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Sunrun Reviews (2022)

In this review, the This Old House Reviews team looks into Sunrun’s services, products, and warranties to help you decide on the right solar provider for your home.

Solar panels on the roof of a residential building Adobe

In This Review: Our Take | State Availability | Solar Panel Options | Warranty Options | Installation | Payment Options | Sunrun Reviews | Our Conclusion | Company Overview | FAQs

Sunrun offers solar services to customers looking for sustainable energy solutions that can help them save money and reduce their carbon footprint. Sunrun handles your solar panel installation from start to finish, guiding you from site assessment to utility interconnection. By providing virtual home consultations and customizable solar panel payment agreements, Sunrun makes your path to going green simple.

The This Old House Reviews Team has followed a secret-shopping process with the best solar companies in the United States to determine the best of the best. Read our review of Sunrun’s services, purchasing options, and warranties to decide whether it’s the best solar provider for your home.


Our Take on Sunrun

Sunrun offers a wide range of protection for solar panel customers, including panel theft protection and free maintenance on its Tesla Powerwall offering. Its extensive product protection and solar offerings make it a solid choice for customers looking for comprehensive warranties.

Pros and Cons of Sunrun

Compare the advantages and disadvantages of Sunrun:

✔ Offers protection from panel theft or damage with its BrightSave insurance policy
✔ Provides system monitoring that signals issues with your system
✔ Extends free maintenance on Tesla Powerwall battery

✘ Solar and battery availability varies by state
✘ Customer service isn’t available seven days a week


Sunrun State Availability

Sunrun offers its services in 20 states, plus Washington, D.C., and Puerto Rico. The solar energy company services Arizona, California, Colorado, Florida, Hawaii, Illinois, Maryland, Massachusetts, Nevada, New Hampshire, New Jersey, New Mexico, New York, Pennsylvania, Rhode Island, South Carolina, Texas, Vermont, Virginia, and Wisconsin.


Sunrun Solar Panel Options

Sunrun offers a variety of services, including solar panel installation and solar storage. Sunrun installs monocrystalline solar panels from various manufacturers. Monocrystalline panels are the most efficient panels on the market, with an average efficiency rate of 15%–20%. The brand of solar panels you receive will depend on your location.

Solar Storage

Available to new Sunrun customers, Brightbox Home Battery powered by LG allows customers to harness excess solar energy generated by their system and use it when it’s most needed, such as during a power outage. Installed in your garage or outside of your home, Brightbox offers battery storage in a variety of sizes, adapting your home’s energy needs.

The Brightbox Home Battery powers part of the home during an energy shortage, but if customers want a whole-home backup, Sunrun offers the Tesla Powerwall battery. This battery holds up to 13.5 kilowatt-hours (kWh) of usable capacity, holding your home over until power is restored.


Sunrun Warranties

Sunrun protects its products and services with a 10-year bumper-to-bumper solar system warranty. The warranty includes free equipment replacement and system repairs, including parts and labor. Additionally, the warranty guarantees watertight roof penetrations—a method of mounting your system—for a full decade.


Sunrun Installation

If you’re looking to save money on your electric bill by supplementing your energy needs with solar power, Sunrun offers solar panel purchasing options and installation. The solar company takes care of the entire installation process, so you don’t have to worry about permits or utility companies.

Here’s what you can expect during a typical solar system installation with Sunrun:

  1. Site assessment—For your solar panels to harness energy properly, they must be facing the right direction. During the site assessment, Sunrun professionals will determine if your home can support solar energy, as some homes receive too much shade to produce solar energy.
  2. Design approval—After the site assessment, Sunrun designs your system to support your home’s exact needs.
  3. Permitting—Before installation, the company will take care of city permitting for you.
  4. City/county inspection—The city must approve the installation before it’s connected to the electrical grid.
  5. Solar installation—Sunrun will install your solar panels within five days of receiving a permit and confirmation from your city or county.
  6. Utility interconnection—Sunrun will speak directly with the utility company to establish net metering and connect your system to the grid.
  7. Power up—Once the utility company approves the operation, you can start using your system.

Sunrun provides proactive monitoring for BrightSave and Protection Plus products, checking your system’s efficiency and ensuring all parts are in good working order.


Sunrun Payment Options

Sunrun offers five solar plans and service options, including a monthly lease, lease system, power purchase agreement (PPA), purchase system, and monthly loan option. Though Sunrun doesn’t detail each plan online, it offers an outline of what each plan could look like if selected. Compare the five options below:

Plans

Plans Monthly Lease Lease System PPA Purchase System Monthly Loan
Plans Monthly Lease Lease System PPA Purchase System Monthly Loan
Purchase option Monthly lease option starting at $6 for the first six months Pay solar lease in full at the beginning of the contract Pay monthly payment for energy generated by the system Purchase in full Purchase and finance
Ownership Sunrun Sunrun Sunrun Homeowner Homeowner
Upfront payment As low as $0 25 years of energy cost None Full system cost Solar loans begin with $0 down
Rate protection
Warranty
Full service With Protection Plus With Protection Plus

Rebates

Sunrun does not offer any rebates specific to its brand. However, the company states that it will work with you to determine what tax incentives and rebates are available in your state. It also encourages homeowners to take advantage of the federal solar tax credit. This 26% tax credit applies to the cost of any solar energy system installed by Dec. 31, 2022. After that, the tax credit value will drop to 22% starting in 2023.


