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1-800-GOT-JUNK? Review (2024)

Read our extensive review of what 1-800-GOT-JUNK? has to offer for your next home project or move.

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Old gas furnace units sitting at curb after technician has replaced units with new heaters

Author Image Written by Shane Sentelle Updated 04/19/2024

If you’re renovating your kitchen, cleaning out your attic, or getting rid of old items ahead of a move, you likely already know just how many unwanted items a home project can generate. One way to clear out all the clutter is to hire a full-service junk removal company to haul it away. 1-800-GOT-JUNK? is one of the top junk removal companies in the industry.


Our Take on 1-800-GOT-JUNK?

1-800-GOT-JUNK? started in 1989 in Vancouver, Canada, when founder Brian Scudamore was a 19-year-old college student. The company has since become a franchise and has expanded into the United States and Australia. 

GOT-JUNK provides various residential and commercial junk removal and site clean-up services. With easy online scheduling, same-day service options, 24/7 customer support, and a user-friendly website, 1-800-GOT-JUNK? is a versatile and widely available junk removal company that focuses on quality customer service.


Pros and Cons

Pros
Provides same-day service
Donates acceptable items to Habitat for Humanity, Salvation Army, and other charities
Has around-the-clock customer support
Cons
Will not provide instant quotes online or by phone
Does not perform any demolition services

1-800-GOT-JUNK? Cost

1-800-GOT-JUNK? can price single items for you but typically determines cost based on how much space your junk will take up on the hauling truck. GOT-JUNK charges from one-eighth of a truckload to a full truckload.

Although 1-800-GOT-JUNK? does not give specific junk pricing online, the company’s website includes some general cost information. Exact pricing will be determined after an in-person review of your items. Cost also depends on the disposal fees and gas prices in your area.

Average Costs Based on Truckload

Below are 1-800-GOT-JUNK?’s average junk removal costs based on truckload.

ItemRemoval Price

Single items

Starting at $129

1/8 truckload

$240

1/4 truckload

$370

1/2 truckload

$470

Full truckload

$600

Quote Process and Fees

1-800-GOT-JUNK? does not provide online junk removal quotes. Instead, you must schedule an on-site appointment through the company’s website. Two team members will come to your home or commercial building to view your household items, construction debris, and other junk.

You will receive a two-hour window for your appointment date, but the company will contact you approximately 30 minutes before team members arrive. From there, the company will inspect your junk and provide you with a binding estimate, or locked-in price.

In response to the coronavirus pandemic, 1-800-GOT-JUNK? initiated a no-contact service that allows you to receive a quote and have your items removed without having to make any direct contact with haulers.

The quote process is no-obligation, but if you are happy with your binding estimate, the junk movers will take your items away immediately. Binding estimates include the cost of labor.


1-800-GOT-JUNK? Services and State Availability

1-800-GOT-JUNK? is available in cities and towns in 46 states and Washington, D.C. The company is not available in Mississippi, South Dakota, West Virginia, or Wyoming. The company serves locations throughout Canada and Australia, as well. 

1-800-GOT-JUNK? accepts most household items, including the following:

  • Carpeting
  • Construction waste
  • Electronics 
  • Fitness equipment
  • Furniture
  • Hot tubs
  • Mattresses and box springs
  • Pianos
  • Refrigerators and freezers
  • Yard waste

The company also specializes in full household and estate cleanouts and can clear the following spaces:

  • Attics
  • Basements
  • Crawl spaces
  • Garages and carports
  • Storage units
  • Sheds

1-800-GOT-JUNK? is available before and after moving to remove items you don’t want to take with you, however, you can save money by getting rid of junk before paying for moving services. The company can provide assistance with additional home services, such as cleaning up waste and debris from renovations, disasters, house fires, hurricane damage, and flooding.

Like most junk removal providers, 1-800-GOT-JUNK? does not accept hazardous materials, including household chemicals, asbestos, paint, and any potentially dangerous construction debris. Further, the company’s junk removal services are limited by its two-person crews, so you may be unable to get rid of items that require additional physical labor to lift and carry.

