American Van Lines is one of our This Old House Reviews Team’s top picks for overall best moving companies. A top moving company provides full-service options that can make the entire moving process less stressful.
Learn more about American Van Lines, the benefits and drawbacks of working with the company, its service options, and its costs.
Our Rating of American Van Lines
Founded in South Florida in 1995, American Van Lines is a nationwide mover that is licensed, insured, and registered with the U.S. Department of Transportation.
While American Van Lines can assist with local, international, and interstate moves, the company specializes in long-distance relocations. American only directly handles local moves in North Carolina, the Dallas-Fort Worth area, and South Florida. It’
American is available in every state except Alaska and Hawaii. The company can assist with specialty items and offers storage solutions, auto shipping assistance, and some limited insurance options. The company has a large fleet of moving trucks, as well as weekly shuttles to and from nearly every major city in the country.
Best Moving Companies of 2022
Based on in-depth research, here are our top recommended moving companies:
- International Van Lines: Best Overall Full-Service Mover
- Interstate Moving & Relocation Group: Most Efficient
- American Van Lines: Most Experienced Moving Labor
- Safeway Moving Inc.: Most Customer-Oriented
- JK Moving Services: Most Customizable Full-Service Mover
- Allied Van Lines: Best for Vehicle Relocation
- North American Van Lines: Best for Claims
- Coleman Worldwide Moving: Best for International Moves
Pros & Cons of American Van Lines
Here’s a look at some of the pros and cons of working with American Van Lines:
✔ Provides a flat-rate price
✔ Offers services for special items like antiques, pianos, and expensive artwork
✔ Offers price-matching options
✘ Requires 10%–50% up-front deposit
✘ No online quotes available
✘ Customer reviews mention communication can be difficult
American Vane Lines State Availability
American Van Lines services are available in the 48 contiguous states. However, it is not available in Alaska or Hawaii.
American Van Lines Services
Learn more details about some of American Van Lines popular moving services below:
American Van Lines offers full-service options for your international, local, or long-distance move.
A background-checked team will handle every part of your move from start to finish. They will dismantle furniture, pack your items, load them onto the moving truck, transport them, unload them, and unpack and reassemble furniture upon delivery.
A budget-friendly moving option is a partial-pack move. With partial packing service, American Van Lines will pack difficult and fragile items, such as electronics, glass table tops, and other objects you would feel more comfortable leaving in the hands of professional movers. It then will assist with loading and unloading, as well as transportation.
If you plan on doing your own packing, American Van Lines can provide an assortment of moving boxes. In addition to standard box sizes, the company provides custom boxes such as mirror cases, wardrobe boxes, and dish-pack boxes.
American Van Lines employs certified movers to handle one-of-a-kind pieces of furniture, fine art, antiques, and pianos. Their piano movers are versed in the proper dismantling techniques of all pianos types including grand, vertical, electrical, and digital pianos. American movers are fully vetted before hiring and must complete annual training.
If you need extra space during a renovation or long-distance move, American Van Lines can safely house your household goods at one of its state-of-the-art private storage facilities. Private storage units are housed in fireproof and storm-proof buildings with features including climate-control, 24-hour security surveillance cameras, and personal storage vaults.
The company also provides assistance with commercial moving, corporate relocations, and office moves.
American Van Lines Cost
American Van Lines estimates that a move for a two-bedroom apartment (roughly 6,000 pounds) from Miami to Dallas costs around $5,030.
This is more expensive than similar services on the market, based on initial online estimates. For example, North American Van Lines offers a ballpark estimate of $2,977–$3,381 for the same move for the same size apartment, including loading and transportation.
Keep in mind, though, these estimates have factors that can have an impact on the cost of moving. For the most accurate quote for your situation, get a free quote for your move.
American Van Lines does not provide its pricing information and quotes online. To provide the most accurate estimates, the company will request a full inventory of your home and may arrange a virtual or in-person walkthrough of your home. The walkthrough will give an American representative the opportunity to view your home’s layout, including any difficult access points like narrow stairways. American will also want to see a complete and detailed inventory of your belongings.
Factors Impacting Cost
You can expect some industry-standard factors to impact the overall cost of your move. These factors include:
- Timing of your move
- Overall distance of your move
- Additional services
- Overall size/weight of your move
Unlike many other moving companies, After the home assessment and review of your inventory, American will give you a flat-rate price, ensuring your moving costs will not change after you schedule your move, as long as you don’t add anything to your shipment after your inventory is submitted. This up-front, flat-rate model is a great benefit for you, because there will likely be no surprise expenses related to hourly labor or mileage on moving day.
