanded and sealed. I've never seen these ripples before nor the white spots in 14 years in business. I've stripped my own floors many times and have never had them look this bad.
We just moved to a new community and this fellow came recommended to me.
I suppose I have to resand to get rid of the ripples? How many times can one restrip a floor? And, do I have an adhesion problem with the top coat (he used a water based finish) to the filler?
Any help would be appreciated.