CPI Security Review

CPI Security is a regional provider that has delivered professionally installed home security systems across the Southeastern U.S. for over 25 years. Its offerings include 24/7 monitoring, smart home integration, and video surveillance through the inTouch platform. CPI tailors its packages to fit various home sizes, budgets, and protection needs.

In this review, we break down CPI Security’s features, pricing, and customer feedback to help you decide if it’s the best home security system for your home.

Our Take on CPI Security

CPI Security has over 25 years of experience providing home security systems nationwide, holds an A+ rating from the Better Business Bureau (BBB), and has 24/7 customer service. However, it doesn’t give exact pricing information online and has a no return policy.

Pros and Cons of CPI Security

CPI Security Packages and Equipment

CPI Security offers two distinct packages to customers:

• inTouch Essentials Package: The inTouch Essentials package is CPI Security’s most basic package. It includes five door and window sensors, an indoor motion detector, and a basic wireless control panel.
• inTouch Essentials Plus Package: The inTouch Essentials Plus package includes everything in the Essentials package along with a SmartHub center. An additional motion sensor, doorbell camera, and archived video footage are available for an added fee.

Every package includes professional installation. A home security expert will visit your property, install your system, make recommendations on how to use your system, and show you how to arm and disarm alarms.

CPI Security Package Comparison

CPI Security Optional Add-Ons

CPI Security also offers customers the option to add additional security equipment to your package. Some popular extras include:

• Glass break detector: The glass break detector will alert you when a glass window or door is smashed, not just when it’s opened.
• Fire communicator: Unlike a standard smoke detector, CPI’s fire communicator will contact the authorities automatically when it detects fire or smoke.
• Water sensor: CPI Security’s water sensor will contact you if it detects interior flooding from an appliance or the weather.

CPI Security Pricing

CPI Security doesn’t offer standardized pricing for its packages online. This is because the specific price that you’ll pay for your package may vary depending on the number of devices you add to your package and other factors.

CPI Security’s monthly monitoring starts at $29.99 a month for all of its packages, but equipment costs will vary.

CPI Security Customer Service

CPI Security offers 24/7 customer service. You can contact the customer service team using a number of methods:

• By phone: To contact CPI Security by phone, dial 800-948-7133. Phone support is available 24 hours a day, seven days a week.
• Live chat: Chat with a CPI representative by accessing its customer care page and clicking the “live chat” button.
• By email: To contact CPI Security by email, visit the home security company’s customer care page and click on the button labeled, “submit a question.” CPI will then redirect you to a support ticket you can submit.

A limited one-year warranty for parts and a 90-day warranty for labor comes standard with each CPI Security package. You can also purchase extended coverage through CPI’s Service Plus Warranty add-on, which covers free replacement parts for both damage and normal wear and tear.

CPI Security Reviews

CPI Security currently has an A+ rating with the BBB. On third-party review sites, customers who had positive experiences with CPI praise the customer care team, its attention to detail, and the ability to customize your package. Customers who have had negative experiences often complained about billing issues and questionable contract disputes.

Let’s take a look at a few sample reviews below:

“We’ve been customers since 2007. We are so happy with not only our security system components, but also with the genuine care and attention CPI customer service has provided to us all of these years.” —Dina K. via the BBB

“If I only can give 0 stars—terrible consumer experience, they tie you to a contract and cannot let you leave without paying. If you plan to move, they will charge you exorbitantly to make money. AVOID CPI at all costs.” —Nehal P. via the BBB

Our Conclusion

CPI Security provides a wide range of security packages and plenty of smart devices. Tech-savvy homeowners may love the company’s SmartHub panel, inclusive inTouch app, and live video streaming. However, if you’re searching for a flexible contract or a standard extended warranty, CPI Security might not be right for you.

We still recommend exploring CPI’s customization options and seeing if the company’s equipment falls within your budget.

CPI Security vs. Competitors

Still not sure about CPI Security? Check out our provider comparison chart below.

Provider Comparison Chart

More Reviews on Home Security Systems

• Vivint Home Security Review
• Alder Home Security Review
• SimpliSafe Home Security Review
• Nest Home Security Review
• Scout Home Security Review
• Canary Home Security Review
• Vector Security Review
• ADT Home Security Review

FAQs About CPI Security

Our Rating Methodology

We back up our home security recommendations with a detailed rating methodology that we use to objectively score each provider. Our research includes analyzing product specifications, reviewing service and plan information, speaking with customer service representatives, and analyzing customer reviews. We then score the provider against our review standards for system options, special features, installation options, connectivity and smart-home automation features, pricing, contract terms, warranty, usability, availability of a trial period, and trustworthiness to arrive at a final score out of 5 points.