5 Best Flooring Companies in Rochester, NY

Popular Types of Flooring

Whether you're looking for something lively and bold or subtle and elegant, there's a floor for you. Discover the most essential details about each type to guide your decision making.

Hardwood Flooring

The appeal of hardwood floors stands the test of time. With shades including maple, walnut, oak, cherry, and more, it can fit any design without sacrificing durability. However, it's one of the most expensive flooring materials and requires significant upkeep. At a minimum, you'll need to use specialty cleaning products regularly and restore its finish every few years. Since it's susceptible to water damage, it's also not suitable for laundry rooms, basements, or bathrooms.

Engineered Wood Flooring

Engineered wood gives you the beauty of hardwood without the strict maintenance. They use a plywood foundation with a layer of real hardwood on top – ultimately cutting your costs. While it's less likely to warp than true hardwood, it can sound hollow to walk on and can't be refinished more than once.

Laminate Flooring

Laminate floors come in tile and wood finishes, but they all have a particle board base. A strong plastic coating gives them defense against scratches and simplifies cleaning. However, it's more susceptible to water damage and chipping.

Vinyl Flooring

Vinyl flooring has superior moisture and fading resistance and is easy to maintain. Popular options include luxury vinyl tile (LVT) and luxury vinyl plank (LVP), with both having equal durability and longevity depending on the model you buy. Their price point sits comfortably between wood and laminate.

Tile Flooring

Tile flooring is a great choice for bathrooms, kitchens, and other moisture-prone areas. It provides years of life with minimal maintenance needs, and is available in many materials, colors, and patterns. However, it requires intensive prep work before installation and can be cold and smooth to walk on. Pricing depends on the material you choose, with porcelain being more expensive than ceramic.

Stone Flooring

Stone floors are among the most waterproof available. You can choose from a variety of bold design options, including travertine, marble, sandstone, and granite. However, like hardwood, it can be expensive and difficult to clean.

Linoleum Flooring

Linoleum is made from cork and linseed oil and can last for decades if cared for properly. It’s an economical option with many design possibilities. However, the softer material is easier to dent or scratch, and it's known to fade with sunlight exposure. It’s also not suitable for areas with excess moisture like kitchens and bathrooms.

Carpet

Carpet is the most affordable flooring option. It can make a space feel more homey and is great for muffling sound. You don’t have to be concerned with scratches or dents, and the cushioning makes it a safer choice for babies and toddlers. However, the fibrous material easily retains moisture, odors, and stains, which isn't ideal for pet owners or allergy sufferers.

How to Choose a Rochester Flooring Company

Choosing a floor covering provider is just as critical as choosing a design. To ensure you get the most value, consider each of the following criteria.

Reputation and Reviews

The first thing to note is whether a company is known for good service and high-quality work. Check review sites like Google, Trustpilot, the Better Business Bureau (BBB), and Yelp to see what previous clients have to say. Every flooring contractor will have a mix of positive and negative feedback online. If a company resolves complaints in a constructive and satisfactory way, it's generally a good sign. However, if you find more negative reviews than positive ones, it's better to steer clear.

Portfolio and References

A trusted flooring company will be happy to show you portfolios of its previous work. Closely inspect each listed project and ask questions as you have them. It's also good practice to ask for references from former customers. Once you have their contact information, reach out to ask about their experiences.

Specialization and Services

Look for a business that specializes in the type of flooring you're interested in. For example, a crew might be experienced with carpet but not tile. Equally important is a company's service offerings. At the very least, it should offer cleanup and haul-away for your old flooring materials. However, if you're feeling lost in all the material, style, and color choices, you can also look for installers with design teams.

Cost

Cost is key to consider, but it should be less important than quality in your selection process. We recommend getting three to five different quotes for your flooring job to compare pricing and workmanship. Many companies offer on-site and online estimates to simplify the process.

Warranties and Guarantees

You should look for two different warranties in your company search. A manufacturer's warranty protects you in case of a product defect, while an installer's warranty covers workmanship. While some manufacturers and contractors have lifetime warranties, most are still restricted to a specific time period (often ten years.) If you'd like additional coverage, you might be able to pay extra for an extended warranty.

Estimated Timeline

You don't want your flooring project to last longer than expected. Request an estimated timeline up-front and ask about potential delays. Express your expectations clearly and secure any guarantees in writing.