Simonton Windows Review (2024)
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Simonton Windows & Doors has a long-standing history in the windows industry. The company has been in business since 1946 and is well-known for its energy-efficient window options. We recently researched what Simonton Windows offers as part of our analysis of the best window brands in the country. We looked at warranty coverage, price, customer reviews, and more. See how we rated the window provider below.
Our Take on Simonton Windows
We like how Simonton has decades of experience as a window replacement company and a certified team of installers. We also like that it’s an ENERGY STAR partner and holds an American Architectural Manufacturers Association (AAMA) Gold Label certification. This is one of the toughest certifications to obtain in the windows industry. It signifies that the company’s products have undergone rigorous testing for durability, energy efficiency, and weather resistance.
Simonton was also named Highest in Overall Quality by Builder Magazine in 2020. We also like the convenience factor of purchasing Simonton windows. You can do so nationwide through a trusted contractor, distributor location, or retailers such as The Home Depot.
However, what we don’t like about Simonton is its low Better Business Bureau (BBB) rating, lack of accreditation, and amount of poor customer reviews. We’ll delve more into that later in the article.
Simonton Windows Pros and Cons
We gathered pros and cons based on what customers say online and what competitors offer.
Customer Reviews
We looked at what customers say about Simonton Windows on popular review sites such as the BBB and Google Reviews. We’re surprised that customer reviews are largely negative despite many of the positives we read. The company isn’t BBB-accredited and holds an F rating*.
We did find some positive reviews, but most point to poor product performance, issues with responsiveness, and failure to make repairs covered under the warranty.
Here’s a mix of what we found:
“I had replacement windows installed several years ago. One developed a stress crack. The installer and the wholesaler both told me they were out of warranty. I finally got a phone number for Simonton. They had my order number (still under warranty), shipped me a replacement sash at no charge. It took me 5 min to replace. The employee on the phone was extremely nice and helpful.” —Marian H., September 2021, on Google Reviews
“Since January 31st of this year I have been waiting to hear back about a warranty claim on a leaking window. No movement so far. After calling multiple times I finally got the case to move forward. Turns out, it will still take months before anything gets fixed, or even happens.” —Stef P., March 22, 2023, on BBB
“The seal broke in one of the windows in my three-year-old home. I filed a claim and was told to expect to hear from a representative in thirty days. Thirty days later I received another email asking me to be patient. I called customer service and was told to expect to be contacted within two weeks. Four weeks have passed and I’ve yet to be contacted. I’ve never experienced such poor customer service in the past. Very disappointing.” —Mitchell W., December 4, 2022, on BBB
“Very clean lines. Windows seem a lot better quality then the competitors product.” —Ryan S., June 2023, on Google Reviews
*BBB rating accurate as of September 2023
What Services Does Simonton Windows Offer?
Simonton offers free consultations with its design and project management experts and window installation by its certified team. The company sells 10 window styles, 13 replacement window product lines, and four new construction window lines for builders.
Windows Selection
Types of windows you can get with Simonton include:
Vinyl replacement window lines include:
This is a traditional line focused on energy efficiency and long-lasting durability.
This series includes a wide range of styles, exclusive features, and advanced energy efficiency.
These windows feature a narrow frame design to increase natural light intake.
This line is also designed to let in more light and allows for customizations, such as exterior color and triple-pane glass.
The 6500 series is a premier line made for ultimate energy performance and is easily customizable.
This line provides the traditional appearance of wood windows while being low-maintenance and energy-efficient.
The Asure line features narrow frame designs and a modern touch.
These are more cost-effective windows made to help lower your heating and cooling costs.
This series’s slim vinyl frame window design allows for more light without sacrificing energy efficiency.
This line offers the elegance of classic wood windows to complement architectural styles and has advanced glass options and various design customizations.
These vinyl windows look like wood, offering ultimate durability and energy efficiency on top of the classic wood look and many customization options.
This line includes weather-resistant styles and long-lasting durability.
These are hurricane-rated windows that can withstand high winds.
Door Selection
Simonton also manufactures and installs sliding and multi-slide patio doors. Product lines include:
- Contemporary sliding door series
- French sliding door series
- Inovo sliding door series
- MaxView multi-slide vinyl door series
- Narrow-frame sliding door series
- StormBreaker Plus sliding door series
State Availability
You can purchase Simonton Windows nationwide by hiring a licensed window contractor or visiting your local Home Depot. Simonton has an exclusive contract only to sell its products at Home Depot, so you won’t find them at Lowe’s or other home improvement stores. Also, two lines, the VantagePointe 6000 and VantagePoint 6500 are only sold at Home Depot.
