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Terminix Review (2021)

Having a professional pest control service can remediate a pest problem or help prevent one. Terminix is one of the most well-known names in the pest control industry. Our comprehensive guide reviews the pros and cons, coverage options, and details about Terminix to help you decide if this company is right for you.

If you’re looking for pest control services, you’ve likely come across Terminix. The household name and industry leader has been in the pest control business for over 90 years and serves 2.8 million residential and commercial customers, protecting against ants, roaches, termites, bed bugs, and so much more. Terminix prides itself on its expertise and forward-looking technology—it was the first company to ever obtain a termite control patent.

If you’d like to get a quote from Terminix fill out this online form or call the number below.

We gave Terminix a 98.5/100 score, the highest of any company we’ve reviewed. However, we always recommend reaching out to multiple companies before making your final decision.

Keep reading our Terminix review to learn about the company’s services, locations, customer ratings, and more, and determine if Terminix is right for you.

Pros and Cons of Terminix

Pros Cons
Pros Cons
✔ Has nearly a century of experience ✘ Not available in 3 states including AK, ND, and SD.
✔ Its team of pest specialists is composed of PhD-level entomologists and ACE- and BCE-accredited members of the Entomological Society of America --
✔ With the Terminix Promise™, Terminix will perform additional treatments at no additional cost if pests return between treatments --

Terminix Plans and Services

Terminix offers multiple plans, which differ based on region and local branch availability. The general Pest Control Plan is offered nationwide and includes quarterly services. For general pest control pricing, call your local Terminix branch. In addition to its general Pest Control Plan, Terminix offers either a monthly or one-time mosquito service, and a monthly or one-time tick service.

Pest Control Plan

The general Pest Control Plan includes one comprehensive interior and exterior inspection and treatment, seasonal follow-up exterior treatments (scheduled quarterly or bi-monthly), trained and insured technicians, and the Terminix Promise™.

With the Terminix Promise™, Terminix will return to perform an inspection and additional treatments at no additional cost if you find that pests have returned between treatments. The Terminix Promise Plus™ is available for qualifying homes under the company’s Advanced and Premium Plans, meaning that as long as you keep your plan, Terminix will “cover any additional treatments and repair any new termite damage.”

The general Pest Control Plan protects customers from 13 common household pests:

Terminix also protects against a wide catalogue of other pests, but you’ll need to schedule treatment for them on an a la carte basis.

Note: If pests return at any time between scheduled visits, a Terminix technician will return to your home at no extra cost.

Quick Guard® Mosquito Service

This monthly service uses an active ingredient that eliminates mosquitoes immediately, and is “3 times stronger than many commonly used products on the market,” according to Terminix. After an initial inspection, a technician will create a customized treatment plan based on areas where mosquitoes may live and breed. One treatment will create a protection zone that lasts for weeks, thanks to a special polymer that shields the active ingredient from water and weather.

The One-Time Mosquito Service includes just one application of the mosquito defense.

Tick Defend System™

This service’s four-step approach targets common species of ticks, using a dual-action treatment of liquid and granules that create a barrier against the pests. The treatments eliminate ticks immediately.

The One-Time Tick Defend System involves just one tick treatment.

Termite Control

Terminix aims to stop termite infestations before they start with its OnGuard® Termite Protection System. This system is broken down into a series of four steps:

  1. Terminix technicians install built-in stations 10 to 15 feet apart in the soil around your home to create a zone of protection.
  2. The bait stations start working immediately to intercept termites, attracting them with a substance they find more appealing than the wood in your home.
  3. Termites feed on the bait and return to their colony with it, eliminating the remaining population.
  4. Your expert technician conducts annual inspections to monitor the stations for signs of termite activity.

There are three levels of termite protection plans you can choose from—Basic, Advanced, and Premium.

  • Basic Plan: Includes OnGuard® Termite Protection System and Terminix Promise™.
  • Advanced Plan: Includes OnGuard® Termite Protection System, Terminix Promise™, and Terminix Promise Plus™.
  • Premium Plan: Includes OnGuard® Termite Protection System, Terminix Promise™, Terminix Promise Plus™, and ongoing pest control.

*The Terminix Promise™ states that if pests come back between treatments, Terminix will provide additional service at no additional cost to you.

*The Terminix Promise Plus™ states that as long as you keep your plan, Terminix will cover any additional treatments and repair any new termite damage.

Bed Bug Removal

Terminix provides customized bed bug treatments to eliminate all bed bugs where they live and breed. First, a Terminix technician will perform a free, thorough inspection of your home, searching beds, furniture, and linens. Next, the technician will remove visible bed bugs and treat the area to eradicate any hidden bed bugs and eggs. Terminix uses a variety of methods, which may include steam, encasements, and monitoring devices, as well as its non-toxic RapidFreeze® solution.

Terminix’s bed bug removal process is backed by its Bed Bug Guarantee. With this guarantee, Terminix will return and perform an inspection and additional treatments at no extra cost in instances where you see evidence of bed bugs in your home within six months of the initial treatment.

Terminix Locations

Terminix provides services in 47 states, excluding Alaska, North Dakota, and South Dakota.

Terminix Pricing

Terminix prices typically range from $550 to $700 annually for a 2,000-square-foot home. Mosquito services start at roughly $60 per month, and tick services start at around $80 per month. The exact cost of your Terminix treatment will depend on several factors.

