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waterproofing a basement

Basement Systems USA Review (2024)

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Default Author Icon Written by Angela Bunt Updated 01/11/2024

The climate of Greater Baltimore and Philadelphia can severely threaten your home’s integrity. Whether contending with a wet basement, crawl space moisture, or mold growth, you’ll want foundation repair technicians familiar with the region and its risk factors. 

Basement Systems USA aims to provide this solution to homeowners in its service area with a variety of basement waterproofing and foundation repair services. Read this review to decide if the company matches your needs and budget.

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Company Background

Basement Systems USA is a family-owned foundation repair business local to the Greater Baltimore and Philadelphia areas. Headquartered just south of Newark, Delaware, the company pulls from international resources through the Basement Systems Dealer Network. Basement Systems USA has earned an excellent reputation for foundation repair. It has been awarded various accolades, including being named a 2022 International Torch Award Finalist by the Better Business Bureau (BBB). 

What Services Does Basement Systems USA Offer?

Basement Systems USA provides many foundation repair services, including preventive care and emergency solutions. Here are the significant services the company offers:

  • Basement Finishing: Basement Systems USA can convert your unfinished basement into a dry and beautiful private space. Through its Total Basement Finishing system, the company connects you with a contractor who helps you choose various basement finishing solutions, such as lighting, flooring, windows, and other design choices. 
  • Basement Waterproofing: Basement Systems USA works with you to create a basement waterproofing plan, a must-have solution in its service area, tailored to your home. The company pulls from various methods, such as conventional waterproofing with French drains. It then combines these methods with more innovative and effective systems in the industry, such as top-of-the-line sump pumps. During a free consultation, a Basement Systems USA project manager helps customize a plan to handle the basement problems that could arise in your below-grade space.
  • Crawl Space Encapsulation and Moisture Control: If your home has a crawl space in this region, you may want to consider waterproofing and moisture control treatment. Basement Systems USA creates custom plans for these services. The company can install a vapor barrier system, sump pump system, or energy-efficient dehumidifiers, depending on your situation. Basement Systems USA’s vapor barrier system installation is all-inclusive. Technicians install air-tight vents, remove standing water, repair the structure support jacks, and insulate the air with a crawl space liner. 
  • Egress Windows and Stairwells: In addition to its basement finishing services, the company offers egress stairwell and window installations. Basement Systems USA installs stairwell entries for basements on any wall and customizes them to fit different exterior doors. The company’s egress windows use RockWell egress window wells to duplicate the texture and color of natural stone, as well as an optional WellDuct drain system that prevents flooding in your basement.
  • Foundation Repair and Wall Stabilization: If you are experiencing cracked floors and walls, bowing foundation walls, or a leaning chimney, your home may require a more intensive foundation repair. Basement Systems USA offers many standard foundation repair solutions for different types of foundations, such as helical piers, wall anchors, and crawl space jacks. The company claims that many of its foundation repair solutions include a lifetime warranty,
  • Sump Pump Installation and Repair: Basement Systems USA installs patented sump pump systems that have been developed by Basement Systems, Inc. since 1987. Installation options include cast-iron sump pumps and long-lasting battery backup pumps.

Where Does Basement Systems USA Have Locations?

Basement Systems USA operates in the following three states:

  • Delaware
  • Maryland
  • Pennsylvania

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How Much Does Basement Systems USA Cost?

Basement Systems USA does not provide cost information up-front or online. This is common practice in the foundation repair industry. Each foundation issue requires a custom solution plan, meaning the total cost will change from homeowner to homeowner. Other factors influence price, such as your home’s layout, location, and elevation changes. 

Overall, you can expect Basement System USA’s pricing to align with the average foundation repair price between $2,000 and $7,500, with a national average of $4,500. Simple repairs, such as filling small cracks with epoxy, can cost a few hundred dollars. Intensive foundation repairs, such as pier installation, can cost you up to $15,000–$25,000.

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Basement Systems USA Reviews

Basement Systems USA features an A+* rating and accreditation from the Better Business Bureau. The company doesn’t feature many customer reviews on its website. However, being named a 2022 International Torch Award Finalist by the BBB speaks to the reputability of the company and how seriously it takes customer service.

The reviews on the site praise the company for its professionalism and the quality of its work. A negative review mentions the high cost of the company’s dehumidifiers and confusion over its warranty coverage and replacement. 

