Truly Nolen of America is a pest control company known for using environmentally friendly pest management techniques where possible. To protect your home from pests like mice, termites, and bed bugs, you want to hire the best experts in pest control and prevention. We have evaluated the best pest control companies in the United States on metrics including plans, customer service, and availability to help you determine the best company for you.
This Truly Nolen of America review details the company’s services, prices and coverage area and compares it to competitors.
Our top recommendation for pest control is Terminix, a company with PhD-level entomologists and more than 90 years of experience in the industry. You might also wish to consider top pest control companies Orkin and Ehrlich.
Compare Other Pest Companies
| Company | Star Rating | BBB Rating |
|---|---|---|
A+ | ||
A+ | ||
B+ | ||
A+ | ||
A+ |
Pros & Cons
| Pros | Cons |
|---|---|
|
Environmentally friendly options |
Only available in 16 states |
|
Termite and bed bug control |
No live chat |
|
Money-back guarantee |
Pro Tip
- Vincent Errante, a professional exterminator, advises homeowners to set realistic expectations when hiring any pest-control company: “A lot of people think we can wave a wand. It takes at least two months, and for a bad infestation, six months. That’s why it’s called pest management.”
Truly Nolen Plans & Services
Truly Nolen of America is a family-owned pest control company that was founded in 1938. It incorporates environmentally friendly techniques and uses natural products for treatment whenever possible. This includes botanical aerosols derived naturally from plants and borate-based powder applications, which have minimal toxicity to mammals.
Truly Nolen of America offers standard pest control services as well as specialized treatment for bed bugs and termites. It also offers pest control for lawns.
These are the common household pests Truly Nolen of America addresses:
- Rodents
- Bees
- Wasps
- Ants
- Beetles
- Boxelders
- Caterpillars
- Crickets
- Earwigs
- Fleas
- Flies
- Gnats
- Grubs
- Lice
- Millipedes
- Mosquitoes
- Moths
- Cockroaches
- Silverfish
- Spiders
- Ticks
- Weevils
The 4 Seasons Pest Control plan provides your home with immediate treatment, which is followed up by quarterly treatments to make sure your home is protected against pests. Homeowners get four standard services each year.
Before your services begin, a technician will visit your home to conduct an assessment. This will determine which pests are populating your home, helping the technician decide which treatment is best.
Truly Nolen’s customer satisfaction guarantee includes unlimited service calls—if you’re unsatisfied with the technician’s work, they’ll come back out to reapply the treatment at no extra cost—and a 100% refund of your most recent application if you’re not totally satisfied.
Pro Tip
- Good exterminators won’t give an estimate over the phone. According to This Old House Magazine’s pest control guidance, you should ask any prospective company to provide a list of chemicals they plan to use and confirm they rotate treatments every three months, since pests can grow resistant to the same products over time. This applies whether you’re evaluating Truly Nolen or any of the competitors listed below.
Termites
Why Early Detection Matters: According to This Old House Magazine, termites inflict billions of dollars’ worth of damage on homes each year—and much of it could be avoided with early detection. Keep in mind that even pressure-treated wood won’t completely prevent termites from getting into a structure, so a professional inspection and ongoing treatment plan remain essential, especially if you live in a high-risk area.
The Total Termite Protection Plan provides you with complete termite protection that focuses on the soil and structure of the infestation. Truly Nolen of America experts combine a variety of techniques to rid your home of these pests. They offer thorough protection that’s both above and below ground.
Truly Nolen starts by giving you a free inspection for termites or other types of pests. This inspection also allows your technician to give you accurate pricing for the services your home needs. Once you’re in agreement with the terms, a technician can service your home as soon as a day after the inspection.
Locations
Truly Nolen of America has more than 100 locations in 16 states across the country:
- Arizona
- California
- Florida
- Georgia
- Kentucky
- Nevada
- New Jersey
- New Mexico
- New York
- North Carolina
- Ohio
- Pennsylvania
- South Carolina
- Tennessee
- Texas
- Utah
Truly Nolen Customer Reviews
Truly Nolen of America has multiple Better Business Bureau (BBB)* pages, each devoted to different branch locations. The company is not accredited by the BBB but holds an A+ rating on most pages. Here’s what some real customers had to say.
“I am a 38-year Real Estate Agent in Naples, Fl. I have sold over 800 homes in my career here and can tell you that Truly Nolen has been present for 100’s of these homes because they are brought with my Home Team Inspectors when we have the homes thoroughly Inspected for the new homeowners! They are efficient, friendly, and certainly know their business! Highly recommend them whether you are purchasing or have a treasured home or condo here in Naples!” –Nancy B.
