TXU Energy offers reliable service, energy plan variety, and high-quality customer support backed by over 20 years of experience. The provider started serving Texas in 2002 and is now owned by Vistra Corp., a Fortune 500 energy company. TXU serves over 1.7 million Texans across deregulated cities such as Dallas, Houston and Corpus Christi.
You can choose from a wide variety of energy plan types to find a rate that fits your needs. TXU scored a nearly perfect 4.9 out of 5 in our review, making it one of the best energy companies in Texas. It earned perfect scores for both customer service and retention.
That said, TXU charges a premium for its service. Its cheapest advertised rate as of May 2025 is 15.5 cents per kilowatt-hour (kWh), and that rate only applies at 2,000 kWh per month. Most of its other plans advertise rates well above 18 cents per kWh.
In our February 2025 survey of 1,600 Texans living in deregulated areas, only 38% of TXU customers said they were paying a fair rate, which is 20% lower than the average of other providers we reviewed.
Despite its high rates, over 50% of respondents said they plan on sticking with TXU once their contract expires. It may be pricy, but TXU is a strong option if you’re looking for a trusted brand.
Our Take on TXU Energy
TXU Energy is one of the most established energy providers in Texas. It’s been around since before the state began deregulation, operating as the utility company in the Dallas-Fort Worth (DFW) area prior to 2002.
TXU Energy has strong customer retention, shown through the 5 out of 5 rating in that category. Overall, TXU Energy earned a 4.9 out of 5 stars in our review, which uses firsthand customer data from our February 2025 customer survey. Its score ties for the highest in our review and is well above the 4.5 out of 5 average for other providers.
The provider also scored a high rating for customer service and online experience, making it a reliable option for homeowners who want reliable support and easy account management.
While providers like Gexa Energy may offer lower rates, Gexa only scored a 4.2 out of 5 for customer satisfaction compared to TXU’s 4.7 out of 5. The gap suggests that TXU customers value the experience, with 38% of respondents saying they pay a fair rate for their energy.
TXU Energy is best for those who prioritize energy plan variety and a provider you can count on to help you. It’s for Texans who value quality service over the cheapest rate.
Pros and Cons
Here are some advantages and things to consider when choosing TXU Energy as your electricity provider.
Pros
- Offers a wide range of plan options
- Scores above average in all review categories
- Top-notch customer support, 24/7
- Over 20 years of experience in Texas
Cons
- Charges higher rates than competitors
- Boasts very few straightforward energy plans
- Charges early termination fees (ETFs) up to $395
TXU Energy Plans
TXU Energy offers over 15 fixed and variable-rate energy plans in Texas. Each plan includes a contract term of 12, 24 or 36 months. TXU also offers a variable-rate month-to-month plan. TXU’s plan variety includes time-of-use discounts, solar buyback and fixed-rate plans.
It also offers bill credits, seasonal discounts and tiered rates with usage-based discounts.
For example, the Clear Deal 12 offers a cheaper rate when you use below 1,200 kWh per month, and the Saver’s Discount gives you a 50% cheaper rate when you use between 1,200 kWh and 2,000 kWh. These rate structures can help you save, but only if your usage closely matches the requirements for the discount. Fail to qualify, and you may pay a significantly higher rate per kilowatt-hour.
For more straightforward budgeting, we generally recommend choosing a simple fixed-rate plan for predictable bills. TXU’s Simple Rate 12 is just that. You enjoy the same rate regardless of your energy use for the length of your contract. Plus, you get excellent customer service backed by one of the biggest names in the deregulated market.
Here are some of the best TXU Energy plans to consider:
| Plan | Type | Term (Months) | Rate (Cents per kWh) | Features |
|---|---|---|---|---|
| Clear Deal 24 | Fixed-rate | 24 | 16.5 | Pay a 38% lower rate when you use 1,200 kWh or less |
| Clear Deal 12 | Fixed-rate | 12 | 15.5 | Pay a 44% lower rate when you use 1,200 kWh or less |
| Simple Rate 12 | Fixed-rate | 12 | 18.6 | Straightforward and simple pricing |
| Solar Value 12 | Fixed-rate | 12 | 17.5 | Pay a 28% lower rate when you use 1,200 kWh or less |
| Free Nights & Solar Days 12 (8 pm) | Fixed-rate | 12 | 19.9 | 100% renewable, Free energy from 8 p.m. to 5 a.m. |
| Saver’s Discount 24 | Fixed-rate | 24 | 23.7 | Pay a 50% lower rate when you use between 1,200 and 2,000 kWh |
| Solar Saver 12 | Fixed-rate | 12 | 22 | 25% renewable, Pay 50% lower rate when you use between 1,200 and 2,000 kWh |
| Ultimate Season Pass 12 | Fixed rate | 12 | 19.6 | 50% off energy charge during January, February, July, and August |
| Live Your Free 12 | Fixed-rate | 12 | 19.7 | Flexible free energy based on when you use it most |
| Ultimate Season Pass 12 | Fixed-rate | 12 | 20.1 | Get a rate discount during peak seasons |
| Saver’s Discount 12 | Fixed-rate | 12 | 22.5 | Pay a 50% lower rate when you use between 1,200 and 2,000 kWh |
Green Energy Options
TXU Energy offers several renewable energy options to meet your goals. Some plans are 25% renewable, while others offset 100% of your usage. You can find the exact percentage in your plan’s electricity facts label (EFL). The Free Nights & Solar Days 12 offsets your usage with 100% renewable energy and gives you free electricity from 8 p.m. to 4:59 a.m. This plan could work well if you typically use most energy at night.