Here are some of the reviews we analyzed during our research into Basement Systems USA:

“We used Basement Systems USA about 3 weeks ago to waterproof the basement of our 90+ year old home that had no sump pump or drainage. The team performing the work arrived exactly when they were scheduled, completed the work faster than estimated, and left behind minimal mess. While it has only been a few weeks since they completed their work, my dehumidifier is definitely running less. Overall, I am very satisfied with the work completed.” Keith B. via BBB

“We had [a] water guard system and [a] new sump. They also installed 3 new windows with Sun wells. Everything looks and works fantastic. It was easy to communicate with the foreman Bernie any concerns I had. Very satisfied customer here. From the owner down I’d say they are a very well[-]run company that cares for their customers.” Shane R. via BBB

“$2,020.00 for ‘the best dehumidifier I could buy’ purchased August 2016 as indicated by their salesman. I had it serviced every year as instructed. … When the serviceman finally came (January 2022) I was told the unit was completely shot and I needed a new unit. He further stated they no longer sell or recommend the one I have. He said it was out of warranty. I asked why the salesman said it was the best I could buy and would last forever if I kept up service (which I did of course). I was told the salesman is no longer with the company. … They might be great at waterproofing, but not on follow up on the expensive dehumidifiers they sell.” Karen B. via BBB

*BBB ratings are accurate as of January 2023.

Our Conclusion

Basement Systems USA is a top foundation repair and basement waterproofing company for homeowners in the Greater Baltimore and Philadelphia region. The company provides innovative and comprehensive waterproofing and foundation repair services and stands out for its customer service awards.

While Basement Systems USA is a reputable provider, we recommend obtaining at least three quotes for your foundation project before making a final decision. This approach allows you to compare and contrast provider plans and pricing. The tool below helps you instantly connect with foundation repair companies near you to start the quote process.

FAQ About Basement Systems USA

Is waterproofing a basement worth it?

Yes, waterproofing a basement is worth it. Not only does it protect your home’s integrity and basement belongings, but it also helps increase your home’s value. Potential homebuyers will have greater peace of mind knowing they are at less risk of foundation damage and mold growth, thus increasing the home’s value. 

Where is Basement Systems USA located?

Basement Systems USA is located in Maryland, with offices just south of Newark, Delaware. Its headquarters is located at 3000 Woods End Dr., Joppa, Maryland, 21085. 

Does a basement need a sump pump?

A basement does not need a sump pump if the home isn’t prone to flooding. However, sump pumps are becoming a go-to method to maintain a dry basement. Many homeowners benefit from having one installed.

Our Rating Methodology

This Old House aims to provide objective, well-researched reviews of foundation repair companies through a transparent and detailed methodology. We rate each foundation repair company on a 100-point scale to back up our findings and recommendations. Learn more about our rating methodology below: 

  • Foundation Repair Services (20 Points): Does the company provide comprehensive foundation repair services from the following options: pier installation, soil nails, leaning chimney repairs, mudjacking, retaining/stabilizing walls, cracked brick or block repairs, new construction piers services, timber pile support, wall anchors, or carbon fiber reinforcement? 
  • Basement Waterproofing Services (12 Points): Does the company offer comprehensive basement waterproofing services, such as drainage system installation, sump pumps, basement dehumidifiers, vapor barriers (wall coverings), window wells, or emergency waterproofing services? 
  • Crawl Space Services (10 Points): Does the company provide comprehensive crawl space services, including crawl space support jacks, crawl space encapsulation, dehumidifiers, vapor barriers, or insulation services? 
  • Concrete Services (8 Points): Does the company provide industry-standard concrete services for both slab foundation and concrete structures, such as new construction concrete services, sinking concrete slabs repairs, concrete leveling, or concrete caulking for cracks? 
  • Financing Options (18 Points): Does the company offer financing options that include desirable plans such as a reduced-interest loan or same-as-cash option? Does it customize the payment plan for each customer? 
  • Warranty Options (15 Points): Does the company include or not include a transferable lifetime warranty? Does it only provide a manufacturer’s warranty? 
  • Additional Benefits (17 Points): Can customers expect additional benefits or resources from the company, such as commercial services, a blog, online videos, an online gallery, an online customer portal, or eco-friendly options? 

To share feedback or ask a question about this article, send a note to our Reviews team at reviews@thisoldhousereviews.com.