What Warranty Options Does Simonton Offer?
Simonton’s warranties vary by product line. Most come with a double-lifetime warranty, which extends to the product buyer and the subsequent homeowner if the house is old. Previous owners need to submit an online form transferring the warranty coverage. You can download each line’s warranty on the company’s website, but here is some important fine print we noticed browsing through different warranties:
- Some warranties only cover certain parts or materials on the window.
- Installation, meaning labor and workmanship, typically isn’t covered.
- Glass breakage is only covered if the glass is double-strength.
We recommend carefully reading the warranty for the window style you’re interested in before purchasing.
How Much Do Simonton Windows Cost?
Simonton doesn’t list its window prices on its website. Most window companies don’t, so this isn’t a unique drawback. We looked at customer and online window reviews and spoke to a Home Depot associate to estimate that most of the brand’s windows fall between $200 and $1,200.* According to Simonton’s rating scale, the ClearValue series is the most affordable, and the Premium and Pro series are more expensive and architectural.
*Figures averaged from customer reviews, Home Depot, and Fixr.
Scheduling
You can start your project by scheduling a consultation to review your needs. Simonton makes this easy on its website by offering a map of distributors, retail stores, and contractors who install Simonton products. All you have to provide is your ZIP code to get started.
Compare Simonton Windows to Other Top Window Brands
See how Simonton compares to other leading window brands on cost, warranty coverage, and more.
| Brand | Our Take | Score (Out of 5) | Avg. Cost Range | Warranties |
|---|---|---|---|---|
|
Andersen |
Most Years of Experience |
4.1 |
$680–$2,700 |
Limited, transferable warranty (parts, labor) |
|
Castle |
Best Warranty |
4.3 |
$300–$500 |
Lifetime warranty (parts, labor) |
|
Champion |
Best Financing |
4.2 |
$500–$800 |
Limited lifetime warranty (parts, labor) |
|
Power Home |
Most Customizable |
4.3 |
$500–$800 |
Lifetime labor warranty, product warranty varies by manufacturer |
|
Simonton Windows |
Best Ongoing Maintenance |
3.7 |
$200–$1,200 |
Lifetime warranty for some product components |
Our Conclusion
Simonton has several pluses, including its ENERGY STAR certification and AAMA Gold Label status. The company has remained in the window business for nearly 80 years, so it must be doing something right. We like that warranties are transferable, that it has a certified team of installers, and that you can see and purchase the windows straight from Home Depot.
We’re concerned about the provider’s low BBB score and high volume of negative customer reviews. We recommend reading customer reviews of the specific window type you want on retailer sites such as Home Depot. This will provide product-based insight. The BBB, Google Reviews, and Trustpilot can give you a better look at the company’s ongoing customer service.
If Simonton isn’t the right window company for you, we recommend looking into Renewal By Andersen, Champion Windows, and Power Home Remodeling.
FAQ About Simonton Windows
Are Simonton Windows any good?
Many homeowners buy Simonton’s products and consider them good windows. However, there is a high volume of customer reviews online that point to broken components and difficulty getting warranty coverage honored.
What are the complaints about Simonton’s Windows?
Many customers on the BBB and Google Reviews complain of window components breaking and having trouble getting the company to repair issues promptly and according to warranty coverage.
What company owns Simonton windows?
Ply Gem Holdings purchased Simonton Windows & Doors from Fortune Brands in 2014.
Who makes the best home windows?
Our review of window companies lists Renewal by Andersen, Champion Windows, and Power Home Remodeling as top picks. All are known for energy-efficient windows, helpful customer service, and high BBB ratings.
Our Rating Methodology
We back up our window ratings and recommendations with a detailed rating methodology to objectively score each provider. We conduct research by speaking with company representatives, browsing product selections, analyzing window line specifications, and conducting focus groups and consumer surveys. We then score each provider against our review standards for window variety, value, trustworthiness and transparency, window features, and customer service to arrive at a final score on a 5-point rating scale.
To share feedback or ask a question about this article, send a note to our Reviews Team at reviews@thisoldhousereviews.com.