“Expensive! I’m sure Truly Nolen does a great job managing pests, however, their price is unbelievable! They inspected for rodents in our home and were overzealous in their approach…They recommended that we replace all of our insulation in the attic, do a major cleaning of the attic and seal up all the entry points. Their bid was $9,529!!!…After additional research with other local Flagstaff companies, we were told we did not need to replace the insulation nor did we need to do a complete sanitation in the attic. We found out that hantavirus is carried by deer mice which we have not seen in our home. We hired Flagstaff Handyman Services to plug up the holes around our home and they did a terrific job! We also hired Coconino to place traps in the attic and in the kitchen. All the traps were found to be empty and the handyman did not find droppings in the attic. The handyman was $175 and Coconino was $75. Would not recommend Truly Nolen due to ridiculously high prices.” –Jen P.
*BBB information is current as of August 2022.
Provider | Truly Nolen of America | Terminix | Orkin |
|---|---|---|---|
|
Our Overall Score out of 100 |
76 |
98.5 |
94 |
|
States Available |
16 |
47 |
47 |
|
BBB Rating* |
A+ |
C+ |
A+ |
|
Online chat |
No |
Yes |
No |
Pro Tip
- When reading customer reviews for any pest control company, pay attention to whether the provider outlines a long-term treatment strategy. According to This Old House Magazine’s guide on hiring an exterminator, good exterminators should provide a list of chemicals they’re using and change them every three months because pests grow resistant. A company that doesn’t rotate its treatment approach may draw more complaints over time, so look for reviews that mention follow-up visits and evolving treatment plans.
Our Conclusion
We give Truly Nolen of America a score of 76 out of 100 on key metrics, including plan options, state availability, trustworthiness, customer service, and additional benefits.
Truly Nolen of America has more than 80 years of experience in the pest control industry and a mission to provide environmentally friendly services. The company also offers a money-back guarantee.
We also recommend considering Terminix, Orkin, and Rentokil for your pest control needs. These industry leaders have highly trained specialists, customer service guarantees, and comprehensive pest control plans, and they offer services in more than 35 states. Get at least three quotes from different companies to compare prices and services accurately.
Pro Tip
- When evaluating any pest control company, look beyond brand reputation. As This Old House magazine has advised, reputable pest-control companies should be licensed by state agriculture departments, carry liability insurance, and belong to state pest-control associations or the National Pest Management Association (NPMA). You can verify credentials through the NPMA’s website at pestworld.org.
Company Information
- Company name: Truly Nolen of America
- Company type: Private
- CEO: Scarlett Nolen
- Year founded: 1938
- Headquarters: 432 S. Williams Boulevard, Tucson, AZ 85711
- State availability: 18
- BBB rating: A+
Frequently Asked Questions
What does Truly Nolen of America use?
Truly Nolen of America uses environmentally friendly products whenever possible, including botanical aerosols derived naturally from plants and borate-based powder application, which has little to no toxicity to mammals.
Is Truly Nolen of America a good pest control service?
If you are interested in environmentally friendly solutions for pest control services, Truly Nolen may be right for you. The company is committed to using eco-conscious products whenever possible. However, services are only available in 18 states.
Truly Nolen’s emphasis on eco-friendly products like borate-based powders aligns with a broader industry shift away from broad-spectrum sprays. As USDA research entomologist Richard J. Brenner has noted, indiscriminate spraying often kills only the least hardy insects, allowing a few survivors to multiply into a whole strain of resistant bugs. Targeted approaches — focusing on breeding places rather than general perimeter spraying — tend to be far more effective long-term.
What do pest control companies do?
Pest control companies employ trained professionals to identify and assess pest control issues, remediate them, monitor the situation, and help prevent future infestations. Common household pests these companies protect against include cockroaches, ants, spiders, rodents, and more. Specialty pests include bed bugs and termites.
Our Rating Methodology
We back up our pest control recommendations with a detailed rating methodology that we use to objectively score each provider. We review pest control plans, navigate the provider website, speak with customer service representatives by phone and online chat (if available), request quotes, and analyze customer reviews for each provider. We then score the provider against our review standards for plans and services, reputation and customer responses, customer service offerings, workmanship guarantees, financing, and availability to arrive at a final score on a 5-point rating scale.
