Interstate Moving and Relocation Group, Inc. (IMRG) is a nationwide moving broker that matches customers with local movers using an impressive network of independent providers. As a brokerage, IMRG does not provide moving services directly. However, the company is a great option for those who need help finding a reputable moving company that can meet their needs within their budget.
The This Old House Reviews Team evaluated the best moving companies in the United States. Here, we take a closer look at IMRG to help you learn more about the company’s offerings, cost, and customer service.
Our Take on Interstate Moving & Relocation Group
Based in Boca Raton, Florida, Interstate Moving and Relocation Group has 25 years of experience brokering residential and corporate relocations through its network of prescreened, licensed, and insured moving companies.
While IMRG can accommodate a variety of full- and partial-service requests, the company stands out for its expertise in military moves. If you are active-duty military, IMRG will connect you to a company with Armed Forces approval, helping to ensure your Permanent Change of Station—or PCS—is as stress-free as possible.
Pros and Cons of Interstate Moving & Relocation Group
✔ Includes reviews of moving companies on its website
✔ Offers military discounts
✔ Will match competitor prices
✘ Charges 4% of your total cost if you cancel your move
✘ Does not offer weekend customer support
Interstate Moving & Relocation Group State Availability
Interstate Moving and Relocation Group coordinates long-distance, cross-country, and interstate moves in all 50 states. IMRG does not handle local moves that involve relocating to a location that is fewer than 50 miles one-way.
Interstate Moving & Relocation Group Services
Through its relationships with reputable professional movers throughout the country, IMRG can provide traditional full-service moving options and a variety of specialty add-ons, such as auto transport. However, if a storage unit is among your necessary moving services, IMRG might not be a good fit since the company does not offer long- or short-term storage options.
All providers in IMRG’s network are recognized by the Federal Motor Carrier Safety Administration (FMCSA) as licensed and insured interstate moving companies. You can verify any mover IMRG recommends through the FMCSA online database.
We’ve highlighted IMRG’s key offerings in further detail below.
Interstate Moving and Relocation Group can connect you to a long-distance moving company that provides full-service packing and unpacking of all your household items. IMRG can also accommodate partial-service requests, such as fragile-only packing. If you aren’t sure whether packing services are in your moving budget, IMRG will provide you with cost estimates to help you decide whether full-service, partial-service, or DIY packing is the best fit for you.
Disassembly and Reassembly
Movers within IMRG’s network can take apart tables, bed frames, and other furniture and will wrap and load them carefully in the moving truck to help prevent damage during transit. At your new home, crews can reassemble your furniture for you. If you are a fitness enthusiast or musician, IMRG can recommend movers skilled in disassembling items such as treadmills and pianos.
IMRG aims to provide PCS relocations that are up to the military’s standards of efficiency and professionalism. Since IMRG transports military equipment, the company is well-versed in Armed Forces regulations and expectations.
If you are planning a PCS move for yourself or your significant other, IMRG will only match you with third-party agents in its network that already have General Services Administration approval. This means there should not be any roadblocks to receiving your Personally Procured Move (PPM) reimbursement.
Cross-country moves often raise the issue of how to get your car, truck, van, or SUV from point A to point B. If you’re relocating from eastern North Carolina to the west coast of California, for example, your options are to drive, sell your car, or have it transported. IMRG works with professional movers that can provide vehicle carriers—the semi trucks you have likely seen on the highway that hold multiple vehicles.
Although a third-party mover will handle auto shipping, IMRG oversees the process. IMRG explains the pickup, shipping, and delivery process in detail and works directly with the selected moving provider to ensure your car arrives at your new home safely and on time.
If you are an outdoor recreation enthusiast, it may be helpful to know that most movers that provide auto shipping can also transport boats, motorcycles, dirt bikes, and RVs.
Contents Coverage Plans
As required by federal law, all interstate moving companies must provide basic liability coverage for free. However, that coverage is limited, so most professional movers will offer more comprehensive coverage plans at an additional cost. Basic liability coverage typically pays out reimbursements for damages at 60 cents per pound per item. This means you won’t get much for damaged, lost, or broken high-value lightweight items. For example, a 30-pound flat-screen TV worth $580 would be covered for only $18.
In addition to basic liability coverage, IMRG offers all-risk and total-loss insurance. Both types of coverage provide reimbursement based on estimated value, not weight, ensuring you will receive a higher payout should you have to file a claim. The major distinction between the two is that all-risk covers individual items, whereas total-loss will only apply if your entire moving shipment is damaged or destroyed.
If you need to relocate an office or company, IMRG offers basic and full-service corporate relocations that include custom packing of computers, fax machines, and other expensive office equipment. You can also request assistance from one of IMRG’s relocation analysts to determine the right plan for your needs and budget.
Interstate Moving & Relocation Group Cost
Your moving costs with IMRG will depend on several key factors, including your moving date and the distance of your relocation. IMRG will also consider the size of your moving shipment, measured in total weight.
You can get a moving quote through IMRG’s website, but you must complete a lengthy checklist of the number and type of household items and furniture you need to move and any specialty services you require.
