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LL Flooring Review (2021)

In this LL flooring review, we take an in-depth look at the flooring and services offered by the company as well as its pricing and reputation.

Installing wood flooring. iStock

When you are looking to install new flooring in your home, you can either choose to hire a professional to take on the task or go the do-it-yourself route. Either way, you will need to determine the type of flooring you want and evaluate the quality and cost of those floors. Fortunately, there are providers like LL Flooring that make it easy for homeowners to plan and execute a flooring project.

The This Old House Reviews Team researched flooring and home remodeling contractors around the country to provide you with an honest recommendation. Keep reading our LL Flooring review to determine if the company is the best option for you.

About LL Flooring

LL Flooring was founded in 1993, when it was known as Lumber Liquidators. After years of service and a little rebranding, LL Flooring is now one of the largest retailers of hardwood flooring in America. It provides solutions for commercial contractors, as well as homeowners who prefer to do the work themselves. Homeowners can even request professional installation services, and LL will arrange for a local contractor to install the new flooring.

Because LL Flooring works with manufacturers and suppliers firsthand, it can offer lower prices to consumers. The team is also working to keep its impact on the environment in mind, claiming that it only purchases from suppliers who use sustainable methods.

The company has hundreds of locations around the country in all but three states. With these many locations, however, the level of customer satisfaction can vary.

Here are some pros and cons we put together from our LL Flooring review and research:

Pros & Cons

Pros Cons
Pros Cons
Hundreds of LL Flooring locations around the country and in Canada No locations in Alaska, Hawaii, or Wyoming
Variety of hardwood flooring options as well as resources for installation services Does not provide carpet flooring options
Online tools to plan your project before you buy materials Quality of customer service may vary by location

Types of Flooring Offered

LL Flooring, formerly known as Lumber Liquidators, provides flooring materials in a variety of colors, styles, and designs. Its website promises to offer its customers low prices.

The company mainly focuses on hardwood flooring varieties, which include solid, engineered, water-resistant, and distressed wood planks. You can choose from the following types of wood:

  • Oak
  • Maple
  • Hickory
  • Acacia
  • Walnut

Homeowners and commercial contractors can also choose from various plank widths and popular brands to fully customize their designs. Apart from the traditional hardwood flooring, other options from LL Flooring include:

  • Laminate flooring
  • Bamboo flooring
  • Cork flooring
  • Vinyl flooring
  • Wood-like flooring

LL Flooring also provides butcher blocks and moldings for home remodeling projects.

To get started on your project, request an assessment online or over the phone. Then, an independent contractor will visit your home to measure the area and assess its readiness to receive new flooring. The cost of this project assessment is $25, but that will be refunded when you complete a flooring installation order.

While planning your project, you can also get free samples sent to your home to view before ordering your final materials. LL Flooring also has great online tools, like the Picture It! Floor Visualizer, to help you learn more about the different options and imagine the new flooring in your space.

LL Flooring Cost

On its website, LL Flooring claims to offer its customers affordable prices for flooring. Its team negotiates with mills directly in order to access some of the best prices. LL Flooring, in turn, passes the savings on to customers within its stores.

LL Flooring also offers special financing for certain projects with a higher budget. Here are some sample prices for the types of flooring offered:

Cost

Type of Flooring Starting Cost
Type of Flooring Starting Cost
Laminate Flooring from $0.48 per sq ft
Waterproof Flooring from $0.64 per sq ft
Hardwood Flooring from $1.98 per sq ft
Bamboo Flooring from $1.98 per sq ft

For instance, to update the flooring in a 275 sq-ft dining room with hardwood planks, your cost will start around $544.50 depending on the design and finish of the materials you choose.

LL Flooring Locations

LL Flooring, previously known as Lumber Liquidators, has over 400 locations in 47 states around the country, as well as a few in Canada. For a full list of its locations and to find a branch near you, visit the Locations page on the company’s website.

The only states that do not have an LL Flooring location are Alaska, Hawaii, and Wyoming.

LL Flooring Reviews

Online reviews for LL Flooring show many comments from many unhappy customers, which isn’t uncommon as most flooring companies have a mix of both positive and negative reviews. The company is not accredited with the Better Business Bureau, and its headquarters profile holds a C- rating. Because it has so many locations around the country, each will have its own listing and customer ratings. From our research, we found that this provider’s level of customer service will vary—some locations have an A+ rating, while others were rated a D+.

Satisfied customers noted that they were pleased with their flooring, installation process, and prices, while negative reviews mentioned issues with the company’s billing process, as well as unprofessional service that left behind damage or used the wrong materials.

Check out some LL Flooring reviews from previous customers:

“Floors look amazing at the best price I could find. Thank you [LL Flooring]!” — Stephen T. via Google in February 2020

“Worked with [a service person] at [LL Flooring]. Dude gave me radical information that I never knew I needed about my flooring before talking to him. Huge thanks great support and service. Thanks!” — G’anglo H. via Google in August 2020

“Awful! Ordered wood and had us drive to Austin to pick up and was not even the right wood! Made us wait 3 wks. And the guy in Austin said he could of had it delivered in 1. Do not recommend at all! Need an overhaul in the Tyler office!” — Melanie C. via BBB on January 5, 2020

Our Conclusion

To aid you in your search for the best home remodeling contractors, we researched the top companies in the flooring industry. It’s always a good idea to compare costs against multiple providers before making a final decision.

Our LL Flooring review uncovered that the company is widely available around the nation with lots of flooring options to choose from. It even gives customers engaging ways to envision the updates in the home without even starting construction.

Unfortunately, LL Flooring has an inconsistent level of customer service among its many locations. Many customers had issues with their installation services, so it may be a good idea to consider working with your own contractor after purchasing your materials.

To learn more about LL Flooring and view flooring options, visit the company’s website.

Frequently Asked Questions

Is LL Flooring the same company as Lumber Liquidators?

Yes, Lumber Liquidators has rebranded and is now known as LL Flooring. The company offers the same products and services, just with a new name.

What is the most durable inexpensive flooring?

Laminate flooring is a good option when you’re looking for a durable material that’s also affordable. To find the best flooring that meets your needs, consult with a service person at LL Flooring. They can discuss your needs and lifestyle, then recommend the flooring option that’s ideal for your home.

Does LL Flooring offer waterproof floors?

Yes, LL Flooring provides tile and vinyl flooring options that come in water-resistant and waterproof designs. To shop for these options on the website, you can select “Waterproof” within the filtering selections.

What is the best flooring for a dog?

Many experts recommend that families with dogs install vinyl flooring in their homes. This type of flooring is often inexpensive and can be scratch-proof and waterproof. These features will come in handy when house training and playing indoors with a dog.

To share feedback or ask a question about this article, send a note to our Reviews Team at reviews@thisoldhousereviews.com.