1-800-GOT-JUNK? does not directly provide vehicle removal but can connect you with a third-party agent for that service.


1-800-GOT-JUNK? Customer Reviews

As part of our research process, we carefully evaluated hundreds of online customer reviews for 1-800-GOT-JUNK?. Based on those reviews, many customers were pleased with GOT-JUNK’s quick turnaround time and professionalism. However, some customers were left dissatisfied by what they considered high prices for the services provided.

Below are examples of online feedback from Google Reviews.

“I booked the appointment in the morning and the crew showed up that afternoon. I had a bunch of scrap wood and plastic seats. I got a reasonable quote and, 40 minutes later, all the junk was gone. The crew was polite and efficient.” — David Baulch

“I was able to get a same-day appointment. They arrived toward the end of my appointment window, but called me a couple of times to keep me updated on the status and when I could expect them. [They] were friendly and professional and loaded everything up very quickly. They swept out my shed and even offered to take some boxes and styrofoam for no extra charge that I was going to break down myself and put in my bins. Quick, easy, and friendly service.” — Victoria Salgado 

“Everything went as described. They had an earlier appointment available, showed up on time, and were professional and courteous. My only complaint is that it was a bit pricey.” — Daniel Bodon

“The employees were friendly and worked quickly, but I have to say it seemed extremely overpriced for the service provided. After tax and tip it cost nearly $600 for two people to remove a small bookcase, coffee table, chair, and table. They don’t show pricing until they arrive and see what items you have, so it’s a little awkward to raise any concerns. I’m not unhappy with the service, just a little taken aback by the expense. Having used other companies in the past, I have to be honest and say they provided the same service for a lot less money.” — Andrew Jacobs


Our Conclusion

1-800-GOT-JUNK? is among the top junk removal providers in the industry and stands out for its quality customer service. GOT-JUNK makes scheduling easy and hassle-free through online appointments, same-day service capabilities, and no-contact quotes and junk hauling. The company offers 24/7 live customer service online and by phone. GOT-JUNK also avoids adding to landfills when possible and partners with groups such as Goodwill and the Salvation Army to donate gently used pieces. 

One downside to 1-800-GOT-JUNK? may be its pricing structure, which is based on size rather than weight or individual items. This means bulky but reasonably easy-to-load items, such as sofas and box springs, can be more expensive than competitors would charge. Also, the company uses two-person crews, so it might not be the best fit for heavy pieces requiring more manpower.

It’s important to note, however, that GOT-JUNK’s on-site estimate does not obligate you to use their services. Once you receive your quote from 1-800-GOT-JUNK?, you can compare pricing with other junk removal providers to ensure you are getting the best service for the money.


FAQs About 1-800-GOT-JUNK?

Is 1-800-GOT-JUNK? a franchise or a corporation?

1-800-GOT-JUNK? is a franchised residential and commercial junk removal provider. The company currently has approximately 160 franchise locations throughout most of the United States, Canada, and Australia.

Where does 1-800-GOT-JUNK? operate?

1-800-GOT-JUNK? operates in 46 U.S. states and Washington, D.C., with additional locations throughout Canada and Australia. It’s important to note, however, that GOT-JUNK may not provide services to your area, even if you live in one of the states or countries where the company operates. GOT-JUNK’s website includes a tool for checking availability in your town or city.

What are the benefits of using 1-800-GOT-JUNK?

The benefits of using 1-800-GOT-JUNK? include the ease and efficiency of letting a professional company haul your unwanted items. Labor and transportation are included, eliminating the need for you to rent a truck or find assistance moving heavy pieces. Additionally, GOT-JUNK can often provide same-day service, so it is a great option if you need items removed quickly.


Our Rating Methodology

We back up our moving company ratings and recommendations with a detailed rating methodology to objectively score each company. We conduct research by reading through the company websites, analyzing customer reviews, conducting consumer surveys, requesting quotes, and speaking with customer representatives. We then score each moving company against our review standards for services, contents coverage, scheduling, trailer and container options, additional benefits, and reputation to arrive at a final score out of 100.

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