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The Bug Master Review (2021)

In this review of The Bug Master, we discuss the company’s plans, services, and benefits to help you determine whether this company is right for you and your pest management needs.

Cockroach on hardwood floor. iStock

Pest management companies exist to help homeowners eliminate bugs, rodents, and other nuisance wildlife from their homes and lawns. Each provider has its own benefits and drawbacks, so it’s important to research a company before making a commitment.

The This Old House Reviews Team researched some of the top pest control providers in the nation to provide you with honest, unbiased recommendations when it comes to pest control. Keep reading to learn about The Bug Master services and pricing, then compare it to other top-rated pest control companies like Terminix, Orkin, and Rentokil. To get a free quote from Terminix, call 866-569-4035 or fill out this form.

Pros & Cons of The Bug Master

Pros Cons
Pros Cons
Transparent about what’s included in its pest control plans, as well as how plans are priced Has a limited service area of Central Texas
QualityPro and GreenPro Certified with over 39 years in the pest control industry Requires homeowners to sign an annual contract for its general pest control programs
Its team has a reputation for good customer service

The Bug Master Plans and Services

The Bug Master provides general pest control and termite management for homes and businesses around Austin and Central Texas. After receiving a free quote from the company, a technician will visit your home to identify your pest problem and recommend the ideal treatment plan.

The Bug Master provides services to eliminate the following household pests:

Here are some of the pest control programs that The Bug Master offers:

Comparison of The Bug Master Services

Pest Service Details and Covered Pests Initial Payment Monthly Cost
Pest Service Details and Covered Pests Initial Payment Monthly Cost
General Pest Protection After a home inspection, your technician will perform regular service to eliminate and prevent roaches, spiders, scorpions, and ants. $135 $32
Pest Protection Plus Fleas & Ticks This pest control plan includes all species in the General Plan, plus fleas and ticks. $145 $40
Termite Protection This termite control program starts with an inspection, followed by a targeted plan of action. Technicians use the Sentricon System for monitoring and treatment. Next-day service is often available. $499 $29
Termite Plus Pest Protection This program offers the most comprehensive service, with protection against termites, roaches, spiders, scorpions, ants, fleas, and ticks. $399 $55

Note: The general pest control programs require a one-year agreement, while the termite plans require two years.

The Bug Master also offers specialized plans for complex pest problems like bed bugs, ants, mosquitoes, fleas, roaches, spiders, scorpions, rodents, and birds.

If you have kids, pets, or are concerned about the impact of traditional pest treatments, you can request green pest control solutions from The Bug Master. With these eco-friendly plans, technicians use natural products that are safe for your kids and pets.


This family-owned business is local to the state of Texas. Its headquarters are in Austin, where its team serves the surrounding areas of Central Texas.

You can find a Bug Master service provider in the following locations:

  • Austin
  • Waco
  • Temple
  • Belton
  • New Braunfels
  • San Marcos

If your neighborhood is not on this list, contact The Bug Master’s customer service department to check if its service providers can visit your home.

The Bug Master Customer Reviews

The Bug Master is accredited with the Better Business Bureau (BBB), where the company has an A+ rating. Here’s a sampling of The Bug Master reviews:

Valerie R. via Google said:

We’ve been using them for prevention for years and love them! Their staff is always so helpful and professional. We appreciate them and recommend them.

Eliot E. via Google said:

[My] treatment consisted of a young man who couldn’t have spent another second to do his job better or to please his customer. I still had bugs, so I emailed for another tech to come out…The next available appointment was a week later. The next tech came out and was in just as much of a hurry to leave as the first guy.

Compare Pest Control Companies

Provider The Bug Master Terminix Orkin
Provider The Bug Master Terminix Orkin
Our Overall Score out of 100 76 98.5 94
States Available 1 47 47
BBB Rating* A+ C+ A+
Online Chat No Yes No

*N/A signals inconsistent accreditations and ratings

The This Old House Reviews Team gave The Bug Master a 76/100. Though the company provides a general pest control plan, extensive services, and transparent pricing, it’s only available in a limited area of Texas.

Our Conclusion

The Bug Master is a family-owned business that may be a good option for people who live in Central Texas and want a good customer service experience and a company with decades of experience. Although The Bug Master has the tools to protect against a wide variety of pests, its general pest management programs only protect against a limited list and homeowners will have to add on services for more complex issues like bed bug management.

Ultimately, we recommend Terminix and Orkin as the best pest management companies for homeowners. These providers are available in over 45 states and recommend plans to target pests like termites, bed bugs, roaches, mosquitoes, stinging insects, and more. Not to mention, both companies offer their own service guarantee to give homeowners extra peace of mind.

To get a free quote from Terminix, call 866-569-4035 or fill out this form. To get a free quote from Orkin, call 877-868-1416 or fill out this simple form.

Company Info

  • Company Name: Bug Master Exterminating Services, LLC
  • Company Type: Private
  • CEO: Dauphin Ewart
  • Year Founded: 1981
  • Headquarters: 1912 Smith Road, Austin, TX 78721
  • State Availability: Texas
  • BBB Rating: A+

Our Rating Methodology

The This Old House Reviews Team values accuracy, transparency, and trust. We created a thorough, objective rating system and scored each pest control company based on our methodology.

We spent hours researching companies by speaking with representatives and technicians directly over the phone, via email, and through chat to get the most up-to-date and useful information about plans, costs, and more.

Finally, we created a ranking system to determine the best pest control companies, using key criteria like number and type of plans, state availability, customer service, and more. You can find more detailed information on it here.

Frequently Asked Questions About The Bug Master

How often will a technician treat my house?

The frequency of your pest management appointments will depend on the findings of your home inspection. The general recommendation for pest management and prevention from The Bug Master is quarterly treatments. If you have a more complex issue, The Bug Master recommends monthly treatments.

Does The Bug Master offer a service guarantee?

Yes, services are backed by a satisfaction guarantee. If you’re unsatisfied with treatment, your technician will return to remedy the issue. If he or she cannot solve the problem, you’ll be refunded your last service charge.

Which rodent and wildlife species does The Bug Master eliminate?

Technicians from The Bug Master can remove the following wildlife species: rats, mice, squirrels, raccoons, bats, and birds.

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