  • Infestation—If you have a full-blown infestation, it will cost more to treat.
  • Type of pests—Certain pests cost more to eliminate than others.
  • Size of your home—A larger home will cost more to treat.
  • Type of treatment—Some extensive treatments cost more than less-involved ones.
  • Number of treatments—Issues that require follow-up treatments will cost more.

Before providing you with a quote for termite or bed bug treatment, Terminix will have to perform a free home inspection to determine pricing.

What To Expect with Terminix

When you schedule a free inspection with Terminix, a representative will ask for the following information:

  • Phone number
  • Area code
  • Whether or not you’re a homeowner
  • Type of home
  • Size of home
  • Payment type
  • Credit or debit card number and expiration date

The representative will then explain the inspection process. With Terminix, an inspection takes about 30 minutes to an hour and a company technician will arrive within a two- to three-hour window of your inspection appointment. Because of this, we recommend blocking off part of your day to wait for the technician to perform the inspection.

During a termite inspection, specifically, a technician will look for signs of termite activity or an infestation, potential termite access points, and conditions that may lead to future termite infestations in your home. They may check your garage walls, underneath the house, in your attic, and under your sinks.

After the inspection is complete, the technician will provide a service agreement for you to sign. Depending on your pest issue, the pest service offered by Terminix will likely be an annual program that includes six treatments (one treatment every two months) to break up the life cycle of the pest you’re dealing with.

Terminix Reviews

Terminix is accredited with the Better Business Bureau (BBB) and has an C+ rating with the organization. However, even the best pest control companies have negative reviews online. Here are a couple Terminix reviews from the BBB:

“Excellent service, wonderful service policies. We’ve had them take care of our desert home needs for 15 years and never regretted the decision. Best in the business. Our technician, Kevin, is like family. HE is the best in the business!” — Debra U.

“The ease it was to set up an appointment for my mom was amazing. I wasn’t going to be able to be on site and they told me how much upfront it would cost. They inspected and didn’t find anything. They called me right back and told me. I appreciate their honesty and professionalism.” — Tom T.

We also received this feedback from two of our readers:

“Terminix service varies based on the local office, and our local office is terrible. Never call back, managers not returning calls, agents not returning calls, service agents who don’t care.” — Dorian S.

“I spent over $1,300 on Terminix’s “brown recluse service.” They offered a ~10% refund as they clearly do not know how to control brown recluse spiders. It is horrible, please avoid leveraging Terminix if you have a brown recluse spider issue.” — Marcus O.

Terminix vs. the Competition

It’s helpful to compare Terminix to other companies on the market. Below we’ve lined up the top 3 providers side by side to help you make your decision.

Our Conclusion

This Old House Reviews Team gives Terminix an overall score of 98.5 out of 100 on key metrics including plan options, state availability, trustworthiness, customer service, and additional benefits. Terminix offers a wide array of services, but most importantly, the company is dedicated to its customers. Overall, we believe Terminix has the best customer service and is one of the best pest control companies in the industry.

We really appreciated Terminix’s online chat function that allows homeowners to communicate with a Terminix representative in real time. We opened chats on different occasions and always received prompt, informative service, whether it was about plan details, plan availability, or Terminix guarantees. The representative was eager to work with us, requesting that we send a screenshot of the specific Terminix page so he could help us troubleshoot. That commitment to customer service means a lot in the pest control industry.

If you'd like a free quote from Terminix, call 866-569-4035 or fill out this form.

Company Information

  • Company name: Terminix
  • Company type: Public
  • CEO: Naren Gursahaney
  • Year founded: 1927
  • Headquarters: 150 Peabody Place, Memphis, TN 38103
  • State availability: 47
  • BBB rating: C+

Our Rating Methodology

The This Old House Reviews Team values accuracy, transparency, and trust. We created a thorough, objective rating system and scored each pest control company based on our methodology.

We spent hours researching companies by speaking with representatives and technicians directly over the phone, via email, and through chat to get the most up-to-date and useful information about plans, costs, and more.

Finally, we created a ranking system to determine the best pest control companies, using key criteria like number and type of plans, state availability, customer service, and more. You can find more detailed information on it here.

Frequently Asked Questions About Terminix

Is Terminix worth it?

Terminix is a worthy choice for professional pest control services. This industry leader has decades of experience and offers comprehensive general pest control, as well as specialized services for termites, bed bugs, ticks, and mosquitoes.

How much does Terminix cost?

The cost for Terminix services will vary based on multiple factors, including the type of pest you’re dealing with, the severity of your infestation, the type of treatment you select, the number of treatments you need, and the size of your property. The average price range to treat a 2,000-square-foot-home is $550 to $700 annually. To get an accurate quote, Terminix will need to perform an in-home inspection.

What bugs does Terminix eliminate?

In its general Pest Control Plan, Terminix protects against clothes moths, cockroaches, house ants, mice, rats, scorpions, silverfish, non-dangerous spiders, earwigs, millipedes, centipedes, house crickets, and paper wasps. Terminix also kills termites, bed bugs, ticks, and mosquitoes.

To share feedback or ask a question about this article, send a note to our Reviews Team at reviews@thisoldhousereviews.com.