The provider also has a Solar Club subscription that lets you support solar generation without having to install panels on your roof. TXU offsets the first 500 kWh of your daytime energy usage each month with solar energy credits, and you have a steady fixed rate. The TXU Solar Club is membership-based and can help lower your carbon footprint.
TXU Energy Plan and Pricing Structure
TXU Energy’s pricing depends on which plan you choose. Some options have tiered pricing or bill credits when your usage falls within a certain range, while others have time-of-use rates, with discounts during off-peak hours and high rates during peak hours.
For example, the Saver’s Discount plan is a tiered-rate plan that charges a lower rate when you use between 1,200 and 2,000 kWh. However, you’ll pay a higher energy charge if your usage falls below 1,200 kWh or rises above 2,000 kWh.
Other TXU Energy plans have fixed rates, where you pay the same price per kilowatt-hour no matter how much energy you use. These plans might have a higher rate per kilowatt-hour, but they offer more peace of mind and predictable bills.
No matter your plan, your transmission and distribution utility (TDU) passes delivery and maintenance fees to you. The cost is usually included in the average rates. However, TXU is one of a handful of electricity providers that don’t itemize the actual delivery fees in the EFL.
We still recommend reviewing this document to understand your plan and how pricing works. Here’s an example for the Simple Rate 12 plan by usage level.
| Usage | Rate (Cents per kWh) | Monthly Bill |
|---|---|---|
| 500 kWh | 20.1 | $100.50 |
| 1,000 kWh | 18.6 | $186 |
| 2,000 kWh | 17.9 | $358 |
Below, you can see the EFL for the Simple Rate 12 plan, including the “Average Price per kWh,” the “Base Charge” and the “Energy Charge.” TXU Energy’s EFL includes a section with the “TDU Delivery Charges,” but it doesn’t actually spell out those costs. While this is allowed, we prefer when providers are transparent with all energy fees, including utility delivery charges.
TXU Energy’s Customer Experience
TXU customers from our 2025 survey reported positive overall experiences with TXU. The company earned a 4.7 out of 5 for customer satisfaction, along with perfect scores for retention and service. TXU’s 4.8 out of 5 online experience beats the Texas average and shows that TXU’s digital tools are helpful and easy to use.
Here’s a breakdown of our TXU Energy review and how it compares to the average for other Texas light companies in our review.
| Category | Score (Out of 5) | Average of Providers We Rated (Out of 5) |
|---|---|---|
| Customer Satisfaction | 4.7 | 4.4 |
| Customer Retention | 5.0 | 4.5 |
| Online Experience | 4.8 | 4.4 |
| Customer Service | 5.0 | 4.6 |
TXU Energy has a strong and loyal customer base. About 44% of respondents have been with TXU for at least five years, which is 27% above average in the Texas market. The majority likely won’t or definitely won’t switch providers when their contract ends. Even though its rates aren’t the lowest, this level of loyalty shows the value of TXU’s quality customer service and experience.
TXU Energy Customer Reviews
Many customers gave TXU Energy high ratings in our survey and online reviews. Customers often comment on how easy it is to contact TXU with 24/7 customer service and access through phone, mobile app and online chat. The provider earned a 4.7 out of 5 in our survey for resolving issues, showing many are satisfied with the help they receive.
The company has an impressive 4.7 out of 5-star rating on Google Reviews from over 9,000 customers.
“Maria O. was very patient and understanding. She answered all my questions and took care of my issues right away. I am not normally a fan of the online app for chatting, but this time I was proved wrong. It was quite refreshing not to be pressured into looking at anything other than my issue at hand. She was respectful and polite,” said Christina J.
Not all feedback was positive, though. A few reviews share frustrations about expensive energy bills.
“My bill usually averaged $150 a month, which I found no fault with. I have used their services for two years. I got stationed at another army base, so I put my house on the market since I had to move. I was extremely shocked when I got a bill for $533.67 for a vacant, empty house,” said Damion C.
TXU Energy Online Experience
Managing your TXU Energy account is simple and easily accessible online or on your phone. You can track your usage, pay bills and chat with support through the mobile app or on the website. TXU also offers paperless billing, autopay and 24/7 support, so you can contact customer service whenever it fits your schedule.
