Total Appliance and Air Conditioning Repairs, Inc., or Total Appliance Home Warranty, has provided home system and appliance repairs in Florida since 1970. Family-owned and based in Hallandale Beach, the company serves Broward and Miami-Dade counties and surrounding cities. Total Appliance offers flexible coverage with customizable plans that homeowners can tailor to their needs.
The company’s key benefits include unlimited service calls, repairs, and replacements, including parts and labor. Unlike many other home warranty providers, Total Appliance doesn’t charge service call fees, helping homeowners avoid extra costs, especially for those who need multiple visits. Plans start at $500 annually, making it an affordable option for Florida homeowners seeking home systems and appliance protection.
Keep reading to explore Total Appliance’s features, benefits, and how it compares to the best home warranty companies nationwide.
Our Take on Total Appliance Home Warranty
Total Appliance Home Warranty is a solid choice for Florida homeowners seeking customizable coverage. Unlike many providers we’ve reviewed, Total Appliance allows you to tailor plans to your specific needs, with standout features such as unlimited service calls, repairs, and replacements for both parts and labor. The lack of service call fees and plans starting at $500 per year make the company an affordable option for homeowners who need frequent repairs.
However, Total Appliance’s 60-day waiting period for replacements exceeds the 30-day standard of most national providers. Coverage begins after a required home inspection, which may delay protection, and the company serves only limited areas in South Florida.
Based on online customer reviews, many homeowners praise Total Appliance Home Warranty for its prompt, professional service and knowledgeable technicians. However, some customers expressed frustration with long wait times for customer support, delays in receiving replacement parts, and unexpected fees for replacements. Despite its limitations, Total Appliance remains a cost-effective option for homeowners within its service area.
We recommend Total Appliance Home Warranty if you:
- Prefer a local home warranty provider and technicians
- Don’t want to pay for service call fees
- Want to build your coverage plan from scratch
We don’t recommend Total Appliance Home Warranty if you:
- Live outside of Miami-Dade, Broward, and South Palm Beach areas
- Prefer not to have a home inspection to qualify for coverage
- Require a shorter coverage waiting period than 60 days
Total Appliance Home Warranty Coverage
Total Appliance Home Warranty offers customizable home warranty coverage, allowing homeowners to tailor a plan to fit their specific needs—unlike other providers that only offer pre-designed options. We’ll detail the company’s available home warranty coverage options below.
Core Plans
Total Appliance offers coverage for both major systems and appliances but lets homeowners choose exactly what’s included in their plan. According to the company website, plans include unlimited service calls, repairs, and replacements—benefits that most home warranty companies typically set limits around. In addition, plans include parts and labor, meaning homeowners shouldn’t face additional out-of-pocket expenses for covered repairs or replacements.
We conducted secret shopping and found that Total Appliance includes the following list of items with its base coverage:
Appliances
- Automatic ice maker
- Dishwasher
- Garbage disposal (repair only)
- Ice and water dispenser
- Microwave (built-in or countertop)
- Oven (self-clean feature)
- Oven and range
- Refrigerator
Systems
- Central air conditioning (up to 5 tons)
- Thermostat and humidistat
- Water heater tank (parts and labor)
The company also offers extended electrical and plumbing coverage that you can buy for an additional fee. According to the frequently asked questions (FAQs) on the Total Appliance Home Warranty website, this coverage is “usually beyond the repairs” outlined in the company’s standard service contract.
While Total Appliance covers several key home systems and appliances, its coverage falls short compared to other providers offering more extensive plans. The company doesn’t list commonly included items such as garage door openers, freezers, and ceiling and exhaust fans as part of its standard coverage.
