Guardian Protection Services Review

This Old House Rating: 9.4/10

Guardian Protection Services is a seasoned home security provider that offers traditional security solutions like professional installation and monitoring services. Available in eight states across the U.S,, Guardian merges state-of-the-art security products with local and responsive customer service.

Although they’re a local provider, Guardian Home Security provides customer service 24 hours a day to go along with any of their nine unique packages. Read on to learn more about Guardian Protection’s packages and policy details, and determine if this is the best home security company for you.

Pros and Cons of Guardian Protection

Pros

• Customer service is available 24 hours a day
• Offers up to nine home security packages to fit any lifestyle
• Provides discounts to military personnel and first responders

Cons

• Only offered in Delaware, Florida, Indiana, Maryland, North Carolina, Ohio, Pennsylvania, Texas, and Washington D.C.
• Isn’t available for DIY installation

Guardian Protection Packages

Guardian Protection Services offers nine distinct home security packages, built to fit a variety of home needs and lifestyles. Each package comes with 24/7 professional monitoring and is professionally installed to give you peace of mind that your home is secure.

Here are the packages offered by Guardian:

Bachelor(ette) Pad

The Bachelor(ette) Pad is a starter home security kit for young professionals. This package includes motion detectors and door and window sensors to secure a small home and is controlled by the IQ2 panel or the Guardian app. The Bachelor(ette) Pad security kit also comes with a video doorbell, so you can keep an eye on delivered packages and visitors.

Burglar Buster

This package is designed for customers who want burglary-specific home security. The Burglar Buster kit comes with motion detectors and door and window sensors traditionally seen in home security systems and includes indoor and outdoor surveillance equipment so that you can catch intruders in the act. The package also comes with a 110db siren.

Family First

The Family First kit is designed to secure areas in and around your home. This security kit comes with additional door and window sensors that can be placed in off-limits areas of the home, like medicine cabinets or cellars. Additionally, customers can be notified of any dangers within the home through the included fire and carbon monoxide detectors.

Frequent Flyer

This package is built for customers who are usually out of the house. With an indoor and doorbell camera, you’ll have real time video access into what’s going on in your home. Using home automation features like the included light modules, Frequent Flyer customers can create smart lighting schedules to light their doorstep during scheduled hours.

Healthy (Green) Home

While offering home security measures like motion detection, the Healthy Home package focuses on helping you reduce your carbon footprint with a smart thermostat and room temperature sensors. Energy management is simple for Healthy Home users, as they can establish heating and cooling schedules within the mobile app.

Home Security Essentials

The Home Security Essentials package provides an affordable home security solution that offers motion detectors, door and window sensors, a smoke detector, and control through the IQ2 panel or Guardian app. Similar to all the security packages, the Home Security Essentials kit provides customers with 24/7 professional monitoring.

Pet Parent

This package is designed for pet owners who want to check in on their pet at all times. The Pet Parent package comes with a smart thermostat for instant temperature control, an indoor camera for monitoring, and smoke and carbon monoxide alarms to detect any danger. With the included smart door lock, you can give dog walkers or pet sitters a simple way to unlock your door.

Protect My Parents

The Protect My Parents package is for concerned children and caretakers. The package comes with two motion detectors that learn your loved one’s everyday behavior, alerting you to any unusual activity. Additionally, the Protect My Parents package comes with a medical pendant that can be worn around the neck as a panic button.

The Works

For those who want comprehensive home security protection, The Works package includes everything offered in all other packages, allowing customers to design their home security to fit their needs. With features like whole home connectivity and 24/7 recording, this package is the best Guardian has to offer.

Equipment Offered Through Guardian Protection Services

Here’s a look at all the security equipment offered through the Guardian security packages.

Guardian Packages Overview

To help customers pick the right home security package, Guardian has a Smart Home Package quiz online that helps you narrow down the right alarm system for you and your home.

Cost of Guardian Protection

While the cost of your Guardian Home Security system will vary based on factors like the package selected and area serviced, these are the general costs of a new security system with Guardian.

Base Package

With the Base Package, customers must purchase a “3-1-1” security system package that costs $149.00, which includes one IQ2 control panel, one motion detector, and three door and window sensors. The professional monitoring agreement must include a term of at least 60 months, at a minimum rate of $45.99. For any additional equipment needed, you must pay in full at the time of purchase.

No annual contract option

If customers want to opt out of a long-term contract, Guardian offers a no annual contract option. To qualify, customers must purchase a “3-1-1” security system package that costs $1,249.00, with a minimum monitoring agreement of one month. Like the Base Package, customers must pay in full at the time of purchase for any equipment outside of the “3-1-1” package.

Additional fees

Paper statement fee

Customers who want a paper statement instead of registering for autopay will be charged an extra $2.00 per month.

Guard service

Some customers reside in municipalities that require a third-party guard service. If you live in a municipality where it’s required, you’ll be charged for that service.

Service copay

There’s a co-pay of $50.00 for service calls made for repairs covered under warranty.

How Does Guardian Protection Work?

A Guardian Protection Services plan starts when you select your desired security package. Once you’re approved for a new alarm system through Guardian, it’ll be professionally installed by the Guardian team. Once installed, your system can be controlled using the IQ2 panel, the mobile Guardian app, or a voice assistant like Amazon Alexa.

Guardian Protection Customer Service

Guardian provides 24/7 customer service to help you diagnose and resolve any issues with your system. Additionally, Guardian has device troubleshooting, alarm system manuals, and security tips available for access on their website.

Guardian Protection Reviews

Guardian Protection Services is accredited by the Better Business Bureau (BBB) and holds an A+ rating. The company received their rating from BBB’s understanding of how the company interacts with customers and handles complaints.

Here’s a sample of Guardian customer reviews from the BBB:

“Guardian Protection provided great service! The installation was seamless and the tech was very pleasant and took the time to slowly walk me through the process that will keep my family and me safe [if] we’re at home or away. Thank you for [an] amazing experience!” — Samuel W.

“The installers of my home security system were professional, knowledgeable, and pleasant. They went out of their way to explain the things they were doing and answered my many questions. The software and ease of use is excellent. This is the second home I’ve had Guardian Security Systems installed and would refer them to anyone.” — Georgian H.

Our Conclusion

We give Guardian Protection Services a 9.4/10. Their professional-grade equipment bundled to fit a variety of security needs provides customers with a versatile and reliable home security company. Despite providing a quality system, the company isn’t transparent with pricing on their website, so make sure you look over your contract thoroughly before signing.

If you’re still unsure if Guardian Protection Services is right for you, compare it to other top-rated security companies in the industry.

Top-Rated Alternatives to Guardian Protection

Frequently Asked Questions

Does Guardian Protection Services offer any discounts?

Yes. If you’re in the military or a first responder, go online and fill out a free quote form or call 800-857-5028 to receive special pricing.

Does Guardian Protection have a free trial period?

Unfortunately, Guardian Protection doesn’t offer its customers a free trial period.

Does Guardian offer business security?

Guardian Home Security offers security to homes and businesses, including small business, commercial businesses, restaurants, and educational institutions.

Our Rating Methodology

We back up our home security recommendations with a detailed rating methodology that we use to objectively score each provider. Our research includes analyzing product specifications, reviewing service and plan information, speaking with customer service representatives, and analyzing customer reviews. We then score the provider against our review standards for system options, special features, installation options, connectivity and smart-home automation features, pricing, contract terms, warranty, usability, availability of a trial period, and trustworthiness to arrive at a final score out of 100.

To share feedback or ask a question about this article, send a note to our Reviews Team at reviews@thisoldhousereviews.com.