Payne Pest Management is a professional pest control provider serving homeowners and businesses in Southern California. With expertise in addressing pests specific to the region, the company offers targeted solutions to help homeowners manage infestations effectively.
In this review, we’ll examine Payne Pest Management’s services, pricing, and customer feedback to help you determine if it’s the right fit for your pest control needs. We’ll also compare it to some of the best pest control companies in the industry, such as Terminix and Orkin, to help you make an informed decision.
Compare Other Pest Companies
| Company | Star Rating | BBB Rating |
|---|---|---|
A+ | ||
A+ | ||
B+ | ||
A+ | ||
A+ |
Pros and Cons of Payne Pest Management
Pros
- Provides solutions to eliminate a wide variety of household pests
- Has local expertise about the pests and climate in Southern California to better assist homeowners
- Uses Integrated Pest Management (IPM) practices for targeted pest control
Cons
- Doesn’t have as many years of experience as other veteran brands in pest management
- Has a limited service area in Southern California
Payne Pest Management Plans and Services
Payne Pest Management, Inc. serves residential and commercial customers in Southern California using Integrated Pest Management (IPM) methods. IPM includes identifying a pest problem and customizing a treatment plan based on the results of an inspection.
Before treatment, you can request a free in-home inspection. During this visit, a technician will diagnose the extent of the infestation and identify the insect species you’re dealing with. Based on the findings, your specialist will recommend a targeted treatment plan, including monthly, bi-monthly, or quarterly visits. Your technician may also suggest additional treatments around the perimeter of your home, such as exterior sprays, to prevent future problems.
Payne Pest Management provides services to protect your home against the following pest species:
- Ants
- Roaches
- Flies
- Silverfish
- Fleas
- Spiders
- Moths
- Earwigs
- Rodents
- Termites
- Bees
- Gophers
- Bed bugs
- Squirrels
- Raccoons
- Opossums
- Crickets
The termite treatment offered by Payne Pest starts with a comprehensive evaluation of your home. Then, your specialist will recommend localized treatment, heat treatment, or fumigation, among other termite elimination methods. After treatment, your technician will follow up with an annual termite inspection.
In addition to general pest control, termite control, and rodent control, Payne provides services for soil treatments and wood damage repair.
Locations
Payne Pest Management is a local, family-owned company with three locations around Southern California. You can find a Payne service provider in the following counties:
- San Diego
- Orange
- Los Angeles
- Ventura
Payne Pest Management Reviews
Payne Pest Management is accredited by the Better Business Bureau and has an A+ rating. Positive reviews have mentioned the company’s friendly and courteous technicians. People who have been dissatisfied with Payne’s service left comments about unprofessional technicians during complex treatments.
Here are a few Payne Pest Management reviews:
“The best thing about Payne Pest Management is [its] excellent service and follow-up. We have been customers for about 10 years and wouldn’t think about using another service.” —Pat P. via Google Reviews
“They have the worst customer service. [The technician] asked to leave the front door open to inspect the home and we agreed…We stayed on the second level with our two small dogs to keep them out of the way…They left without saying anything or shutting the front door.” —Linda S. via Yelp
Pro Tip
- The quality of a technician’s diagnostic approach matters as much as their demeanor. Richard J. Brenner, a medical entomologist and research leader for the U.S. Department of Agriculture, has emphasized to This Old House Magazine that unfocused pest treatment is ineffective. As he put it, broad spraying is “like firing a missile and hoping that one of your enemy planes runs into it.” When reading reviews, look for mentions of technicians who take time to identify pest sources and target treatments accordingly.
Payne Pest Management vs. Competitors
We gave Payne Pest Management a 3.1 out of 5 stars. The company offers general pest control services that target termites, bed bugs, and other pests, but it doesn’t have a service guarantee and only services one U.S. state. Compare Payne Pest Management to our top picks for pest control below.
Provider | Payne Pest Management | Terminix | Orkin |
|---|---|---|---|
|
Our overall score (out of 5) |
3.1 |
4.7 |
4.6 |
|
States available |
1 |
47 |
47 |
|
BBB rating |
A+ |
A+ |
A+ |
|
Online chat |
No |
Yes |
No |
Pro Tip
- When evaluating any pest-control company, look beyond customer reviews. As This Old House Magazine has advised, reputable pest-control companies should be licensed by state agriculture departments, carry liability insurance, and belong to state pest-control associations or the National Pest Management Association. You can verify credentials through the NPMA’s website at pestworld.org.
Our Conclusion
Payne Pest Management may be a decent option for you if you live in California and are looking for a family-owned pest control company. However, Payne has less experience in the industry than other top-rated pest control providers and is only available in one state.
For the most comprehensive and efficient pest management services, we recommend Terminix and Orkin. These companies are available across the nation and have teams of expert pest specialists who can build a targeted plan for your home.
Company Information
- Company name: Payne Pest Management, Inc.
- Company type: Private
- CEO: Willie Payne
- Year founded: 2006
- Headquarters: 10070 Carroll Canyon Road Suite 100, San Diego, CA 92131
- State availability: 1
FAQs About Payne Pest Management
Does Payne have an online customer dashboard?
Yes, homeowners who start services with Payne will gain access to an online customer dashboard. When you log in, you can manage your account and make a payment for pest control services.
Does Payne offer environmentally friendly pest treatment options?
Payne Pest Management offers homeowners alternative treatment options with eco-friendly products. During the initial inspection and treatment plan consultation, you have the option of choosing natural, chemical-free, or low-toxicity products to use in and around your home.
Do I need to hire a professional pest management company?
Many homeowners often opt for do-it-yourself methods to control pests around their property. However, a professional pest control specialist can help you build the most effective and long-term defense against common pests. Professional exterminators are trained on pest activity, how to eliminate them, and what measures to enforce to prevent them from coming back. Most plans include year-round treatment and preventative services.
Our Rating Methodology
We back up our pest control recommendations with a detailed rating methodology that we use to objectively score each provider. We review pest control plans, navigate the provider website, speak with customer service representatives by phone and online chat (if available), request quotes, and analyze customer reviews for each provider. We then score the provider against our review standards for plans and services, reputation and customer responses, customer service offerings, workmanship guarantees, financing, and availability to arrive at a final score on a 5-point rating scale.