While the form may be time-consuming on the front end, it will potentially save you time and money, because IMRG will use the information to connect you with a company that can provide you with the right moving experience. The form allows IMRG to give you a detailed ballpark estimate online, so you won’t have to worry about waiting for follow-up calls or completing a home assessment before finding pricing for your move.
IMRG may charge a deposit, depending on which company within its network it selects for you. The company also often provides a military discount, depending on the company handling your move. You can pay for your move through IMRG using credit cards and checks.
Interstate Moving & Relocation Group Booking Process
After submitting the online inventory of your household items and necessary services directly through IMRG’s website, the company will email you a free quote, along with the name of the recommended professional mover with which IMRG has matched you. The email will also include a contract for services.
If you are satisfied with the pricing and company, you can digitally sign the contract and book your moving date directly through email. You can contact IMRG if you have any questions or concerns about your estimate. Be sure to ask about any discounts or special offers during your call if you feel your moving quote is higher than anticipated or outside of your price range.
Interstate Moving & Relocation Group Reviews
We analyzed hundreds of online reviews and found that customers pleased with their IMRG experience frequently noted the company’s quick response time and efficient moving process. Customers who were not so pleased often noted that the company did not deliver on all promises made during the booking process.
Below are several examples of customer feedback. The first two were posted on Better Business Bureau (BBB), and the third is from Google Reviews.
“This was a great choice for our small move. Every single person I worked with was friendly and fast. The movers got us a quote within 30 minutes after my initial inquiry and revised it quickly any time we made changes [to our package]. We are highly thankful to the whole moving team.” —Ashley L.
“They worked swiftly, were diligent, moved our heavy furniture, and had positive attitudes. I’d recommend them to everyone. They were a pleasure to work with.” —Chris S.
“We specifically and repeatedly told them what date the movers had to be at the drop-off location and were repeatedly told, ‘no problem.’ Since my daughter was moving to another state, she had to notify the [new apartment] building what day the truck would arrive… Five of us flew to New York to help with unpacking. The day the truck was supposed to arrive with her stuff, we… were told that the truck left our state that morning and would not arrive until the following week. We had to supply her with items to get by for the week and flew back home as scheduled. She was left without help to unpack and put together her furniture. I was told that if I wanted it there on a certain day, I needed to pay extra. No compensation for our expenses or time was offered.” —Sandy Sawyer
Interstate Moving & Relocation Group vs. Other Moving Companies
|Superlative||Star Rating||BBB Rating||Link|
|International Van Lines||Best Full-Service Mover||B||Get Quote|
|American Van Lines||Most Experienced Mover||B-||Get Quote|
|Interstate Moving & Relocation Group||Most Efficient||B||Get Quote|
|Safeway Moving Inc.||Most Customer-Oriented||A+||Get Quote|
|Moving APT||Best Customer Service||B||Get Quote|
|JK Moving Services||Most Customizable||A+||Get Quote|
|North American Van Lines||Best for Claims||A+||Get Quote|
|Allied Van Lines||Best for Vehicle Relocation||A+||Get Quote|
|International Van Lines|
|Superlative||Best Full-Service Mover|
|American Van Lines|
|Superlative||Most Experienced Mover|
|Interstate Moving & Relocation Group|
|Safeway Moving Inc.|
|Superlative||Best Customer Service|
|JK Moving Services|
|North American Van Lines|
|Superlative||Best for Claims|
|Allied Van Lines|
|Superlative||Best for Vehicle Relocation|
Interstate Moving & Relocation Group vs. Moving APT
Like IMRG, Moving APT is strictly a moving broker and therefore does not directly provide any moving services. Moving APT has one of the largest networks of third-party professional movers—more than 2,500—and offers full- and partial-service relocation packages.
Interstate Moving & Relocation Group vs. Move Matcher
Move Matcher is similar to a moving broker in that it connects you to companies in your area that can provide you with the relocation services you need. After entering details about your move into the online form, you will receive a list of companies, their Move Matcher ratings, and pricing information. The company does not coordinate your move like IMRG, however, and therefore you will have to contact your chosen company to book your moving date. This also means that, unlike IMRG, Move Matcher does not oversee your moving experience from start to finish.
Interstate Moving and Relocation Group is a great option for those needing professional moving services but unsure of where to start or which company to select. The company thoroughly vets all third-party agents in its network, so you won’t have to worry whether your mover is fully licensed and insured.
IMRG is a particularly good fit for military individuals or families since the company has experience in coordinating military relocations. If you are planning a PCS, IMRG will only match you with companies that have GSA clearance to complete military moves.
It’s important to note that since IMRG only coordinates your move, your actual moving experience may vary depending on your location and the company selected. We recommend getting quotes from at least two other additional moving carriers or brokers so you can better compare pricing and services before making a final decision.
FAQs About Interstate Moving & Relocation Group
Our Rating Methodology
The This Old House Reviews Team backs up our moving company ratings and recommendations with a detailed rating methodology to objectively score each company. We conduct research by reading through the company websites, analyzing customer reviews, conducting consumer surveys, requesting quotes, and speaking with customer representatives. We then score each moving company against our review standards for services, contents coverage, scheduling, trailer and container options, additional benefits, and reputation to arrive at a final score out of 100.
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