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Payne Pest Management Review (2021)

To maintain a pest-free home, consider enrolling in a trusted pest prevention plan developed by experts. Read our Payne Pest Management review to learn more about the company’s services and pricing.

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Professional pest management companies like Payne Pest Management can help you in the fight against common household pests. Keep reading to determine if this pest control provider is a good option for your home, then compare it to some of the best pest control companies in the industry: Terminix, Orkin, and Aptive.

Pros & Cons of Payne Pest Management

Pros Cons
Pros Cons
Provides solutions to eliminate a wide variety of household pests Doesn’t have as many years of experience as other veteran brands in pest management
Has local expertise about the pests and climate in Southern California to better assist homeowners Has a limited service area in Southern California
Uses Integrated Pest Management (IPM) practices for targeted pest control

Payne Pest Management Plans and Services

Payne Pest Management, Inc. serves residential and commercial customers in Southern California using Integrated Pest Management (IPM) methods. IPM includes identifying a pest problem and customizing a treatment plan based on the results of an inspection.

Before starting services, homeowners can request a free in-home inspection. During this visit, a certified specialist will inspect your home and identify the pests you’re dealing with. Then, he or she will recommend a plan for elimination, including the frequency of treatments: monthly, bi-monthly, or quarterly. Your technician may also suggest treatment options around the perimeter of your home, if necessary.

Payne Pest Management provides services to protect your home against the following pest species:

The termite treatment offered by Payne Pest starts with a comprehensive evaluation of your home. Then, your specialist will recommend localized treatment, heat treatment, or fumigation, among other termite elimination methods. After treatment, your technician will follow up with an annual termite inspection.

In addition to general pest control, termite control, and rodent control, Payne provides services for soil treatments and wood damage repair.


Payne Pest Management is a local, family-owned company with three locations around Southern California. You can find a Payne service provider in the following counties:

  • San Diego
  • Orange
  • Los Angeles
  • Ventura

Payne Pest Management Reviews

Payne Pest is accredited with the Better Business Bureau, where it has an A+ rating. People who were dissatisfied with Payne’s service left comments about careless and unprofessional technicians during complex treatments. Positive reviews mentioned the company’s friendly and courteous technicians.

Here are a few Payne Pest Management reviews:

Pat P. via Google said:

The best thing about Payne Pest Management is [its] excellent service and follow-up. We have been customers for about 10 years and wouldn’t think about using another service.”

Linda S. via Yelp said:

They have the worst customer service. [The technician] asked to leave the front door open to inspect the home and we agreed…We stayed on the second level with our two small dogs to keep them out of the way…They left without saying anything or shutting the front door.

Pest Control Company Comparison

Provider Payne Pest Management Terminix Orkin
Provider Payne Pest Management Terminix Orkin
Our Overall Score out of 100 62 92 94
States Available 1 47 47
BBB Rating* A+ C+ A+
Online Chat No Yes No

*N/A signals inconsistent accreditations and ratings

The This Old House Reviews Team gave Payne Pest Management a 62/100. The company offers general pest control services that target termites, bed bugs, and other pests, but it doesn’t have a service guarantee and only services one state.

Our Conclusion

Payne Pest Management may be a decent option for you if you live in California and are looking for a family-owned pest control company. However, Payne has less experience in the industry than other top-rated pest control providers and is only available in one state.

For the most comprehensive and efficient pest management services, we recommend Terminix, Orkin, and Aptive. These three companies are available across the nation and have teams of expert pest specialists that can build a targeted plan for your home.

Company Information

  • Company name: Payne Pest Management, Inc.
  • Company type: Private
  • CEO: Willie Payne
  • Year founded: 2006
  • Headquarters: 10070 Carroll Canyon Road Suite 100, San Diego, CA 92131
  • State availability: 1
  • BBB rating: A+

Our Rating Methodology

The This Old House Reviews Team values accuracy, transparency, and trust. We created a thorough, objective rating system and scored each pest control company based on our methodology.

We spent hours researching companies by speaking with representatives and technicians directly over the phone, via email, and through chat to get the most up-to-date and useful information about plans, costs, and more.

Finally, we created a ranking system to determine the best pest control companies, using key criteria like number and type of plans, state availability, customer service, and more. You can find more detailed information on it here.

Frequently Asked Questions About Payne Pest Management

How much do pest control services cost?

Like many other pest management companies, Payne Pest Management doesn’t publish starting prices on its website. The pricing of pest programs will vary depending on your pest control needs and the severity of the issue. For the most accurate quote, request a free inspection from the company.

To help you save money on your pest management plan, Payne gives you access to special offers when you visit the company’s website. You could save $50 to $100 depending on the service you’re looking for.

Does Payne have an online customer dashboard?

Yes, homeowners who start services with Payne will gain access to an online customer dashboard. When you log in, you can manage your account and make a payment for pest control services.

Does Payne offer environmentally friendly pest treatment options?

Payne Pest Management offers homeowners alternative treatment options with eco-friendly products. During the initial inspection and treatment plan consultation, you have the option of choosing natural, chemical-free, or low-toxicity products to use in and around your home.

Do I need to hire a professional pest management company?

Many homeowners often opt for do-it-yourself methods to control pests around their property. However, a professional pest control specialist can help you build the most effective and long-term defense against common pests. Professional exterminators are trained on pest activity, how to eliminate them, and what measures to enforce to prevent them from coming back. Most plans include year-round treatment and preventative services.

To share feedback or ask a question about this article, send a note to our Reviews Team at