Lennox Warranty Review
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Lennox is an appliance manufacturer that has been creating innovative air quality products since 1895. The company has moved the HVAC industry forward by offering solar-powered AC units, two-speed compressors, and leading efficiency ratings. Today, the manufacturer builds HVAC equipment with Energy Star approval, smart connection capabilities, and adaptive technology that controls thermostats zoning systems.
While Lennox appliances certainly showcase high-quality and reliability, we feel it’s just as important to understand the company’s warranty policy. In this review, we go over Lennox warranty coverage and discusses options for extended coverage.
Pros and Cons of Lennox Home Warranty
State Availability
Lennox Warranty is available in 49 states—it is not offered for Alaska residents. For those living in AK, here are alternative home warranty companies in Alaska.
Lennox Warranty Plans and Coverage
After purchasing a new Lennox air conditioning unit or furnace, the equipment is provided with a basic limited warranty. This warranty is broken down into several tiers of protection based on the series of appliances that are purchased. Here’s a look at the different protection levels of a basic Lennox warranty.
Plans and Coverage
| Series | Types of Appliances | What’s Covered |
|---|---|---|
| Healthy Climate Indoor Air Quality Systems | Air purification and filtration equipment | Coverage ranges from 2–5 years on covered parts, depending on the model |
| Merit Series Products | Air conditioning units and furnaces | 5-year covered components 5-year compressor 20-year heat exchangers |
| Elite Series Products | Air conditioning units and furnaces | 5-year covered components 5-year compressor 20-year heat exchangers |
| Dave Lennox Signature Collection Products | Air conditioning units and furnaces | 10-year covered components 10-year compressor 20-year or limited lifetime on heat exchangers, depending on the model |
| Comfort Controls | Thermostat and zoning systems | 2–5 years covered components, depending on the unit |
Lennox Extended Limited Warranty
This Lennox warranty requires product registration since only select units are eligible for coverage. Customers will have to answer a brief questionnaire regarding their type of home and if a licensed contractor installed the system. Purchasers must then enter the appliance serial and model number.
Once successfully registered, policyholders can receive additional protection on the following:
- Parts and compressors—Customers will receive parts and compressor coverage for five to 10 years on select Lennox Elite and Merit series appliances.
- Heat exchangers—A Lennox extended limited warranty supplements the basic limited warranty by increasing the guarantee on heat exchangers from 20 years to a limited lifetime on select gas furnaces.
Note: The Lennox extended warranty covers only the cost of components, not labor, and can be voided without proof of periodic maintenance records.
The Lennox Comfort Shield Labor Warranty
This labor protection program protects both the owners of an appliance and the Lennox dealer, as the manufacturer offers to reimburse their fees with no deductible due for the consumer. This plan is only available for purchase from an authorized dealer who participates in the Comfort Shield coverage.
Lennox Warranty Pricing
The cost of a Lennox warranty will vary between each expert Lennox dealer and depend on the package chosen. To get a general sense of how much a Lennox warranty costs, the we found some Lennox tier options and related pricing on the Lennox website.
How Much Does Lennox Warranty Cost?
| Plan Type | Pricing |
|---|---|
| Basic Plan | $85 per repair hour $65 trip allowance |
| Tier 1 | $100 per repair hour $75 trip allowance |
| Tier 2 | $125 per repair hour $85 trip allowance |
Note that the cost of any extended plan cannot be bundled with the original warranty as per regulation. Consumers should be aware of what warranty they’re getting when they buy the new system without extended coverage before deciding to purchase extended coverage.
How to Get a Lennox Warranty Quote
Since basic limited warranties are available with all Lennox appliances, and registration is required when an extended warranty is activated for qualifying equipment, you’ll need to request a quote only if you wish to partake in Comfort Shield. The best way to get an accurate quote is to find an expert Lennox dealer in your area.
How to Make a Lennox Warranty Claim
To address a claim with a Lennox warranty, customers can contact the customer service department at 800-953-6669. Unfortunately, Lennox support is limited to the call center’s Monday through Friday hours, and emergencies will not be addressed during weekends or holidays.
Another way to get in touch with someone regarding your warranty is by contacting the expert Lennox dealer who sold and installed your unit. Depending on volume, services will be scheduled at their convenience, so delays may occur.
