Established in 1928 and headquartered in Decatur, Alabama, Cook’s Pest Control operates in six states: Alabama, Arkansas, Florida, Georgia, Mississippi, and Tennessee. It has become one of the largest pest control firms in the Southeastern United States. This review offers an in-depth look at Cook’s Pest Control, focusing on its services and customer feedback. We’ll also compare it to top pest control companies to help you determine if it’s the right choice for your home.
Compare Other Pest Companies
| Company | Logo | Star Rating | BBB Rating |
|---|---|---|---|
OrkinGet Quote |  | A+ | |
TerminixGet Quote |  | A+ | |
EhrlichRead Our Review |  | A+ | |
AptiveRead Our Review |  | A- | |
HawxRead Our Review |  | B |
Our Take on Cook’s Pest Control
Cook’s Pest Control offers a general pest control plan covering over 50 pests and free retreatments between quarterly visits. However, customer reviews on the Better Business Bureau (BBB) are mixed, with some negative feedback. In addition, Cook’s services are limited to six states: Alabama, Arkansas, Florida, Georgia, Mississippi, and Tennessee, making it less accessible than some nationwide competitors.
Pros and Cons
Below are pros and cons of Cook’s Pest Control:
Pros
- Allows customers to initiate the quote process by phone or email
- Focuses on perimeter protection by sealing entry points and installing barriers to prevent pest infiltration
- Offers a free reservice guarantee
Cons
- Is only available in six states
- Requires customers to sign a 15-month contract
Cook’s Pest Control Plans and Services
Cook’s Pest Control provides annual pest control plans that require a 15-month contract. Each plan begins with an initial inspection and interior treatment, followed by quarterly visits where technicians apply perimeter protection using baits and pesticide granules. Cook’s states that its service covers more than 50 pests, including the following:
- Ants
- Bees
- Black widow spiders
- Boxelder bugs
- Brown recluse spiders
- Carpet beetles
- Chiggers
- Clover mites
- Crickets
- Earwigs
- Fleas
- Flies
- Ground beetles
- Hornets
- Indian meal moths
- Kudzu bugs
- Lady bugs
- Mice
- Millipedes
- Rats
- Roaches
- Rodents
- Silverfish
- Spiders
- Stink bugs
- Wasps
- Ticks
- Thrips
- Water bugs/Palmetto bugs
You can schedule termite treatment, mosquito control, and bed bug removal as a la carte services. Termite treatment plans use Sentricon systems, an environmentally friendly approach to eliminating and preventing termite activity.
Pest Control Process
Cook’s Pest Control uses a targeted approach to combat pests, including thorough inspections, interior treatments, perimeter protection, and ongoing monitoring.
- Inspection: Identifies conditions that encourage infestations and recommends a control program.
- Interior Treatment: During the first visit, cracks, crevices, and voids are treated to eliminate pests at their source.
- Perimeter Protection: Seals exterior areas and establishes a protective barrier around your home using proven products.
- Monitoring & Prevention: Continuously monitors and adapts to seasonal changes to ensure pests can’t re-enter your home.
Cook’s Pest Control Availability
Cook’s Pest Control has locations in six states: Alabama, Arkansas, Florida, Georgia, Mississippi, and Tennessee.
Cook’s Pest Control Pricing
We requested an annual pest control quote from Cook’s for a home in Tuscaloosa, Alabama. The sales representative quoted us $159 for the initial visit and $111 for each quarterly follow-up treatment.
What To Expect With Cook’s Pest Control
You can choose your preference for phone or email correspondence when you start the quote process on Cook’s website. The sales representative will ask you several questions, including the following:
- What is your primary pest problem?
- How long ago did the infestation start?
- Where have you seen the pests?
- Do you own or rent your home?
After you answer each question, Cook’s Pest Control will provide an estimate for an annual pest control plan that includes perimeter protection. Mosquito and termite control are separate services and not included in a general pest control plan.
Cook’s Pest Control Reviews
Cook’s Pest Control has received mixed customer reviews on third-party platforms such as the Better Business Bureau (BBB) and Yelp. The company holds an A+ rating with the BBB and is accredited by the organization.
Many unsatisfied customers mentioned poor customer service and billing issues. Customers who left favorable reviews complimented Cook’s pest technicians for their knowledgeable and friendly service.
“Very professional. Roscoe is our tech and he always makes it a point to talk to us when he is there and build a relationship, not just come, spray and go. He takes the time to discuss any problems, identify any pests we may have seen and make recommendations where needed. We can always tell a difference when he services our home versus any other tech. The company as a whole is great to work with, we had them move with us when we moved a couple of years ago because we were happy with their services. We even added the mosquito control this past year and it made a huge difference.” — Andi H. via Yelp
“I paid $165 to rid my house of a particular bug, but it didn’t work. They refuse to refund any money since they did treat the house. The fact that it didn’t work doesn’t matter evidently. Gone are the days when you get what you paid for!” — Phyllis D. via BBB
“Be careful before signing a pest control contract with Cook’s. The six-page contract includes a cancellation penalty of half the cost of the treatments remaining in the contract. We sold our house and were surprised to learn we have a big bill from Cook’s because we canceled early.”—Barry B. via Yelp
Our Conclusion
Cook’s Pest Control may be a good pest management option for homeowners in select Southeastern states. Its annual plans provide comprehensive protection against various pests but require you to sign a 15-month contract. We also noted the abundance of poor reviews on third-party websites, often citing customer service issues.
Overall, we recommend Terminix for general and targeted pest control. Terminix is available in 45 states and offers free inspections for several of its services.
FAQ About Cook’s Pest Control
Is Cook’s Pest Control a family-owned company?
Yes, Cook’s Pest Control is a family-owned company spanning four generations.
Does Cook’s Pest Control offer a satisfaction guarantee?
Yes, Cook’s offers a “110% satisfaction guarantee,” providing free re-service between scheduled visits for homeowners who enroll in an annual pest control plan.
Does Cook’s offer free inspections?
When requested, Cook’s offers free home inspections to evaluate the nature and severity of active pest issues.
Our Rating Methodology
We back up our pest control recommendations with a detailed rating methodology that we use to objectively score each provider. We review pest control plans, navigate the provider website, speak with customer service representatives by phone and online chat (if available), request quotes, and analyze customer reviews for each provider. We then score the provider against our review standards for plans and services, reputation and customer responses, customer service offerings, workmanship guarantees, financing, and availability to arrive at a final score on a 5-point rating scale.