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Massey Services Pest Control Review (2021)

If you’re worried about a pest invasion, it’s time to call a professional pest control company. Read our in-depth review to see if Massey Services is right for you.

Pest Control iStock

Pest issues can quickly get out of hand. If you want to make sure your home isn’t overrun with ants or being taken over by termites, it’s best to call a professional pest control company immediately. This Old House Reviews Team has created this thorough Massey Services review to help you find out if they’re the best company for your needs.

Ultimately our research team recommends Orkin, Aptive, or Terminix. Use the links below to claim the offers and get a quote if you would like. Otherwise, keep reading for the full review.

Massey Services has been in the business for nearly 100 years. This regionally focused pest control company services seven states and offers solid guarantees for its service.

Pros & Cons

Pros Cons
Pros Cons
Significant guarantees Only available in 7 states
Offers additional mosquito control services No online quote form
App Customer service not available 24/7
No bed bug control

Massey Pest Control Services

Massey Pest Control offers general pest control with three different schedules, depending on availability and where you live—quarterly, bi-monthly, and monthly. This plan covers many common household pests, including:

  • Ants
  • Cockroaches
  • Spiders
  • Fleas and ticks
  • Rodents
  • Silverfish
  • Earwigs
  • Millipedes

Massey Services offers a 5-step program:

  • Perform an extensive inspection
  • Eliminate any existing pests
  • Identify existing issues and create a customized pest prevention program
  • Inspect and seal off new entry points during every visit
  • Make targeted Pest Prevention Treatments to the exterior of the home

Massey Guarantee

Massey Services guarantees that if you have an issue, a technician will respond within 24 hours. If you find pests within 30 days of a treatment, Massey Services will return to re-treat at no additional cost. And, if the issue persists, the company will refund your latest service payment.

Termite Control

Massey Services starts with a thorough inspection of your home. A technician will develop a treatment based on your individual home’s needs, and return annually to monitor the situation for eastern subterranean termites, formosan subterranean termites, drywood termites, powder post beetles, and old house borers. You can also transfer your termite treatment if you sell your house.

With the Termite Guarantee, Massey Control promises to cover the cost of repairing any new termite or wood-destroying insect damage with unlimited treatment and repair.

Mosquito Control

Massey Services offers monthly and one-time mosquito control, for either continual protection or to ward off mosquitoes for a one-time event. A technician will treat high-risk areas with poor air circulation and stagnant water, and dense vegetation and beneath patio decks.

Technology

Massey Services does not offer an online quote form like many other companies do, but the company does offer an app. With the My Massey App, customers can manage their account, pay their bills, sign up for paperless billing, add or update their credit card number, communicate with a Customer Care Team Member, submit service requests, and review their service history.

Locations

Massey Services offers pest control in:

  • Florida
  • Georgia
  • Louisiana
  • Texas
  • South Carolina
  • North Carolina
  • Oklahoma

Cost Breakdown

Massey Services does not offer quotes over the phone. Instead, a technician will need to visit your home for an inspection and give you a full written estimate.

Massey Customer Reviews

Massey Services has multiple Better Business Bureau (BBB) pages for different branch locations. Some are BBB-accredited while others are not, and there is a range of ratings. Here are some reviews by real customers.

Tammy H. said:

“We have been using Massey for almost two years and are very pleased. They perform the work as scheduled and to our satisfaction. We get many compliments on how nice our lawn looks from neighbors. We use them for pest prevention inside and outside as well and have no bugs. Very professional team!”

Gennine Y. said:

“I will be filing a complaint with the BBB very soon. I have been working to resolve an incorrect bill after services were not completed on my home for pest control and a passive aggressive note was left in my bushes. I have spoken to two different service managers and both assured me everything was corrected. I am still receiving bills and now have been told a lien is intended to be placed. The worst Customer Service and charging for services that were NEVER rendered. Illegal!”

Let’s see how Massey Services stacks up against top competitors on key metrics.

Pest Control Company Comparison

Provider Massey Services Terminix Orkin
Provider Massey Services Terminix Orkin
Our Overall Score 70 98.5 94
States Available 7 47 47
Annual Cost* for General Pest Control N/A $550–$700 $575 (average)
BBB Rating** N/A C+ A+
Online chat No Yes No
Website Masseyservices.com Terminix.com Orkin.com
Phone number 822-262-7739 866-569-4035 877-868-1416

*Massey Services requires an in-home inspection to provide a quote

**Indicates inconsistent ratings

Our Conclusion

We give Massey Services a score of 70 out of 100 on key metrics including state availability, customer service, and more. Massey Services is a solid choice for homeowners in a select number of states. The company offers several beneficial guarantees and a convenient app, as well as specialty services like termite and mosquito control.

However, its limited availability is a serious drawback, as is the fact that there is no online quote form, and you can’t call to receive a quote. Other companies will give general estimates over the phone, which gives customers an idea of whether they want to proceed. With Massey Services, they have to agree to a home visit first—which may end up being a waste of time if the price is out of range.

We always recommend getting multiple quotes before making your final decision on which company to hire. To get a free quote from Orkin, call 877-868-1416, or fill out a simple form. If you're interested in getting a free quote from Terminix, call 866-569-4035 or fill out this form.

Company Information

  • Company name: Massey Services
  • Company type: Private
  • CEO: Harvey L. Massey
  • Year founded: 1930
  • Headquarters: 315 Groveland Street Orlando, Florida 32804
  • State availability: 7
  • BBB rating: N/A

Our Rating Methodology

This Old House Reviews Team values accuracy, transparency, and trust. We created a thorough, objective rating system and scored each pest control company based on our methodology.

We spent hours researching pest control companies by speaking with representatives and technicians directly over the phone, via email, and through chat to get the most up-to-date and useful information about plans, costs, and more.

Finally, we created a ranking system to determine the best pest control companies, using key criteria like number and type of plans, state availability, customer service, and more. You can find more detailed information on it here.

Frequently Asked Questions About Massey Pest Control

What do pest control companies do?

Pest control companies eliminate common household pests from your property, like ants, roaches, rodents, spiders, and wasps. Some companies also offer specialty services for termites, bed bugs, mosquitoes, and ticks. Pest control companies can also help with preventative measures and monitor your pest issues.

How much do pest control companies cost?

The cost for pest control differs from company to company, and from plan to plan. Costs can depend on various factors:

  • Where you live: Some zip codes have homes that are more costly to treat than others.
  • The size of your home: Larger homes will generally cost more to treat than smaller ones.
  • The type of pest: Some pests require more intensive treatments.
  • The degree of infestation: More severe infestations will require more treatments.

To share feedback or ask a question about this article, send a note to our Reviews Team at reviews@thisoldhousereviews.com.