Lennox Warranty Reviews
Lennox Industries, Inc. has been in business for more than 125 years and is accredited with an A+ rating by the Better Business Bureau (BBB). Lennox products are high-quality and long-lasting, but the company has dealt with a few customer complaints.
Here are a few Lennox warranty reviews:
“Lennox is an excellent System. We brought two sets of A/C, furnace, and coil systems. It is installed by Arctic Blast Heating & Air Conditioning by Mr.Clay McNabb and his crews. They are very efficient and done a very good job to install these units. We really appreciate Lennox and Arctic Blast Heating & Air Conditioning.” — Joy J. on 7/21/2018
“A month after our 5-year product warranty ended, we had to replace the evaporator coil for about $1,700.” — Amie S.
Is Lennox Warranty Worth It?
Though a Lennox warranty may be a good option for people who purchase specific Lennox heating and air conditioning units, the manufacturer’s warranty and the extended limited warranty aren’t as beneficial as home warranty protection plans which cover repairs and replacements and labor costs.
Without a Comfort Shield package in place, consumers are responsible for expensive labor costs when a Lennox appliance fails. While it provides ample protection for covered components, the cost of knowledgeable service from a licensed HVAC technician can be significant without appliance coverage.
Instead of only protecting the parts of heating and air conditioning systems, we recommend acquiring service from a home warranty provider like Liberty Home Guard.
While we recommend all of the companies listed above, we believe Liberty Home Guard is the best home warranty provider in the industry for its positive customer ratings and affordable plan pricing. It offers three plans, provides 24/7 customer service, and has a B rating from the BBB.
Frequently Asked Questions
What is Lennox?
Lennox is an international provider of climate control products for air conditioning, heating, ventilation, and refrigeration markets. With headquarters in Richardson, Texas, Lennox operates manufacturing and distribution facilities throughout the United States and has over 6,000 independent licensed selling points across the country.
How long does a Lennox warranty last?
Plans are offered in three-, five-, and 10-year terms, and will begin once the standard manufacturer’s warranty on the appliance expires.
What does a Lennox warranty cover?
A basic policy covers approved issues with electrical and mechanical failure, while higher tiers can also cover refrigerant replacement.
Is annual maintenance required to retain Comfort Shield?
To qualify for a Comfort Shield plan, periodic maintenance must be performed per the manufacturer’s instructions. Consumers will receive a list of preventative maintenance requirements on the Certificate of Coverage and per the Lennox warranty Terms and Conditions guide.
Can Comfort Shield only be purchased before a new installation?
Consumers can purchase an extended warranty for preinstalled appliances in good working condition and new installations within five years of the installation date.
Our Rating Methodology
We back up our home warranty ratings and recommendations with a detailed rating methodology to score each provider objectively. We conduct research by speaking with company representatives, requesting quotes, analyzing sample contracts, and conducting focus groups and consumer surveys.
We score each provider against our review standards, which include four comparison categories: coverage, value, trust and transparency, and availability and service. We rate each provider across 31 factors within these categories. Each factor is assigned a point value based on its importance to a homeowner, totaling 100 points. We then convert the final scores to a 5-star rating.
Here’s a breakdown of our weighted factors:
- Coverage (40%): We scored coverage based on included home systems and appliances, add-on options, and unique benefits. We also compared coverage caps and policy exclusions.
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- Additional coverage items
- Annual coverage cap
- Home systems coverage
- Major appliances coverage
- Obstructed wall coverage cap
- Value (30%): We compared the coverage level received to monthly pricing to determine plan value. We considered premium pricing, service fees, and flexibility in customizing plan costs.
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- Average monthly cost
- Cost flexibility
- Lowest service fee
- Trust and Transparency (16%): We evaluated each company’s reputation using the Better Business Bureau ratings and customer reviews on third-party review sites. We read through plan change policies, workmanship protections, and sample contract availability.
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- Brand reputation
- Policy change flexibility
- Sample contract availability
- Workmanship guarantee length
- Availability and Service (14%): We award higher scores for faster claim processing and response times. We also considered service technician policies, including options to choose your technician.
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- Claims process
- Guaranteed response time
- Service flexibility
To share feedback or ask a question about this article, send a note to our Reviews Team at reviews@thisoldhousereviews.com.