Sunrun Solar Reviews

Sunrun is accredited by the Better Business Bureau (BBB) and holds an A- rating. BBB established this rating by evaluating Sunrun’s interaction with customers and handling of customer complaints. The company has received mixed reviews, with some customers citing positive experiences with sales representatives and others experiencing issues with payments.

Here are a few Sunrun reviews from BBB users:

“Had our Sunrun system turned on since May in the Denver metro area and it was easy and seamless! We used to pay $80/month for electricity, now we pay $60/month. Plus we got a $600 bonus because of their partnership with *******. More importantly, we are no longer supporting the local coal industry—every day the sun is out [it] powers our home! It’s pretty cool. I wish more people would share their positive experiences here, as I know multiple happy customers.” — George S.

“I made the investment to install solar panels. I have had them [for] about 5 or 6 years now. I am pleased with Sunrun. They have been professional & responded promptly when I needed to have them taken down this past year to have my roof replaced. What I thought would be a big headache, turned into a smooth project.” — Nancy S.

“Good luck getting your money back! We sold our house, and SunRun was only supposed to take a partial payment for the month that we vacated the house. Instead, they took the full payment from our account. I called on March 3rd to dispute this, and they said a check for the difference would be in the mail. After 2 months, and at least 6 phone calls, I am STILL waiting on the refund! While we had the house with the solar panels, we had no problems. But if you ever sell your house before purchasing the panels, BEWARE!” — Lane E.

“[Too] many problems since I started service with Sunrun. I really want to help the environment with better air quality and reduce contamination. That was the main reason why I decided to go solar. But I have had many problems [as] the system connects and disconnects, and the company doesn’t really care about it.” — Celestina S.

*BBB ratings are accurate as of May 2022.


Our Conclusion

Despite concerns over customer care and a lack of transparency with payment options on its website, Sunrun offers customizable solar energy solutions that can help you save money in the long run. By taking care of the entire installation process and monitoring your system for you, Sunrun takes the headache out of solar panel ownership.

Compare Sunrun to Other Solar Providers

Provider Sunrun Momentum Solar SunPower
Provider Sunrun Momentum Solar SunPower
Solar services Solar panel and solar battery installation Solar panel and solar battery installation Solar panel and solar battery installation
Cost As little as $6 for the first six months Not available online Not available online
Service areas Arizona, California, Colorado, Connecticut, Florida, Hawaii, Illinois, Maryland, Massachusetts, Nevada, New Hampshire, New Jersey, New Mexico, New York, Pennsylvania, Puerto Rico, Rhode Island, South Carolina, Texas, Utah, Vermont, Washington D.C., Wisconsin California, Connecticut, Florida, Georgia, Massachusetts, New Jersey, New York, Nevada, Pennsylvania, and Texas. 50 states
Panels offered Various manufacturers Various manufacturers Maxeon
Warranty length 10–25 years Life of the service agreement (20–25 years) 25-year system and labor warranty
Payment options Buy, finance, lease, power purchase agreement Buy, finance, lease, power purchase agreement Buy, finance, lease

Sunrun Overview

  • Company name: Sunrun Inc.
  • Company type: Public
  • CEO: Lynn Jurich
  • Years in business: 13
  • Address: 595 Market Street, Floor 29, San Francisco, CA 94105-2802
  • Phone number: 833-324-5886
  • Website: https://www.sunrun.com/

Frequently Asked Questions About Sunrun

How often should solar panels be cleaned?

Solar panels should be cleaned once or twice a year. Cleaning your panels is as simple as washing them with a gentle brush, water, and soap. When cleaning, avoid scratching your panels, as scratching can decrease their effectiveness.

Can I cancel Sunrun?

If you are concerned about a long-term commitment to Sunrun, the company’s leasing and PPA options let you cancel your solar services without incurring any penalty.

Is solar energy reliable and powerful enough for your home?

To help estimate the amount of solar power your home requires and get a sense of overall solar panel costs and savings, use the National Renewable Energy Laboratory PVWatts Calculator.


Our Rating Methodology

The This Old House Reviews Team is committed to providing comprehensive and unbiased reviews to our readers. This means earning your trust through transparent reviews and data to back up our ratings and recommendations. Our rating system for solar service providers is on a 100-point scale based on five factors:

  • Payment options (40 points): Options include purchase, loan, lease, and Power Purchase Agreements (PPAs). Companies receive points for each of those four options it provides.
  • Solar services (30 points): Does the company provide in-house installation of solar panels and battery backups? Can the company also monitor energy production and perform energy-efficiency audits to ensure system performance. The more options available, the higher the score.
  • Warranty options (10 points): The success of a residential solar system depends on the workmanship, performance guarantees, and length of product coverage. We score companies based on the number of warranty options available. The more warranties a company offers, the higher the score it receives.
  • State Availability (10 points): We award the most points to companies with the broadest service area and state availability.
  • Reputation (10 points): We factor in how the Business Better Bureau (BBB) scores each company. We deduct points for any alerts or pending lawsuits.

To share feedback or ask a question about this article, send a note to our Reviews team at reviews@thisoldhousereviews.com.