TOH Rating: 7.6/10

Owning a home can be stressful when you think about all of the systems and appliances that could unexpectedly break at any time. Investing in a home warranty can help cover most of the costs associated with those breakdowns.

To help you find the best home warranty provider, the This Old House Reviews Team analyzed Fixd Home Warranty plans, pricing, and customer reviews. Keep reading to learn if Fixd is the best home warranty company for your home.

Our Take on Fixd Home Warranty

After our review of Fixd Home Warranty, we rated it a 7.6 out of 10. It’s only available in 2 states and barely has 4 years of industry experience, however, it has affordable monthly premiums and a “B” rating from the BBB.

ProsCons
Allows customers to manage, track, and log home repairs and maintenance through appOnly protects Texas and Georgia
Low service fee of $50Long list of exclusions for every covered item
Items have high or no coverage caps
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Plans, Coverage, and Pricing of Fixd Home Warranty

Fixd offers four plans—Whole Home, Fixd Favorite, Home Systems, and Appliances. The Whole Home plan is the most extensive, providing coverage for 29 home systems and appliances. Fixd Favorite is a step below with coverage for 23 systems and appliances. Home Systems protects 17 home systems and Appliances protects 11 appliances.

ItemWhole HomeFixd FavoriteHome SystemsAppliances
HVAC pre-season tune-up
No Fault Coverage
Re-key
A/C
Heating
R-410a modifications
Electrical system
Exhaust fans
Garage door openers
Water heaters (up to 75 gallons)
Tankless water heaters
Plumbing system pipe leaks
Drain line stoppages
Toilets (including lids and seats)
Whirlpool motor and pump
Shower and diverter valves
Faucets, shower heads, and arms
Sump pump
Dishwasher
Oven/range/cooktop
Exhaust fan
Garbage disposal
Trash compactor
Built-in microwave
Stand-alone freezer
Clothes washer and dryer
Wine refrigerator
Free-standing ice maker
Refrigerator (including ice maker)

Fixd also provides optional coverage for the following items for an additional cost:

  • Swimming pool
  • Refrigerator
  • Clothes washer
  • Clothes dryer
  • Septic coverage
PlanCost
Whole Home$58 per month
Fixd Favorite$48 per month
Home Systems$38 per month
Appliances$35 per month

Fixd gives price estimates based on whether your home is a condo, is under 6,000 square feet, or is a mansion over 6,000 square feet. Here are the monthly premiums for a house under 6,000 square feet.

In addition to a monthly premium, customers will pay a service fee every time a technician is sent to their home to conduct a repair. The service fee for Fixd is $50, which is much lower than the industry average of $75–$125 per claim.

Fixd Home Warranty Reviews

Fixd has been accredited with the Better Business Bureau (BBB) since 2017 and has a B rating. Only about 20 customers have reviewed the company on BBB to give it an average score of 3.1 out of 5 stars.

Every company has its pros and cons, which is highlighted by these mixed reviews from customers on the BBB:

“I had an awesome experience using Fixd. After having to go through an expensive home repair last year, we decided to purchase a home warranty from Fixd. We finally got the chance to use it this year and it was very simple and less expensive than when I had to do it on my own. Plus the tech was friendly and kept me informed of every step of the process. I highly recommend giving them a try!” — Jessie F. on August 21, 2019

“I purchased a home in March and had a hot water heater that needed to be replaced. I financed through Fixd for the replacement, but when the job was done, over $1,000 was charged to my bank account making me overdrawn. Fixd made no effort to make things right by giving me a credit for my overdraft fee or contacting their bank to get my funds back into my account quickly. Instead, they gave me a blanket statement that the funds would be back in within 5–10 business days. That is a huge mistake that has put my family in a tough financial situation, and they have done nothing to try to resolve the issue.” — Charles A. on February 13, 2020

Fixd Home Warranty vs. Competitors

Though Fixd is a decent home warranty company, there are other top-rated home warranty companies that may be a better fit. Compare Fixd to two of our recommended picks.

SpecificationsFixd Home WarrantyAmerican Home ShieldFirst American Home Warranty
Get a free quoteNot available through This Old HouseVisit siteVisit site
Plan options4 + add-ons3 + add-ons2 + add-ons
Price per month$35–$58$40–$58$25–$40
Service fee$50$75, $100, or $125$75
Additional benefitsFree re-keying servicesProvides discounts on name brand appliancesCoverage for improperly installed or maintained items

Because plan pricing varies based on where you live, the type of coverage you choose, and how large your home is, we recommend getting quotes from a variety of providers, including American Home Shield and First American Home Warranty.

Frequently Asked Questions

Our Conclusion

The This Old House Reviews Team gives Fixd Home Warranty a 7.6/10. We like that Fixd gives customers four plans to choose from and that you can customize plans with add-on options. The service fee is lower than the industry average at $50 per claim, and covered items have either no coverage caps or high ones. Not to mention, you can cancel for free within 30 days of signing up for coverage.

However, Fixd has been in business for less than five years and only serves homeowners in two states. The company’s network of technicians is limited, meaning you may get a third-party technician with less experience when one of its own isn’t available. A Fixd contract also has long lists of excluded components for every covered item, which may be confusing for homeowners with little knowledge of industry jargon.

We recommend American Home Shield as an alternative to Fixd Home Warranty. American Home Shield has been in business for almost 50 years and covers 49 states, excluding Alaska. The company has four customizable plans, high coverage caps, and a network of more than 15,000 technicians.

To get a quote from American Home Shield, fill out this online form or call 844-529-9298.

 

Company Information

  • Company name: Fixd Repair
  • CEO: Evan Myers
  • Years in business: 4
  • Address: 4514 Travis Street, Suite 200
  • City/State: Dallas, TX
  • Zip code: 75205
  • BBB rating: B
Call 844-349-3669 to learn more about Fixd Repair.

 

Our Rating Methodology

The This Old House Reviews Team is committed to providing comprehensive and unbiased reviews to our readers, and we aim to provide transparency in our review standards and research process.

Our research process includes speaking with representatives from more than 40 home warranty providers, requesting quotes, and asking clarifying questions to gain insight into each provider’s benefits and downsides. We also analyze sample contracts from each company to understand specific coverage terms.

To rate companies, we apply the data we have gathered to our review standards. These standards are on a 100-point scoring system, which is detailed below:

  • Coverage (35 points): Providers are scored based on breadth and depth of coverage. We focused on key home systems (HVAC, plumbing, and electrical), essential appliances (refrigerator, ovens, and laundry machines), and unique coverage items (such as roof-leak coverage and code violation allowances). Coverage scores are weighted by taking into account coverage caps and other limiting factors, meaning providers with greater range of coverage and higher coverage caps score the highest.
  • Value (30 points): A company’s plan value is a reflection of how well it serves the customer in comparison to what the customer pays for the policy. We accounted for monthly costs, service call fees, and cost flexibility (such as customizable service call fees, discounts, and multi-year policies).
  • Trustworthiness and Transparency (21 points): Trustworthiness and transparency are a reflection of how well the provider considers the customer’s interests. We scored items such as the length of workmanship guarantees, online availability of a sample contract, policy change flexibility, and ease of cancellation. Additionally, we scored items that reflect industry reputation and customer satisfaction, including analyzing brand reputation across the Better Business Bureau and third-party customer review aggregators.
  • Availability and Service (14 points): Quality of customer service is key to customer satisfaction. We dug into each provider’s guaranteed response times, claims processes, service flexibility, emergency availability, and more.

To share feedback or ask a question about this article, send a note to our Reviews Team at reviews@thisoldhousereviews.com.