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TruGreen Lawn Care Review (2022)

TruGreen is among the most recognizable brands in the lawn care industry, offering a wide variety of plans and a la carte services across the nation.

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Jump to: Pros and Cons | Plans and Services | Pricing | Reviews | Our Conclusion | FAQs

TruGreen is a national lawn care company offering a wide selection of services. This provider can be a great option for consumers seeking a lawn care provider with high-quality equipment, a convenient mobile app, a wide range of plans, and decades of experience.

The This Old House’s Reviews Team has spent more than 100 hours researching top providers to determine the best lawn care services across the nation. We thoroughly researched TruGreen to examine customer service, plan options, reputation within the industry, and even technician training techniques. Based on this research, we named TruGreen as our top provider based on the plans it offers, the training of its technicians, the company’s availability, and more. Keep reading to determine whether TruGreen is the right company for you.


Our Take on TruGreen

Overall, we give TruGreen a score of 97 out of 100. We believe it’s the best lawn care company in the industry. TruGreen offers customers flexibility with five different lawn care programs and is available in 49 states.


Pros and Cons of TruGreen

✔ Natural fertilizer and weed control available
✔ Mobile app and online chat for user-friendly customer service
✔ Offers pest control services for mosquitoes, grubs, and other outdoor insects

✘ Customers complain about inexperienced technicians

✘ Local branches may offer slightly different services than what is listed on the company website


TruGreen Plans and Services

TruGreen offers a wide variety of plans, each tailored to different homeowners’ needs. The company centers on three major annual programs: its TruHealth℠ Lawn Care Plan, TruComplete℠ Lawn Care Plan, and TruSignature℠ Lawn Care Plan. You can find the plan breakdowns below:

Compare Services by Plan Type

Services TruHealth Lawn Care Plan TruComplete Lawn Care Plan TruSignature Lawn Care Plan
Services TruHealth Lawn Care Plan TruComplete Lawn Care Plan TruSignature Lawn Care Plan
Fertilization
Lime soil amendment
Pre-emergent and targeted weed control
Aeration -
Overseeding* -
Tree and shrub services - -

*The TruComplete Lawn Care Plan and TruSignature Lawn Plan only offer overseeding for fescue lawns.

TruGreen also offers a basic annual TruMaintenance℠ Lawn Care Plan, which covers fertilization and pre-emergent and targeted weed killer. Its final annual program, the TruNatural Lawn Care Plan, is a good fit for any homeowner interested in going green. With the TruNatural plan, specialists use natural fertilizer. You can add weed control to your TruNatural plan at no extra cost.

TruGreen also provides some a la carte services:

  • Soil Amendment & Analysis
  • Tick & Flea Control
  • Grub Control & Prevention
  • Mosquito Control & Defense Treatment

All of TruGreen’s services are scientifically backed and performed by TruExpert Certified Specialists. Each specialist must pass the TruExpert Lawn Certification Program, an intensive 10-day course that covers topics like horticulture, agronomics, and safety. At the end of the program, TruGreen pairs each new specialist up with a mentor.

When you start your service, your lawn maintenance specialist will perform a Healthy Lawn Analysis to determine your lawn’s needs. Then, they’ll leave a service summary at your door and offer suggestions and tips for lawn care between TruGreen visits.

Over the course of one year, TruGreen will visit your lawn every four to six weeks on a regular schedule. All services are backed by TruGreen’s Healthy Lawn Guarantee for full-program customers. With that promise, highly trained TruGreen lawn care specialists will return to your lawn as many times as needed between treatments to make sure treatments are effective.


TruGreen Pricing

Like most lawn care companies, TruGreen doesn’t list the cost of its specific services online. Generally, the cost of lawn care services varies based on several factors:

  • The size of your lawn: A larger lawn will require more products and labor, increasing your price.
  • The condition of your lawn when services begin: A well-maintained lawn will require fewer initial treatments, so the overall cost will be less.
  • The area you live in: Services in some parts of the country may be more expensive than in other regions.
  • The services you choose: Some plans cost more than others, and a la carte services will add to the overall cost.

A roughly half-acre lawn in the South would cost:

  • TruComplete Lawn Care Plan, no overseeding: $1,000
  • TruComplete Lawn Care Plan, with overseeding: $1,200
  • TruSignature Lawn Care Plan, no overseeding: $1,300
  • TruSignature Lawn Care Plan, with overseeding: $1,500
  • TruHealth Lawn Care Plan: $730
  • TruMaintenance Lawn Care Plan: $640
  • TruNatural Lawn Care Plan: $1,300

However, TruGreen offers customized quotes both online if you fill out this free form and by phone if you call 1-866-817-2287.


TruGreen State Availability

The lawn care provider has broad national availability, servicing every state except for Alaska.


TruGreen Reviews

As one of the most widely available lawn care providers in the country, TruGreen is among the most high-profile companies in the industry. Its reviews on the Better Business Bureau (BBB) are mostly positive, but the level of service may vary by location.

While there are many satisfied customers, even the best lawn care providers have negative reviews. Here is one sample BBB review:

“I have had a great experience with TruGreen. Everyone from the people who answer the phones to the technicians have been very helpful and polite. When I call with a problem, they are eager to do what needs to be done and respond quickly...My lawn is really looking good and I recommend TruGreen for lawn service.” — Dorothy R.

We have also received feedback from readers who have signed up for TruGreen’s services.

I have found their service to be shamefully lacking, from scheduling, to application and finally from follow through concerning promises made to address my lawn issues...Confirmed appointments have been canceled without notice. Messages left on their answering service can take upwards of two hours before they return the call.”— Michael Z.


