5 Best Flooring Companies in Charlotte, NC

Popular Types of Flooring

Whether you're looking for something bold and lively or elegant and subtle, there's a floor for you. Discover the most essential details about each type to guide your decision making.

Hardwood Flooring

Homebuyers across Charlotte seek out hardwood flooring for its beauty and durability. It's available in several varieties to accommodate different designs, from walnut and cherry to maple and oak. However, it's among the priciest of flooring materials and requires consistent maintenance. At a minimum, you'll need to use specialty cleaning products regularly and refinish the floor every few years. Since it's susceptible to water damage, it's also not suitable for bathrooms, basements, or laundry rooms.

Engineered Wood Flooring

Engineered wood gives you the durability and look of hardwood without the extra maintenance. Typically, it consists of a layer of real hardwood fused with a plywood substrate. Despite the lower retail cost, it might feel more hollow to walk on, and the thin hardwood layer can only be refinished a single time. That said, its lower propensity to warp could still make it a good investment.

Laminate Flooring

Laminate is another more affordable flooring option, consisting of a particleboard base, wood or tile finish, and protective plastic coating. It's scratch-resistant, easy to clean, and available in many different styles and colors. However, it's more susceptible to water damage and chipping.

Vinyl Flooring

Maintenance with vinyl floors is as simple as it gets. You can purchase them in luxury vinyl tile (LVT) or luxury vinyl plank (LVP) styles, with each option equally durable. They also come at a reasonable price point, somewhere between laminate and engineered wood.

Tile Flooring

Tile flooring is perfect for kitchens, bathrooms, and other moisture-prone areas. It offers years of life with low upkeep requirements, and is available in many materials, patterns, and colors. However, it requires intensive prep work before installation and can be cold and sleek to walk on. Pricing relies on the material you pick, with porcelain being more expensive than ceramic.

Stone Flooring

Stone floors are among the most waterproof available. You can choose from a variety of bold design options, including travertine, granite, marble, and sandstone. Despite its unique flair, it's not easy to clean, and long-term maintenance could be a bit more expensive.

Linoleum Flooring

With proper maintenance, linoleum floors can last for years. It is a cost-effective choice with numerous possibilities for adaptation. However, it can easily get dented or scratched and has been known to lose its original coloring when exposed to the sun's rays. The sun's rays also lead linoleum to fade over time, and it might not work well for damp locations.

Carpet

Of all flooring options, carpet is one of the most affordable. It lends a homey feel to a room and muffles noise effectively. Unlike hard floors, carpet removes concerns about scratches or dents, and the extra padding is much safer for young children. However, carpet requires considerable effort to keep clean, especially if you have pets. The fibrous material holds onto stains, dampness, smells, and pollen, making it less suitable for allergy sufferers.

How to Choose a Charlotte Flooring Company

Choosing the appropriate installer significantly affects your new floor's longevity. We recommend evaluating different companies using the following criteria.

Reputation and Reviews

The first thing to note is whether a company is known for good service and high-quality work. You can learn more about previous clients' experiences from review sites like Yelp, the Better Business Bureau (BBB), Trustpilot, and Google. Even the most reliable flooring installers will have both positive and negative reviews. Look for how a company deals with complaints and interacts with others. If it works toward a satisfactory resolution and acts in good faith, that's an encouraging sign. However, if it's combative or has a high negative-to-positive review ratio, it's best to avoid working with it.

Portfolio and References

A good flooring company will be excited to show you portfolios of its previous work. Closely inspect each listed project and ask questions as you have them. Portfolios might also include references from past customers. Request their contact information so you can discuss their interactions and thoughts about the company.

Specialization and Services

No two companies have the same experience or product offerings. You should find one that specializes in the material or type of floor you're interested in. A contractor's service offerings can also make a difference. At the very least, you should choose a provider that offers to haul away your old flooring materials. However, businesses can also offer hardwood refinishing or design assistance.

Cost

While cost shouldn't be the most important factor when choosing a flooring installer, it's still important to find one that honors your budget. We recommend getting quotes from at least three companies to compare rates. You can do this fully online or by requesting complimentary on-site estimates.

Warranties and Guarantees

Flooring services typically come with a pair of warranties. The first one, issued by the manufacturer, covers the product itself. The second covers the installation crew's workmanship. Depending on the installer and flooring brand you pick, warranty protection could be limited to a fixed term. In other instances, it continues for the life of the floor. Ask an installer about its warranty terms, including extensions that could give you a few more years of coverage.

Estimated Timeline

You don't want your flooring project to last longer than necessary. Request an estimated timeline up-front and ask about potential delays. Express your expectations clearly and secure any guarantees in writing.