It’s important to conduct routine maintenance on your home’s gutters to prevent the buildup of leaves, twigs, and other debris that can lead to roof and foundation damage. While regular gutter cleanings can protect your home from damages, there are many companies that offer gutter guards as a preventative cleaning measure.
These systems install on your existing gutters and prevent large debris from entering. Gutter guards can reduce the risk of clogs and minimize the number of times you need to scale your home to clean its gutters. In this review, the This Old House Reviews Team looks into HomeCraft Gutter Protection to help you determine if it’s the best gutter guard system for you.
Our Take on HomeCraft
HomeCraft is a quality gutter guard installer for customers located in the South and Mountain West. The company’s stainless-steel micro-mesh screen incorporates raised diamond structures that separate debris from running water to maximize filtration. Additionally, the company offers a lifetime transferable warranty, giving you peace of mind that your gutters are protected for the life of your home. To get started with a free inspection and quote, enter your ZIP code on the company’s website or call 855-434-3836.
Pros & Cons of HomeCraft
✔ Uses a raised micro-mesh screen that increases filtration
✔ Installs new gutters or repairs your old system if needed
✔ Offers a lifetime transferable warranty
✘ Quality of workmanship may vary by location
✘ Some customer reviews cite communication issues post-installation
Services & Features
HomeCraft sells and installs a three-part gutter guard system that allows only water to enter.
HomeCraft’s three-part system consists of a stainless-steel micro-mesh screen, powder-coated aluminum frame, and reinforced hidden hangers. Read over the details of each component below.
- Micro-mesh screen: Built from marine-grade stainless steel, this micro-mesh screen is finely woven and incorporates raised diamonds that elevate passing debris to allow only water to pass through. This screen filters pine needles, shingle grit, leaves, and other debris.
- Aluminum frame: The aluminum frame surrounds both sides of the micro-mesh screen, holding it flush against your guttering. These frames don’t have sub-structures, helping them bend to your system’s unique shape.
- Reinforced hangers: The HomeCraft system uses reinforced hangers that secure the gutters to your home by attaching to your home’s fascia, or the line of trim directly below your roof.
How It Works
HomeCraft’s gutter guard system uses its micro-mesh screen to pull in water and filter damaging debris, such as pine needles, shingle grit, and leaves. The micro-mesh screen incorporates Raised Screen Technology (RST), which gives the screen its raised diamond shape that allows for each embedded micro-mesh hole to filter water.
Warranties and Guarantees
HomeCraft protects its customers with a lifetime transferable warranty, which allows the coverage to transfer to a new homeowner should you move. The company says its warranty protects you from future blockages should they occur and gives you peace of mind that you’ll never have to worry about your system again.
However, it’s important to note that every warranty has limitations and exclusions. Like many gutter guard companies, HomeCraft does not publish its warranty’s terms and conditions online. When we called to inquire about warranty details, the company would not provide additional information without scheduling a free in-home estimate.
HomeCraft’s gutter guard system is installed through a simple three-step process. Here’s a look at each component of the installation.
- Free inspection and quote—HomeCraft offers potential customers a free inspection, which involves a HomeCraft professional evaluating your roof and current gutter system. Afterward, the technician will provide you with a customized estimate that HomeCraft honors for one calendar year. Like with any gutter guard installation service, it is a good idea to negotiate with the sales rep for the best price.
- Gutter guard installation—Once you sign up for a new system and schedule an installation date, HomeCraft will begin the process by cleaning, sealing, realigning, and securing your existing gutters. If your gutters are damaged beyond repair, the company will install new ones. Once your home’s guttering is squared away, HomeCraft will install its gutter guard system.
- Post-installation support—After installation, the HomeCraft crew will walk you through your new system. Additionally, the company states on its website that it will continue to support the system through its lifetime transferable warranty. While this is generally true, our research revealed that some customers have had difficulty communicating with HomeCraft to resolve installation mistakes and performance issues.
HomeCraft doesn’t list its pricing information online, but it does explain that your gutter guard estimate is influenced by factors such as your roof’s shape, your gutter’s linear footage, and the condition of your current gutter system. HomeCraft offers free at-home gutter inspections so that you can better understand the cost of your gutter guard system.