What To Expect

To receive a quote from TruGreen, you can either sign up online to receive a call from a representative or call the company directly using the links in this article.

When speaking with a representative, you will be asked for the following details:

  • Your address, in order for the representative to analyze your lawn’s shape and size through online maps
  • Your phone number
  • If any previous treatments have been applied to your lawn
  • Any current issues you’re having with your lawn
  • Any pests that are affecting your lawn’s quality
  • Which plan you are interested in—the representative will walk you through your options if you are unsure what you need
  • If you are interested in preventative care treatments for your lawn, such as a winterizer

Once the representative has received this information, they can give you a price for the package you’d like and explain how often technicians will visit to maintain your lawn. They will also mention applicable promotions or discounts that can be applied to your final price. If you decide to purchase a plan, they will ask for a credit card number to sign up. Be sure to mention that you’re a This Old House reader to receive a discount on your first application.

A quote call will typically take between 6 and 20 minutes and is often shorter for customers who have already chosen a plan.


TruGreen vs. the Competition

Take a look at how TruGreen stacks up to other leading providers below:

Compare Lawn Care Companies

Providers TruGreen Weed Man Lawn Doctor
Providers TruGreen Weed Man Lawn Doctor
Our Overall Score 97 84 83
Lawn Care Programs 5 + a la carte services 1 + a la carte services 2+ a la carte services and continuing services
States Available 49 37 38
Mobile App Yes No Only for New York
Online chat Yes No No
2018 Revenue* $1.37 billion $171.8 million $128.4 million
Number of Employees* 13,504 N/A 1,350
Website Trugreen.com Weedmanusa.com Lawndoctor.com
Phone number 866-817-2287 888-321-9333 844-238-4612

*Lawn & Landscape, Top 100 Issue, 2019


Our Conclusion

TruGreen earned top marks for its wide range of plans and locations, making it a solid option for homeowners almost anywhere in the country. The lawn care provider offers customers a large degree of flexibility and is one of the most experienced nationwide lawn care companies.

We have received feedback from multiple readers indicating varying quality in service depending on the location. However, with TruGreen’s specialist training program, Healthy Lawn Guarantee, and mobile app, the company has shown a commitment to customer service.

If you’d prefer a DIY approach to lawn care, Sunday is a newcomer with user-friendly boxes of lawn treatments shipped straight to your door. This cost-efficient, hands-on option appeals to many new homeowners or those who like to take a more active approach to lawn care.


Local Lawn Care

Many homeowners prefer to work with a local lawn care provider based closer to home. If you’d prefer to find a provider or local branch rather than calling a national company like TruGreen, provide your ZIP code for localized recommendations.

Company information

  • Company name: TruGreen
  • Company type: Private
  • CEO: John Cowles
  • Year founded: 1974
  • Headquarters: 860 Ridge Lake Boulevard, Memphis TN 38120
  • State availability: 49
  • BBB rating: A+

Frequently Asked Questions About TruGreen

What is the average cost of TruGreen plans?

The cost of TruGreen can vary. This depends on factors like where you live, the size of your lawn, and both the types and number of treatments you need. The more inclusive plans cost more than the streamlined ones. With our estimates, on average, the plans for a half-acre lawn range from $640 to $1,300 per year.

What services does TruGreen offer?

TruGreen offers a broad variety of services, either bundled in plans or available as add-ons. Services feature:

  • Lawn care
  • Pest control
  • Fertilization
  • Lime soil amendment
  • Aeration
  • Pre-emergent and targeted weed control
  • Overseeding (in select regions)
  • Tree and shrub services
  • Soil amendment and analysis
  • Tick and flea control
  • Grub control and prevention
  • Mosquito control and defense treatment

Is TruGreen a good lawn service?

This Old House Team believes TruGreen is the best lawn care provider on the market due. TruGreen has comprehensive plans, extensive a la carte options, highly trained specialists, and broad national availability.


Our Methodology

To provide readers with the most objective, accurate, and detailed recommendations, the This Old House Reviews Team continually researches lawn care service companies on the market. We take the following steps to obtain up-to-date information about the industry and each company we review:

  • Analyze more than 100 customer reviews from third-party review sites, such as Yelp, the Better Business Bureau (BBB), and Google Reviews, for each company
  • Secret-shop for lawn care plans and packages to get a sense of cost, offered services, and the overall shopping experience for prospective customers
  • Speak with representatives on the phone to simulate the customer service experience from each provider
  • Update information on a regular basis to ensure the most accurate information when plans or services change with each company

We use the data from our research to build an in-depth rating system that allows us to score lawn care providers on a 100-point scale. Here are the factors in our evaluation and their designated scores:

  • Plan options (30): As one of the most important factors for homeowners shopping for a lawn care service, this one is weighted heavily based on each company’s lawn coverage. Companies that offer more options, such as irrigation, weed control, seeding, and aeration services in addition to a general plan, score higher than others.
  • Trustworthiness (30): Each company’s reputation is another significant factor for homeowners to consider before signing up for a plan. We scored providers based on their BBB score, accreditation, and offered guarantees available with each purchase.
  • Additional Benefits (20): We gave extra points to companies that provide a few additional services and benefits with their offered plans, such as organic treatments, pest control services, and a mobile app for digital communication and plan management.
  • Customer Service (10): In this rating category, we awarded points to customer-focused lawn care service providers who offer weekend availability and easy communication through phones, online chats, and online resources.
  • Availability (10): We also scored companies based on their overall availability, rewarding those that are nationally available over local companies only operating in select cities or ZIP codes.

To share feedback or ask a question about this article, send a note to our Reviews Team at reviews@thisoldhousereviews.com.