It should also be noted that American Van Lines requires an up-front deposit for moves. This deposit ranges from 10% to 50% of your overall moving cost, depending on the type and size of move.
American Van Lines Booking Process
You can book your move with American Van Lines by visiting the company’s website and contacting a moving coordinator. Together, you will work out all the details of your move. You may be asked to hold a home visit for the company to better understand your needs.
American Van Lines vs. Other Moving Companies
There are a variety of other moving companies that can provide an assortment of full-service and partial-service moving services, while also supplying other benefits and additional perks.
Check out some of American Van Lines’ competitors below to compare the companies.
American Van Lines vs. International Van Lines
International Van Lines is another popular choice in full-service moves. It offers many of the same services as American Van Lines, while also providing assistance with vehicle and boat relocation. International Van Lines also offers a variety of insurance coverage options for your move, so you know your belongings are well-protected during transit.
American Van Lines vs. JK Moving
JK Moving also provides full-service moves for moves of any size. Though it provides local moving services only in Washington, D.C., Maryland, and Virginia, it provides extensive services for cross-country moves and international moves.
JK Moving allows you to finance your move easily due to its partnership with Enhancify. This partnership allows you to finance your move with rates as low as 0% same-as-cash.
American Van Lines Reviews
American Van Lines currently has a B- rating* with the Better Business Bureau (BBB), although, as of Oct. 10, 2022, the BBB’s Board of Directors revoked its accreditation for “unresolved complaint(s) and failure to maintain minimum BBB Rating.” American Van Lines holds average ratings on other customer feedback sites, including Trustpilot and Yelp. American Van Lines is also the recipient of three Newsweek customer service awards in 2019, 2021, and 2022.
Positive customer reviews about American Van Lines frequently mentioned a streamlined process and efficient service. Consistent complaints focus on frequent follow-up calls after requesting a quote and lack of communication on moving day.
Read over what customers had to say here:
Lisa C. via BBB said:
“Pickup was smooth but once our things left the house they did not communicate with us. I had to call them to get the status. I was told two times our things would get to us in two to four days, when in fact it hadn’t even left CA yet. It took three weeks, which would [have] been fine if they let us know that ahead of time, would [have] planned differently. When they did get here, [there were] only two guys to unload! My husband and I had to unwrap everything or it would [have] taken them two days to finish!”
R. Rocque W. via BBB said:
“From top to bottom, the American Van Lines staff with whom I dealt did an outstanding job of arranging and providing for the transportation and moving support I needed to move appliances and furniture from Ft. Bragg, NC to Charlotte, NC. The assurances I was given were very comforting that the job I needed to have done would be professionally done without any problems, to include having access to a military installation. In short, all that I was told worked out just like it had been explained.”
*BBB rating is accurate as of October 2022.
We recommend American Van Lines as a great option for a long-distance mover. The company is widely available, offers storage options, and employs background-checked experts for its specialty services. Its flat-rate, binding estimates also help ensure no surprise expenses on moving day.
However, American Van Lines may be a more expensive option than competitors, and it does require deposits of 10% to 50%, depending on the size of your move. Additionally, some customers complain that communication can be difficult.
If you prefer to have more insurance options and additional perks and service, then you may want to spend a bit of time looking into International Van Lines. If you’re concerned about paying for a full-service move, then you may want to consider JK Moving as an option.
Frequently Asked Questions About American Van Lines
Our Rating Methodology
The This Old House Reviews team is committed to providing comprehensive and unbiased reviews to our readers. This means earning your trust through transparent reviews and having the data to back up our ratings and recommendations. Our rating system for moving service providers is on a 100-point scale based on 7 factors:
- Moving Services (30): Does the company offer its services for local, long-distance, and/or international moves?
- Additional Services (29): What additional services does the company provide, such as packing and unpacking or loading and unloading?
- Coverage (10): Does the company offer any additional insurance plans, such as full-value coverage?
- Scheduling (7): Are customers able to schedule online, over the phone, or on both platforms?
- Trailers/Containers (7): How many trailer or container sizes does the company offer?
- Additional Benefits (12): What additional benefits does the company provide, such as storage options, moving truck rentals, and financing?
- Reputation (5): What rating does the company feature on popular review sites like the Better Business Bureau (BBB)?
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