HomeCraft is accredited by the Better Business Bureau (BBB) and holds a B rating from the organization*. Many customers praise the company for its high-quality products, but others had a less favorable outlook on the brand. The most common complaints mention aggressive and misleading sales tactics, difficulty reaching the company after installation, and scheduling issues. Here’s a look at some HomeCraft gutter guard reviews left by BBB customers:
Jordan H. via the BBB said:
“This company being family owned definitely started off on the right foot. Having a company that is customer service oriented and takes care of the military is where they first earned my business. Next, it has to be the product they offer. The diamond raised screen was not only the design that made sense, but the young man insisted on showing me with my own eyes rather than myself watching a video like prior companies. We can all edit videos, we cannot edit our eyes. Thank you HomeCraft for solving my gutter needs.”
Lee G via the BBB said:
“Great Quality products and services and very knowledgeable reps. Would highly recommend this company for gutters and protection!”
While many of the reviews are positive, some customers had difficulty with the company’s customer service team.
George K. via the BBB said:
“We contracted with HomeCraft to install gutter protection. They installed them and were paid. I called them to report there were leaks in my gutters. They said I would be contacted to set up a date to repair leaks. That was over two weeks ago. Radio silence since then, and now they do not answer the phone. I am not sure of what to do next, but I will seek legal advice.”
Allen S. via the BBB said:
“Gutter guards installed four months ago. Full of leaves and pine needles. I have called several times and emailed and all I get is the run around unless I want to pay 90$ to have my gutters cleaned? Really I thought that was why I had gutter guards installed. There website even says no more gutter cleaning and specifically against pine needles. I would not recommend this company once they have your money they are done with you!!”
*Better Business Bureau information accurate as of November 2022
One of our readers also reached out with feedback on their experience with HomeCraft:
“Unfortunately, I am $3000 in the [hole] now because they installed [the product] incorrectly and didn’t install the drip edge I paid for…HomeCraft promises 100% satisfaction but will not refund if you are dissatisfied. Such a bad company.”
HomeCraft scores 4 out of 5 or higher on most major review aggregators such as Google, TrustPilot, and Yelp. Here are a few steps you can take to ensure a positive experience:
- Negotiate—Like when shopping for a car, you will likely need to negotiate with your salesman on HomeCraft’s initial estimate. Not doing so could result in you overpaying.
- Read the warranty—HomeCraft didn’t discuss its warranty details with us over the phone, but a representative confirmed that prospective customers will be able to review it and ask questions during a free home estimate. Take this chance to familiarize yourself completely with its limits and exclusions so there are no surprises later.
- Oversee the installation—HomeCraft describes a thorough installation process on its website, and many reviewers are satisfied with their job. However, mistakes happen and some local work crews are better than others. That said, installers are less likely to leave a job incomplete or incorrect if they know the homeowner is observing.