Optional Coverage
Total Appliance also provides additional coverage options to further customize your plan. While the company doesn’t label these items as “add-ons,” they seem to fall outside standard plan options. Below is a list of the optional coverage available:
Appliances Coverage
- Front load dryer
- Instant hot water dispenser
- Major kitchen appliance replacement
- Range hood (motor and labor)
- Second refrigerator
- Washing machine (top and front load)
- Washer and dryer combo
- Wine cooler (up to 60 bottles)
Outdoor Items
- Lawn sprinkler motor
Pool and Jacuzzi Coverage
- Jacuzzi (motor only)
- Pool heater
- Pool pump (single-speed motor only)
Systems Coverage
- Air conditioner (AC) replacement
- Preventative HVAC maintenance
- Wall AC unit
Repair Services
- 24-hour service for plumbing and AC
While Total Appliance offers several additional coverage options similar to other home warranty providers, such as pool coverage and secondary home appliances, it lacks some common items, including septic tank coverage and roof-leak protection. If these types of coverage are important to you, consider other providers that offer more comprehensive plans, such as American Home Shield.
The Fine Print
Our team found that Total Appliance doesn’t disclose its full terms and conditions until you receive a sample quote, leaving its exclusions and other policies unclear. However, we did find details on its replacement coverage in the website FAQs section.
If Total Appliance cannot repair an item, the company says it will offer a replacement. However, the company does not replace items within the first 60 days of the contract, even with replacement coverage. This 60-day waiting period can create a limitation compared to other home warranty providers, which typically offer repair and replacement services after a 30-day waiting period. A longer waiting period may leave homeowners unprotected for essential systems and appliances during the initial weeks of their contract, potentially resulting in unexpected out-of-pocket expenses.
Total Appliance Home Warranty Cost
Home warranty costs typically depend on your plan selection, add-on options, and service call fees. However, Total Appliance offers a simplified plan structure based solely on your selected covered items without additional service call fees. We’ll discuss the company’s home warranty pricing and plan details further to help you determine if it’s the right fit for your needs.
Plan Cost
During secret shopping, we found that Total Appliance only provides sample quotes after conducting a home inspection. This is a notable difference compared to other national providers, such as American Home Shield and First American Home Warranty, which do not require inspections for coverage. An inspection requirement can delay the buying process, especially for homeowners who want quicker coverage.
We discovered that plan costs start at approximately $500 per year, or about $42 per month. This is lower than the national average of $55 per month, making Total Appliance an affordable home warranty provider. Additionally, Total Appliance stands out by not charging a service call fee for repairs, a significant benefit compared to the $75–$125 per visit typically charged by other companies. This policy can save homeowners a substantial amount over time, especially for frequent repairs.
Discounts
Total Appliance offers multiple discounts on its “Current Specials and Promos” page to help reduce home warranty costs. For example, we found a promotion for first-time customers offering 10% off new contracts over $500. However, these discounts have expiration dates, so we recommend checking the promo page before signing up to secure the best available deal.
Customer Experience
Total Appliance Home Warranty provides multiple ways to contact its customer support team. Customers can call or text 954-953-6895 or call or email the team at info@totalappliance.net for assistance.
Unlike many home warranty providers that offer a centralized online portal for account management, claims submissions, and contact details, Total Appliance relies on individual online forms to handle payments and claims. While functional, this approach lacks the convenience of a dedicated portal.
The company also provides virtual chat assistance on its website, with designated prompts for free estimates, scheduling, customer support, and requesting contact information. When we tested the chat to request a sample quote, we were asked to provide our full name and contact details. Conveniently, we could choose between email or phone communication, and we opted for email to test the follow-up process. After submitting the form, a Total Appliance representative responded within about three hours.
Filing a Claim
If a malfunction occurs with your covered appliances or systems, you can submit a claim online or call customer service. The company’s office is available Monday through Saturday from 8 a.m.–6 p.m. and offers 24/7 emergency support. Total Appliance also guarantees same-day or next-day service, ensuring customers receive timely weekly assistance.
Similar to other home warranty providers, Total Appliance dispatches repair technicians from its own network of service providers. However, unlike providers that partner with local technicians, Total Appliance’s technicians, electricians, and plumbers are all licensed and bonded in Florida. The company website also specifies that its technicians are “factory-trained to repair all makes and models of air conditioners and appliances.”
This in-house approach can help reduce the risk of subpar repairs or delays that can sometimes occur when working with external, third-party service providers.
