SIRVA was founded in 1997 and has a global presence, with moving operations in more than 1,400 cities across more than 170 countries. It’s one of our favorite national moving companies.
The moving company has its own van lines, including Allied Van Lines and North American Van Lines. We’ve reviewed Allied Van Lines and North American Van Lines as well. In addition to offering an array of moving services, SIRVA offers specific relocation services.
We have created this in-depth SIRVA review to help you determine if it’s the best moving company for you. We’ve evaluated service offerings, availability, customer service, and more. You can reach out to SIRVA’s customer service team for a free quote on your move.
Our Take on SIRVA
SIRVA has the resources of an international company, as well as several company-owned van lines to keep every step of the move in-house. That could suggest a high level of standardized care.
SIRVA provides traditional moving services with its company-owned vans and experts as well as DIY moving services with specialty pods called SMARTBOX.
Pros & Cons of SIRVA
Compare the advantages and disadvantages of SIRVA relocation services:
Pros
- Professional or DIY SMARTBOX option
- Packing material removal done by the movers
- Worldwide network of services
Cons
- Website lacks service details
- Only available in nine cities in the U.S.
SIRVA Relocation Services
SIRVA offers a variety of moving and relocation services, both for personal customers and for businesses. The company offers services if you are looking for local movers, international movers, long-distance movers, and interstate movers.
SIRVA’s end-to-end management is integrated in the delivery service and uses its own van lines to move household goods.
SMARTBOX is a container that customers load at their own pace that gets moved to a temperature-controlled storage unit or is immediately delivered.
SIRVA provides moving services for special items like pets, boats, cars, pools, and large appliances.
If you choose Household Goods Moving, the following will be covered:
- Packing and loading
- Delivery and unpacking
- Cross-checking with inventory list
- Fragile items unpacked on flat surfaces
- Removal of packing materials and debris
Availability
SIRVA has an international presence but currently only serves nine cities in the U.S.:
- Charlotte
- Chicago
- Cleveland
- Fayetteville (AR)
- Fort Wayne
- Minneapolis
- New York
- Richmond
- St. Louis
SIRVA Relocation Cost
It’s always critical to consider cost when hiring a moving company. However, there is no standard amount that SIRVA charges.
Instead, the quote for each customer is determined by several factors, including:
- The total distance you’re moving
- The amount and size of items
- Insurance coverage
- Whether you purchase additional services
You can reach out to the SIRVA customer service team to receive your customized quote.
It’s also a good idea to get quotes from other companies so you can compare costs.
Homeowner Insights
- Our 2025 survey found that popular add-on services like packing (purchased by 34% of movers), packing supplies (30%), and unpacking (21%) can significantly increase your final bill.
SIRVA Relocation Reviews
SIRVA has multiple pages with the Better Business Bureau (BBB), with each devoted to a specific branch location. The headquarters page is accredited by the BBB and holds an A+ rating from the organization. All of the reviews on this page are negative, which is common for a company in the moving industry given that dissatisfied customers are quicker to post feedback on the BBB than happy customers.
Here is a sample of SIRVA reviews:
Courtney via BBB said:
“Allied Van Lines [owned by SIRVA] has been a nightmare to deal with. They do not know how to schedule moves properly to ensure a customer’s belongings show up on the same day. If the shipment does need to be split up, it could be weeks until it’s actually delivered with no refund or compensation to the customer. The customer service (including Senior Management) is like dealing with a brick wall. Before you consider this company, do some additional research and hope that your shipment doesn’t get delayed. You will quickly regret your decision on this company while they take your money and refuse to compensate. This company deserves zero stars but I cannot submit this review with at least one star.”
Andrea P. via BBB said:
“I recently contracted with Allied Van Lines [owned by SIRVA] to move from Florida to Vermont. I was given a delivery window of June 16-22, and here I sit on the 25th with no belongings. The driver did not get the items to Vermont until the 23 or 24, and now the local delivery group states that they cannot fit the delivery into their schedule until July 3rd. Absolutely unacceptable and the paltry $50/day for failure to deliver on time does not cover anywhere near the cost of food and laundry service for a family that cannot cook anything or use the washer and dryer that they paid to move. We are eating out for most meals, and have to go to the laundromat every few days because we don’t have enough clothes to get through that window of time. Not to mention that we have no beds and nothing to sit on. The astonishing lack of customer service is bar none the worst I’ve ever received from any company in any capacity.”
It’s also worth noting that negative reviews don’t always tell the full story. In the This Old House 2025 Moving Survey, 85% of respondents who hired professional movers reported being satisfied or very satisfied with their experience overall. However, among the subset who had complaints, “Other” open-ended responses described issues such as lost or stolen items, unexpected extra charges, delays, movers failing to complete the job, and belongings being left behind — problems that echo the frustrations seen in SIRVA’s BBB reviews.
Homeowner Insights
- In the This Old House Q1 2025 Moving Survey, the most common reasons homeowners said they wouldn’t hire their movers again were damaged furniture or other goods (62%), poor customer service or communication (53%), and being overcharged (39%).
SIRVA Relocation Alternatives
We suggest that you compare quotes from multiple top moving companies to help you find the best fit for your budget.
| Company | Star Rating | BBB Rating | Deposit Required |
|---|---|---|---|
A+ | Up to 25% | ||
A- | 10%–50% | ||
A+ | 20%–30% | ||
B | Up to 33% | ||
B+ | Varies | ||
A+ | $250 | ||
A+ | None | ||
A+ | None | ||
A+ | None | ||
A+ | None |
Our Conclusion
If SIRVA does not have an office near you, we recommend going with a company that has a nationwide presence.
International Van Lines has locations in all 50 states and assists with moves both within the U.S. and internationally.
Check out our article on the highest-rated moving companies to find other moving companies that may suit your needs. If you are moving long-distance, check out our article on the best companies for long-distance moves.
Homeowner Insights
- According to the This Old House 2025 Moving Survey of 1,000 recent movers, the most common total moving costs fell between $1,000 and $5,000, with $2,000 being the most frequently reported amount. However, full-service packages and long-distance moves pushed some respondents’ totals well above $10,000—underscoring why it’s so important to understand what’s driving your specific quote.
Frequently Asked Questions
Is SIRVA a good company?
Yes, SIRVA Relocation is a good company, offering an array of moving services and holding an A+ rating from the BBB.
Does SIRVA own North American Van Lines?
SIRVA is the parent company of North American Van Lines, which has been in operation for over 85 years.
Will SIRVA move my pet?
SIRVA offers Specialty Moving services that include transporting special items, including some types of pets.
Does SIRVA have insurance?
You can purchase moving insurance through SIRVA.
Homeowner Insights: According to the This Old House 2025 Moving Survey of 1,000 recent movers, only 33% of respondents purchased extra valuation coverage or full-value protection for their belongings. If you’re moving with SIRVA or any full-service mover, it’s worth understanding what’s included—and what isn’t—before relocation day.
Our Rating Methodology
We back up our moving company ratings and recommendations with a detailed rating methodology to objectively score each company. We conduct research by reading through the company websites, analyzing customer reviews, conducting consumer surveys, requesting quotes, and speaking with customer representatives. We then score each moving company against our review standards for services, contents coverage, scheduling, trailer and container options, additional benefits, and reputation to arrive at a final score out of 100.
Our survey data reveals that nearly 89% of respondents reported their final moving cost aligned with their original quoted rate, while only about 44% said their mover offered a binding estimate. These findings help us assess how transparent and reliable each company’s pricing practices are — a key factor in our scoring.
