Window World Review (2024)
Typical Cost Range: $100 – $2500
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Window World is a national window brand with more than 25 years of industry experience. The company sells several types of vinyl windows at competitive prices and offers a valuable SolarZone package that ensures your windows are insulated and energy-efficient.
We researched Window World’s product selection, services, pricing, warranty coverage, and customer reviews to help you determine if it’s the right choice for your home. See how Window World compares to other highly rated window companies below.
Our Review Of Window World
Window World offers windows, doors, and shutters at more than 200 locations nationwide. It aims to provide the customer service of a small business at a national level. Data analytics company J.D. Power ranked Window World the Highest in Customer Service in 2022. It’s also quality-assured by Good Housekeeping, lead-certified by the Environmental Protection Agency (EPA), and an Energy Star partner. Window World is accredited by the National Fenestration Rating Council (NFRC) and the American Society for Testing and Materials.
We scored Window World a 3.8 out of 5 and selected it as our pick for insulated windows due to its use of innovative window spacers, argon gas coating agents, and high-performing low-emissivity (low-e) coatings. We like the company’s product selection and widespread availability, but we deducted points for warranty limitations, pricing, and customer inconveniences.
What Services Does Window World Offer?
Window World sells shutters and entry, patio, storm, and garage doors in addition to windows. This is convenient for homeowners who want to update multiple areas of their home. Window World offers a free consultation you can choose to do in-home or virtually. We recommend an in-home consultation when possible since seeing your home in person may allow company representatives to provide more accurate answers about your window needs and the installation process.
Window World uses its own team of professional installers. Once you schedule a consultation, the team will walk you through the following steps:
- A design consultant will get in touch to help you decide which product options, colors, and styles will look best on your home and provide a quote. When you’re ready, the consultant will place your order.
- The company will call you to schedule installation when your products arrive. A professional installation team will deliver and install your windows, ensuring all local building codes are met.
- The installation crew will dispose of your old windows and clean up the project site before leaving.
Window World offers a library of tips on its website to help customers care for their new windows, including videos on window maintenance, window operation, and condensation control.
Window Selection
The provider sells several of the most popular window types, including the following:
Window World also offers architectural shapes for a dramatic accent. Be aware that Window World only sells vinyl windows, not aluminum, composite, fiberglass, or wood. Vinyl is often the most affordable window material. The frames are made from polyvinyl chloride (PVC) with ultraviolet light stabilizers to keep sunlight from breaking down the window.
Energy Efficient Windows
Customers can get the SolarZone glass package to ensure premium insulation. The package includes a warm-edge spacer system to decrease heat loss and window condensation, as well as a low-e coating that blocks heat gain from the sun in summer but allows heat absorption in winter. Window World also offers an argon gas coating, which is a colorless, odorless, nonreactive gas that acts as a high-performance insulating agent.
Door Selection
Window World offers various doors in addition to windows. All materials are sourced in the United States. These are the door types Window World offers:
- Entryway
- Garage
- Patio
- Storm
How Much Do Window World Windows Cost?
Window World’s windows average around $700 each, which is midrange compared to other top window brands that average closer to $1,000 per window. Garden, bow, and bay windows are on the more expensive end, while double-hung and casement are more affordable. This pricing is pretty consistent with competitors that offer vinyl windows.
See Window World’s window costs by type below.
These windows have a 3D shape that curves outward from your home. Adding a box seat or ledge can transform them into a bookshelf or additional seating area. Bay windows are angular, while bow windows are more curved.
This popular window style has a hinge on the side and swings open to the left or right via a crank. Casement windows are often placed in hard-to-reach areas, such as over a kitchen sink or in a bathroom.
These windows have two locks and open at the top and bottom. They’re often found on high floors.
Garden windows protrude from your home, creating a space to grow plants and herbs. They’re ideal for a kitchen window.
These oversized windows are floor-to-ceiling accents. They cannot be opened but provide a lot of natural lighting.
Windows that slide from side to side are typically called sliding windows and are one of the simplest types of windows to replace.
What Do Customers Say About Window World?
Window World doesn’t have many customer reviews online. The available Google Reviews for specific Window World locations are largely positive, and the provider has an A rating on the Better Business Bureau (BBB).* However, reviews on sites such as BBB, Trustpilot, and Yelp, are more negative, mentioning unresponsiveness and long wait times to complete installation for some locations. Positive reviews cite knowledgeable and friendly staff and a smooth, high-quality installation experience.