Other Top Home Warranty Providers to Consider
If you live outside of Total Appliance Home Warranty’s coverage area or need a more comprehensive system and appliance plan, we recommend one of our top home warranty companies as an alternative. These providers offer more extensive service areas, flexible plans, and clear coverage details, often without requiring a home inspection, which can increase accessibility for a wider range of homeowners. Compare some of our top-rated home warranty companies in the table below.
| Company | Our Rating (Out of 5) | Monthly Plan Cost* | Service Fee Cost | Better Business Bureau (BBB) Rating** |
|---|---|---|---|---|
$36–$100 | $100–$125 | B | ||
$60–$68 | $100 | B | ||
$45–$60 | $70 ($150 for after hours and weekends) | B | ||
$77–$130 | $100–$125 | B | ||
$44–$82 | $75–$125 | B |
*Pricing is based on sample quotes we pulled for a 2,220-square-foot single-family home in Fort Lauderdale, Florida.
**BBB ratings are accurate as of January 2025.
Customer Reviews: Reddit, Trustpilot, and More
To better understand the Total Appliance Home Warranty customer experience, we read through customer reviews on several third-party sites, including the BBB, Google Reviews, and Yelp.
Based on customer reviews, Total Appliance customers praise the company for its prompt servicing and friendly staff. Many homeowners shared that technicians were friendly, arrived on time, and stayed within the estimated repair timeframe. The technicians were knowledgeable and professional, and completed repairs in a timely fashion, often providing detailed explanations of the issues. Several reviewers also noted they had been long-time customers, having been with the company for 10 years or more.
However, there were also reports of poor customer service, with long wait times to reach support over the phone. Many reported being placed in queues with 15 or more customers. Other customers mentioned excessive wait times for replacement parts, with some waiting several weeks to months. Additionally, some homeowners reported paying extra fees for replacement parts despite having coverage in their contracts.
Below are two sample reviews for Total Appliance Home Warranty:
“Total Appliance has been so easy to work with. I manage a luxury high-rise on Palm Beach Island and they have been incredibly flexible with helping me to customize services and procedures to fit what my owners expect. We have used several other companies before finding Total [Appliance} and the service and communication is far superior to what I have found from the previous companies. I would, and have, recommended them highly.” —Amanda T. via Google Reviews, January 2025
“I subscribed on October 28 for one year. They came and fixed my washer machine.
I placed an order to repair my ice maker, and I never heard from them again.
Every time I called, the wait is so long that I have to call again to see if I will be lucky next time. Very slow and poor service. I do not recommend the subscriptions. Once they got the money , they never called you for an update or anything.” —Loreley D. via Google Reviews, January 2024
Is Total Appliance Home Warranty Worth It?
Total Appliance Home Warranty is a good option for Florida homeowners who prioritize flexibility and cost savings. Its customizable plans allow homeowners to get the exact coverage they need without overpaying, and the added optional features help target specific coverage needs. However, it may not benefit those seeking comprehensive protection or unique add-ons. The company is better suited for those who are comfortable with a home inspection and can wait for coverage to begin after the 60-day waiting period.
In addition, Total Appliance operates in a limited service area, and if you live outside of it, we recommend considering other Florida home warranty providers for your home.
FAQs About Total Appliance Home Warranty
What days are Total Appliance Home Warranty open?
Total Appliance Home Warranty is open Monday through Friday from 8 a.m.–6:00 p.m., and on weekends from 8 a.m.–5 p.m. The company offers 24/7 service for emergencies.
Where is Total Appliance Home Warranty located?
Total Appliance Home Warranty is located at 1015 SW 10 Avenue in Hallandale, Florida.
Does Total Appliance offer a sample contact on its website?
No, Total Appliance does not provide a sample contract on its website. To access contract terms and receive a quote, homeowners must first complete a home inspection with the company.
How We Evaluated Home Warranty Providers
We evaluate each home warranty company using a detailed methodology, derived from a research process that addresses the needs of homeowners. This process includes speaking with customer support teams, quote requests, contract analysis, and website reviews. Our evaluation process includes firsthand experience with 11 home warranty providers, where we signed up for their services and tested online quote tools to understand the customer experience better.
Providers are evaluated based on six key categories, culminating in a final score of 100 points, which is then converted into a 5-star rating for an objective comparison.