We encourage you to negotiate on price with HomeCraft to get the best deal possible.
HomeCraft products and services are available in select cities across 10 states, including Alabama, Colorado, Florida, Georgia, Indiana, Kentucky, North Carolina, South Carolina, Tennessee, and Texas.
HomeCraft is accredited by the Better Business Bureau (BBB) and holds a B rating from the organization*. Many customers praise the company for its high-quality products, but others had a less favorable outlook on the brand. The most common complaints mention aggressive and misleading sales tactics, difficulty reaching the company after installation, and scheduling issues. Here’s a look at some HomeCraft gutter guard reviews left by BBB customers:
Jordan H. via the BBB said:
“This company being family owned definitely started off on the right foot. Having a company that is customer service oriented and takes care of the military is where they first earned my business. Next, it has to be the product they offer. The diamond raised screen was not only the design that made sense, but the young man insisted on showing me with my own eyes rather than myself watching a video like prior companies. We can all edit videos, we cannot edit our eyes. Thank you HomeCraft for solving my gutter needs.”
Lee G via the BBB said:
“Great Quality products and services and very knowledgeable reps. Would highly recommend this company for gutters and protection!”
While many of the reviews are positive, some customers had difficulty with the company’s customer service team.
George K. via the BBB said:
“We contracted with HomeCraft to install gutter protection. They installed them and were paid. I called them to report there were leaks in my gutters. They said I would be contacted to set up a date to repair leaks. That was over two weeks ago. Radio silence since then, and now they do not answer the phone. I am not sure of what to do next, but I will seek legal advice.”
Allen S. via the BBB said:
“Gutter guards installed four months ago. Full of leaves and pine needles. I have called several times and emailed and all I get is the run around unless I want to pay 90$ to have my gutters cleaned? Really I thought that was why I had gutter guards installed. There website even says no more gutter cleaning and specifically against pine needles. I would not recommend this company once they have your money they are done with you!!”
*Better Business Bureau information accurate as of November 2022
One of our readers also reached out with feedback on their experience with HomeCraft:
“Unfortunately, I am $3000 in the [hole] now because they installed [the product] incorrectly and didn’t install the drip edge I paid for…HomeCraft promises 100% satisfaction but will not refund if you are dissatisfied. Such a bad company.”
HomeCraft scores 4 out of 5 or higher on most major review aggregators such as Google, TrustPilot, and Yelp. Here are a few steps you can take to ensure a positive experience:
- Negotiate—Like when shopping for a car, you will likely need to negotiate with your salesman on HomeCraft’s initial estimate. Not doing so could result in you overpaying.
- Read the warranty—HomeCraft didn’t discuss its warranty details with us over the phone, but a representative confirmed that prospective customers will be able to review it and ask questions during a free home estimate. Take this chance to familiarize yourself completely with its limits and exclusions so there are no surprises later.
- Oversee the installation—HomeCraft describes a thorough installation process on its website, and many reviewers are satisfied with their job. However, mistakes happen and some local work crews are better than others. That said, installers are less likely to leave a job incomplete or incorrect if they know the homeowner is observing.
If your roof experiences large amounts of falling debris that cause your gutters to clog, a HomeCraft gutter guard system could be right for you. The company uses a 304 marine-grade micro-mesh that filters small debris, backs up its product with a lifetime transferable warranty, and installs gutters if needed. Like many providers, HomeCraft has a mixture of positive and negative reviews on third-party review sites, but it does stand out as an accredited business.
We recommend getting a free estimate from a HomeCraft sales representative by visiting the company’s website or calling 855-434-3836.
- Company name: HomeCraft Gutter Protection
- Company type: Private
- CEO: Stephen Cochran
- Year founded: 2008
- Headquarters: 500 Plantation Park Drive, Loganville, GA 30052
- State availability: 10
- BBB rating: B
Frequently Asked Questions
Our Rating Methodology
The This Old House Reviews Team backs up our gutter guard recommendations with a detailed rating methodology to objectively score each gutter guard product and provider. We conduct research by reviewing product specifications and provider website information, speaking with customer representatives, and analyzing customer reviews. We then score each provider against our review standards for specifications, services, reputation, warranties and discounts, payment options, and customer service to arrive at a final score out of 100.
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