Window World Customer Reviews
See a sample of the reviews we analyzed below.
“I had a great experience with Window World, starting with my salesman who was very knowledgeable and had some good ideas for a couple of troubled windows. Overall salesman was a 5 out of 5. Installation was smooth and the installers were great. Not only doing a good install but just the way they wanted to make sure everything was done correctly and with care.”
Tommy D., Dec. 18, 2022, on Google Reviews
“They’re not cheap – not by any means. But they do a good job and offer a good warranty. I would use them again.”
Jeremy M., Nov. 2, 2022, on Trustpilot
“On Jan. 25, 2022, I signed a contract with Window World to replace the windows in my small house, 10 windows. Well, here we are June 14th, 2023, a year and 5 months later and they still haven’t finished. When you call, they won’t return your calls.”
Michael C., June 17, 2023, on Trustpilot
“They installed windows incorrectly and I ended up with water in my living room. They made a feeble effort to correct the problem and failed. I had to hire someone to do the repairs. I’ll never use them again.”
Ken S., March 5, 2021, on BBB
*BBB rating is accurate as of July 2023.
Where Is Window World Available?
Window World is available in all U.S. states except Alaska and Montana. You can use the Store Locator page on the company’s website to find a location near you.
You can also search by state below and enter your ZIP code to get a window replacement estimate from a location near you.
What Warranty Options Does Window World Offer?
Window World offers a limited lifetime warranty on parts and window installation. This isn’t unusual for the industry, though some competitors provide an unlimited lifetime warranty that doesn’t cap your time to file a claim. Window World isn’t transparent about the length of its warranty online, and we did not reach a customer service representative within five minutes on hold when we called to ask.
The company’s limited lifetime warranty covers the following:
- Broken glass
- Defective mechanical parts
- Glass insulation
- Labor (installation workmanship)
- Peeling, blistering, or corroding of vinyl parts
Your window warranty can be transferred to the subsequent homeowner if you move, provided that Window World receives the warranty transfer form along with a transfer fee within 30 days of your home’s sake.
How Does Window World Compare to Other Top Window Brands?
See how Window World compares to other leading window companies in the table below:
| Brand | Our Take | Score (Out of 5) | Cost Range* | Warranties |
|---|---|---|---|---|
|
Champion |
Best Financing and Discounts |
4.2 |
$500–$800 |
Limited lifetime warranty (parts, labor) |
|
Castle |
Best Warranty |
4.3 |
$300–$500 |
Lifetime warranty (parts, labor) |
|
Power Home |
Most Customizable |
4.3 |
$500–$800 |
Lifetime labor warranty, product warranty Varies by manufacturer |
|
Renewal by Andersen |
Most Hands-Free Experience |
4.7 |
$800–$1,000 |
Limited lifetime warranty (parts) |
|
Window World |
Best Insulated Windows |
3.8 |
$500–$800 |
Limited lifetime warranty (parts, labor) |
*Cost range is based on average product pricing.
Is Window World Worth it?
Window World is a reputable replacement window company with quality products based on our research and scoring. We especially like its SolarZone program that ensures energy-efficient windows. Though the number of negative customer reviews the provider has on Trustpilot and BBB are concerning, we still recommend considering Window World because the reviews are largely location-specific and many customers still cited positive experiences. We suggest reading Google Reviews for the Window World location in your area to see what customer service is like among local staff and installation teams.
We recommend reading customer reviews, researching warranties, and reviewing product selection for multiple providers before deciding on the best window replacement company for you. Get a quote from at least three providers to compare pricing. .
FAQs About Window World
Why are Window World windows so cheap?
Window World exclusively sells vinyl windows. Vinyl windows are cheaper than other window materials.
What brand of windows does Window World use?
Window World partners with manufacturers Alside and MI to source its windows.
Are Window World windows made of vinyl?
Yes. All Window World windows are made of vinyl.
What are Window World windows made out of?
Window World windows are made of vinyl and highly insulated glass with warm-edge spacing, a low-e coating, and an argon gas agent.
Our Rating Methodology
The This Old House Reviews Team backs up our window ratings and recommendations with a detailed rating methodology to objectively score each provider. We conduct research by speaking with company representatives, browsing product selections, analyzing window line specifications, and conducting focus groups and consumer surveys. We then score each provider against our review standards for window variety, value, trustworthiness and transparency, window features, and customer service to arrive at a final score on a 5-point rating scale.
To share feedback or ask a question about this article, send a note to our Reviews Team at reviews@thisoldhousereviews.com.