Lennox is an appliance manufacturer that has been creating innovative air quality products since 1895. The company has moved the HVAC industry forward by offering solar-powered AC units, two-speed compressors, and leading efficiency ratings. Today, the manufacturer builds HVAC equipment with Energy Star approval, smart connection capabilities, and adaptive technology that controls thermostats zoning systems.
While Lennox appliances certainly showcase high-quality and reliability, we feel it’s just as important to understand the company’s warranty policy. In this review, the This Old House Reviews Team goes over Lennox warranty coverage and discusses options for extended coverage.
Pros and Cons of Lennox Home Warranty
|Provides coverage on your heating and cooling units||Must conduct proper maintenance based on Lennox instructions or the warranty will be voided|
|Offers replacement with the same Lennox product||Must register the product within 60 days of installation to be covered under the extended warranty|
|No service fee required||Only works with Lennox products|
Lennox Warranty is available in 49 states—it is not offered for Alaska residents. For those living in AK, here are alternative home warranty companies in Alaska.
Lennox Warranty Plans and Coverage
After purchasing a new Lennox air conditioning unit or furnace, the equipment is provided with a basic limited warranty. This warranty is broken down into several tiers of protection based on the series of appliances that are purchased. Here’s a look at the different protection levels of a basic Lennox warranty.
Plans and Coverage
|Series||Types of Appliances||What’s Covered|
|Healthy Climate Indoor Air Quality Systems||Air purification and filtration equipment||Coverage ranges from 2–5 years on covered parts, depending on the model|
|Merit Series Products||Air conditioning units and furnaces||5-year covered components 5-year compressor 20-year heat exchangers|
|Elite Series Products||Air conditioning units and furnaces||5-year covered components 5-year compressor 20-year heat exchangers|
|Dave Lennox Signature Collection Products||Air conditioning units and furnaces||10-year covered components 10-year compressor 20-year or limited lifetime on heat exchangers, depending on the model|
|Comfort Controls||Thermostat and zoning systems||2–5 years covered components, depending on the unit|
Lennox Extended Limited Warranty
This Lennox warranty requires product registration since only select units are eligible for coverage. Customers will have to answer a brief questionnaire regarding their type of home and if a licensed contractor installed the system. Purchasers must then enter the appliance serial and model number.
Once successfully registered, policyholders can receive additional protection on the following:
- Parts and compressors—Customers will receive parts and compressor coverage for five to 10 years on select Lennox Elite and Merit series appliances.
- Heat exchangers—A Lennox extended limited warranty supplements the basic limited warranty by increasing the guarantee on heat exchangers from 20 years to a limited lifetime on select gas furnaces.
Note: The Lennox extended warranty covers only the cost of components, not labor, and can be voided without proof of periodic maintenance records.
The Lennox Comfort Shield Labor Warranty
This labor protection program protects both the owners of an appliance and the Lennox dealer, as the manufacturer offers to reimburse their fees with no deductible due for the consumer. This plan is only available for purchase from an authorized dealer who participates in the Comfort Shield coverage.
Lennox Warranty Pricing
The cost of a Lennox warranty will vary between each expert Lennox dealer and depend on the package chosen. To get a general sense of how much a Lennox warranty costs, the This Old House Reviews Team found some Lennox tier options and related pricing on the Lennox website.
|Basic Plan||$85 per repair hour $65 trip allowance|
|Tier 1||$100 per repair hour $75 trip allowance|
|Tier 2||$125 per repair hour $85 trip allowance|
How to Get a Lennox Warranty Quote
Since basic limited warranties are available with all Lennox appliances, and registration is required when an extended warranty is activated for qualifying equipment, you’ll need to request a quote only if you wish to partake in Comfort Shield. The best way to get an accurate quote is to find an expert Lennox dealer in your area.
How to Make a Lennox Warranty Claim
Another way to get in touch with someone regarding your warranty is by contacting the expert Lennox dealer who sold and installed your unit. Depending on volume, services will be scheduled at their convenience, so delays may occur.
Lennox Warranty Reviews
Lennox Industries, Inc. has been in business for more than 125 years and is accredited with an A+ rating by the Better Business Bureau (BBB). Lennox products are high-quality and long-lasting, but the company has dealt with a few customer complaints. Here are a few Lennox warranty reviews:
“Lennox is an excellent System. We brought two sets of A/C, furnace, and coil systems. It is installed by Arctic Blast Heating & Air Conditioning by Mr.Clay McNabb and his crews. They are very efficient and done a very good job to install these units. We really appreciate Lennox and Arctic Blast Heating & Air Conditioning.” — Joy J. on 7/21/2018
“A month after our 5-year product warranty ended, we had to replace the evaporator coil for about $1,700.” — Amie S.
Though a Lennox warranty may be a good option for people who purchase specific Lennox heating and air conditioning units, the manufacturer’s warranty and the extended limited warranty aren’t as beneficial as home warranty protection plans which cover repairs and replacements and labor costs.
Without a Comfort Shield package in place, consumers are responsible for expensive labor costs when a Lennox appliance fails. While it provides ample protection for covered components, the cost of knowledgeable service from a licensed HVAC technician can be significant.
Instead of only protecting the parts of heating and air conditioning systems, we recommend acquiring service from a home warranty provider like American Home Shield.
While we recommend all of the companies listed above, we believe American Home Shield (AHS) is the best home warranty provider in the industry for its comprehensive coverage and affordable pricing. It offers three plans, provides 24/7 customer service, and has a B rating from the BBB.
With American Home Shield, you can get the coverage you need on your HVAC system, in addition to dozens of other systems and appliances for an affordable monthly or annual fee. Not to mention, AHS has nearly 50 years of experience and covers all states, except Alaska.
Frequently Asked Questions
Our Rating Methodology
The This Old House Reviews Team is committed to providing comprehensive and unbiased reviews to our readers, and we aim to provide transparency in our review standards and research process.
Our research process includes speaking with representatives from more than 40 home warranty providers, requesting quotes, and asking clarifying questions to gain insight into each provider’s benefits and downsides. We also analyze sample contracts from each company to understand specific coverage terms.
To rate companies, we apply the data we have gathered to our review standards. These standards are on a 100-point scoring system, which is detailed below:
- Coverage (35 points): Providers are scored based on breadth and depth of coverage. We focused on key home systems (HVAC, plumbing, and electrical), essential appliances (refrigerator, ovens, and laundry machines), and unique coverage items (such as roof-leak coverage and code violation allowances). Coverage scores are weighted by taking into account coverage caps and other limiting factors, meaning providers with greater range of coverage and higher coverage caps score the highest.
- Value (30 points): A company’s plan value is a reflection of how well it serves the customer in comparison to what the customer pays for the policy. We accounted for monthly costs, service call fees, and cost flexibility (such as customizable service call fees, discounts, and multi-year policies).
- Trustworthiness and Transparency (21 points): Trustworthiness and transparency are a reflection of how well the provider considers the customer’s interests. We scored items such as the length of workmanship guarantees, online availability of a sample contract, policy change flexibility, and ease of cancellation. Additionally, we scored items that reflect industry reputation and customer satisfaction, including analyzing brand reputation across the Better Business Bureau and third-party customer review aggregators.
- Availability and Service (14 points): Quality of customer service is key to customer satisfaction. We dug into each provider’s guaranteed response times, claims processes, service flexibility, emergency availability, and more.
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