Aire Serv Reviews and Services

Aire Serv is a trusted provider of heating, ventilation, and air conditioning (HVAC) services, serving residential and commercial customers across the United States and Canada. Founded in 1992, the company offers comprehensive HVAC solutions, including routine maintenance, system repairs, and 24/7 emergency services. Aire Serv operates in 40 states and services all major air conditioning brands and heating systems.

When selecting an HVAC service provider, reliability and reputation are key considerations. This guide provides an in-depth look at Aire Serv’s offerings, customer reviews, service guarantees, and more to help you make an informed decision.

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Aire Serv Pros and Cons

Aire Serv franchises perform service and repairs on the top air conditioner brands and types of heaters. One major attraction is its 24/7 emergency service. Here is a list of Aire Serv pros and cons:

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Aire Serv Coverage

Aire Serv provides five core services: heating, cooling, indoor air quality, commercial services, and other services. Here’s a list of the specific services included in each of the company’s verticals:

• Heating: Furnace maintenance, furnace repair, furnace replacement, heater maintenance, heater repair, heater replacement, heat pumps, boilers, and radiator heating systems
• Cooling: Air conditioner maintenance, air conditioner repair, air conditioner replacement, ductless split AC systems, and air conditioner installation
• Indoor air quality (IAQ): IAQ improvement, IAQ testing, and air purifier systems
• Commercial: Commercial fans, commercial refrigeration, commercial AC maintenance, commercial AC repair, commercial AC replacement, commercial furnace maintenance, commercial furnace repair, and commercial furnace replacement
• Other services: Geothermal heating and cooling, emergency HVAC services, air duct cleaning, ductwork installation, water heater services, water heater replacement, water heater repair, water heater installation, sump pump services, whole-house water systems, thermostat replacement, carbon monoxide and smoke detectors, humidifiers, dehumidifiers, thermostat installation, air purification, attic exhaust fan installation, and whole-house fans

Advantage Plan

Aire Serv’s Advantage Plan is a scheduled maintenance and benefits program that includes the following:

• Scheduled maintenance and performance tune-up
• Discounted pricing
• Preferred customer status and priority service/scheduling

Aire Serv provides contact information for new customers on its website.

Guarantees

Aire Serv provides six different guarantees to customers, which are listed below. The first three guarantees apply to the company’s heating and cooling components, while the money-back guarantee applies only to the air quality products installed:

• Performance guarantee: If a homeowner’s system doesn’t heat or cool the home to the company’s designed temperatures, the company will correct the issue at no charge to the homeowner.
• Satisfaction guarantee: Homeowners who purchase a system through Aire Serv and aren’t satisfied at any time during the first 12 months of usage can get it repaired or replaced for free with a system of equal value.
• No lemon guarantee: If a homeowner’s compressor or heat exchanger fails, Aire Serv will install a new indoor or outdoor unit at no cost to the homeowner.
• Money-back guarantee: If a homeowner isn’t satisfied with the quality of air in their home, Aire Serv will remove the air filtration system and refund that part of the homeowner’s investment.
• System assurance guarantee: Aire Serv’s full-coverage guarantee covers every component of the HVAC installation.
• No quibble guarantee: If anything is found to be missing with the proper operation of a system, Aire Serv will fix it at no cost to the homeowner.

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How Much Does Aire Serv Charge?

The cost of Aire Serv services depends on the specific action needed by a homeowner. The company offers upfront pricing and charges by the job, not by the hour. To get a quote and set up an appointment with Aire Serv, visit the company’s website.

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Customer Service

Aire Serv provides 24/7 customer service. Additionally, Aire Serv takes it a step further by enforcing basic preventative safety measures that follow the guidelines set forth by the CDC and other health agencies, including keeping the recommended six feet from people, cleaning frequently touched surfaces, and staying home when sick.

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Aire Serv Reviews

We found that Aire Serv reviews from customers are, on average, very positive. As seen in the table below, the company earned excellent reviews from customers in Chesapeake, Virginia.

Here’s a sampling of Aire Serv reviews:

“[My technicians] were polite, worked hard, and did a great job even though our attic space was small and miserably hot to work in. They’re a great team and we appreciate their work.” —Lee Shockley via Facebook

“Aire Serv was incredibly polite and professional while consulting with me over the phone. [My] maintenance [professional] was courteous, professional, and very thorough. He explained everything that needed [to be] done and was very responsive to any questions that I had.” —Jenny Rinder via Facebook

“Aire Serv [helped] me and my family on their busy schedule during the Christmas holiday so that we could have much-needed heat. Dusty spent time explaining the issues and fixed them in a timely manner. Thanks again!” —Christopher Hickey via Google

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Our Conclusion

Aire Serv advertises multiple customer guarantees, upfront pricing, and 24/7 availability. Some customer reviews on third-party websites also mention communication issues and poor service from local franchises. Before scheduling an appointment for your HVAC system, we recommend getting quotes from a few providers and reading online reviews for the Aire Serv location closest to your home since the quality of service may depend on local management.

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Aire Serv Overview

• Company name: Aire Serv Heating & Air Conditioning
• CEO: Steve Crocker
• Years in business: 28
• Headquarters: 328 Derby Avenue, Derby, CT 06418
• Phone: 855-679-0011
• Website: https://www.aireserv.com/

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FAQs About Aire Serv

Does Aire Serv work on holidays?

At participating locations, Aire Serv offers 24-hour emergency services on holidays, with no overtime charge.

Can Aire Serv come visit me after working hours?

Yes, Aire Serv employees serve customers after business hours and don’t include an overtime charge at participating locations.

How soon can someone visit my home?

Aire Serv schedules its calls on a first-come, first-serve basis and will send a technician to your home as soon as possible.

How much does Aire Serv charge for a service call?

Aire Serv charges by the job, not by the hour. The fee for an initial visit may be waived in some locations if the homeowner chooses to have Aire Serv perform a full repair.

Our Rating Methodology

The This Old House Team is committed to providing comprehensive and unbiased reviews to our readers. This means earning your trust through transparent reviews and data to support our ratings and recommendations. Our rating system for HVAC providers is on a 100-point system based on seven factors:

• System cost (20 points): We determine each brand’s average price range for a full-size AC or furnace. Most units cost between $3,100 and $8,500. The lower the average price range, the more points a company receives. 
• Efficiency rating (20 points): We consider the company’s best available energy efficiency ratings, namely its highest Seasonal Energy Efficiency Ratio (SEER) and Annual Fuel Utilization Efficiency (AFUE) ratings. The higher the rating, the higher the score.
• Sound rating (10 points): We analyze a company’s lowest possible sound rating in decibels. Companies with lower sound ratings are rated higher.
• Warranty options (10 points): We award the most points to companies with warranties above the average five- or 10-year warranties. We deduct points from companies with warranties that cover three or fewer parts.
• Energy Star certification (10 points): We award more points to companies with Energy Star-certified products.
• Reputation (10 points): We review how each company is scored on the Business Better Bureau (BBB). We deduct points for any alerts or pending lawsuits.
• Customer service and resources (20 points): We consider each company’s available customer support and resources. This includes whether the company offers a user-friendly product search tool, FAQ section, pricing guides, online manuals, and a mobile app. 

Total scores are divided by 20 for a final 5-point rating scale.