- Mobile App: Yes
- Online Bill Pay: Yes
- Usage Tracking: Yes
- Paperless Billing: Yes
- Support Hours: 24/7
- Contact Methods: Phone, Email, Chat, Mobile App
TXU Energy vs. Competitors
TXU Energy is a strong option if you want helpful customer service and lots of plan options. It earned a 4.9 out of 5 rating in our review, with perfect scores for keeping customers satisfied. Green Mountain Energy and Reliant Energy also received top scores in our provider reviews.
Green Mountain has slightly fewer plan options, but offers the cheapest rate for a straightforward plan out of the three. All of Green Mountain’s energy plans are 100% renewable, while Reliant and TXU have a limited renewable selection. All three providers have various plan types, including bill credit, time-of-use and solar buyback options.
TXU Energy is the only option of the three with 24/7 customer service, and it only operates in Texas. Both Green Mountain Energy and Reliant serve other deregulated states. The best electricity provider for you depends on what you value most. Compare the top three energy companies in Texas below.
| Provider | Overall Rating (Out of 5) | Recommended Plan | Plan Features | Rate (Cents per kWh) |
|---|---|---|---|---|
| TXU Energy | 4.9 | Simple Rate 12 | Simple fixed-rate | 18.6 |
| Green Mountain Energy | 4.9 | Pollution Free e-Plus 12 | 100% renewable, no base charge | 17.1 |
| Reliant Energy | 4.9 | Reliant Secure Advantage 12 | Simple fixed-rate, no usage fee when you use at least 800 kWh | 17.9 |
Is TXU Energy Right for You?
TXU Energy is a great fit for Texans who want flexible plan options, dependable customer support and the backing of a well-known brand. The provider also offers one of the most competitive solar buyback rates on the market, making it a suitable choice for homeowners with a solar system installed on their home.
That said, TXU does come with high rates and few straightforward energy plans. Carefully review the EFL for any of its plans before signing up to make sure your usage aligns with any discount requirements.
If you’re willing to pay more for peace of mind, quality service and a long track record in Texas, TXU Energy may suit your needs.
Consider TXU Energy if:
- You prioritize long-term reliability and brand recognition
- Your typical usage is higher at night or on weekends
- You’re looking for quality customer service
Consider alternatives if:
- You need the lowest rates available
- You want more straightforward energy plans
- You prioritize the cheapest rates over helpful customer support
How To Sign Up for TXU Energy
Enrolling in a TXU Energy plan takes just a few minutes online or over the phone. You can start by entering your ZIP code on the provider’s website or using a marketplace such as Home Energy Club. Using a marketplace helps you compare all of your options from multiple providers in one place, but you can filter plans by provider if you only want to compare TXU plans.
TXU Energy offers same-day service for Texans with an AMS meter who sign up by 6:30 p.m. This service is available Monday through Saturday, excluding Sundays and holidays.
TXU runs a soft credit check during the sign-up process to determine if you need to pay a deposit. This check won’t affect your credit score. You may not have to pay a deposit depending on the results or if you qualify for a waiver. Once approved, TXU will handle the transition from your previous provider so you can have a smooth setup.
What You’ll Need
- Valid ID
- Social Security Number or Tax ID
- Service address
- Payment information
- Preferred start date
Frequently Asked Questions
Does TXU Energy require a deposit?
TXU may require a deposit based on your credit score and payment history. You can qualify for a waiver if you’re 65 or older, can prove a history of timely payments, or meet income-based requirements.
What is TXU Energy’s cancellation policy?
You will owe an ETF if you cancel a fixed-rate energy plan before it ends. TXU charges a flat fee that varies by plan, but is listed in the EFL. You won’t have to pay this fee if you’re moving outside the provider’s service area.
How does TXU Energy handle bill credits?
Some TXU Energy plans include bill credits when you use a specific amount of energy each month. For example, the Saver’s Choice 12 offers a $30 bill credit when you use at least 1,200 kWh. You won’t receive this credit when you use below that amount, which could make your bill higher than expected.
Does TXU Energy offer renewable energy plans?
The Free Nights and Solar Days 12 is a 100% renewable energy plan. You can also join TXU’s Solar Club subscription to support solar farms in Texas without installing panels on your roof.
What areas does TXU Energy serve?
TXU provides electricity service across all deregulated areas in Texas. You can enter your ZIP code on its website or use Home Energy Club to find the best electricity rates in your area.
How do I contact TXU Energy’s customer service?
You can reach customer service by phone, email or online chat. Its support team is available 24/7, and the mobile app offers convenient access to track your usage and manage your account.
Our Rating Methodology
The This Old House Reviews Team supports our energy provider ratings and recommendations with a transparent, research-backed provider review methodology. Our process includes surveying electricity customers in deregulated markets like Texas, analyzing customer review trends, conducting mystery shopping, and consulting with energy experts. Each provider is scored based on performance in customer satisfaction, loyalty, digital experience, and service quality to produce a final rating on a 5-point scale.