Buying a Samsung appliance comes with a manufacturer’s warranty, providing some initial protection for your investment. While registering the warranty isn’t mandatory, doing so can alert you to recalls and product updates and may even open the door to exclusive deals.
In this review, we’ll dive into Samsung washer warranty coverage and costs, compare it to home warranty options, and share customer experiences to help you make an informed choice for protecting your appliances.
Key Takeaways
- Samsung washer warranties include one year of coverage on all parts and labor, three years on the stainless tub, and 10 years on the direct-drive motor, with extended warranty plans available for $114.99 for three years or $199.99 for five years.
- The extended Samsung Premium Care warranty covers normal wear and tear repairs after the manufacturer warranty expires, including power surge protection and an in-home product tutorial with a Samsung Care Pro.
- Samsung received an A+ rating from the Better Business Bureau, though customer reviews are mixed, with some praising the company’s issue resolution while others express frustration with warranty claim experiences.
Samsung Washer Warranty Coverage
A Samsung washer warranty protects your clothes washer against manufacturing defects in materials or workmanship. It doesn’t protect against everyday wear and tear or damage caused by improper installation.
Under a Samsung warranty, Samsung guarantees repairs, replacements, or a refund of the purchase price. However, you must use a Samsung-authorized service technician and return any replaced parts to Samsung after repair work is complete.
Samsung washer warranty coverage will depend on the type of washer you buy. For reference, Samsung sells 2-in-1, front-load, and top-load washers.
Here’s the coverage you can expect from a Samsung washer warranty:
- One year of coverage on all parts and labor
- Three years of coverage on the stainless tub part only
- 10 years of coverage on the washing direct-drive (DD) motor part only
Samsung Premium Care for Extended Coverage
If you wish to purchase an extended Samsung warranty, you can choose the Samsung Home Appliance Premium Care for a three- or five-year term. Here’s what the warranty offers:
- 100% coverage on parts repair and labor for normal wear and tear—This begins after the manufacturer warranty expires.
- Power surge coverage—This covers any repairs if your equipment fails due to a power surge.
- In-home product tutorial conducted by a Samsung Care Pro—A Samsung professional will meet you in person to answer questions and help you better understand your new appliance.
Unlike the Samsung washer warranty, this extended warranty does cover breakdowns or failures due to normal wear and tear. It doesn’t cover any loss due to abuse, negligence, pre-existing conditions, rust, corrosion, theft, damage from weather, or any loss covered under a manufacturer’s warranty.
Samsung Washer Warranty Pricing
With a Samsung washer extended warranty, you can expect to pay the following:
- $114.99 on a three-year plan
- $199.99 on a five-year plan
Note: The maximum payment on repairs and replacements will not exceed the purchase amount paid for the product. Samsung washers and dryers typically cost anywhere between $499–$1,978.
Samsung Washer Warranty Claims Process
To file a claim, call Samsung’s customer service department.
There’s no deductible when you make a claim request and no waiting period between when you sign up for a warranty and when coverage starts.
Samsung Washer Warranty Reviews
The Better Business Bureau (BBB) accredited Samsung and gave it an A+ rating. However, Samsung has received mixed reviews from customers. Positive reviews express loyalty due to the company’s willingness to resolve issues, while others vow never to purchase from Samsung again, citing frustrating encounters when using the warranty.
Some Samsung washer customers have said:
“I had a cosmetic issue (over time) on the front load washer…. Samsung fixed it… I am now a loyal customer of Samsung’s.” — Kathy S., via BBB
“I have never had a more frustrating experience with a company and will never buy anything from Samsung again. I don’t trust the company to honor their warranties, nor make any effort to get things right when one of their products malfunctions.” — Jordan F., via BBB
Best Front-Load Washer
Samsung Bespoke Ultra Capacity Front Load Washer
This front-load washer has over five cubic feet of capacity and can run a full load of wash in as little as 28 minutes. It also utilizes AI OptiWash technology to determine the fabric type and soil levels and adjust the wash time as needed.
Best Top-Load Washer
Samsung Extra-Large Capacity Smart Top Load Washer
If you prefer a top-load washer, consider this Samsung model with a capacity of 5.5 cubic feet and Wi-Fi connectivity for maximum convenience. Like the Samsung Bespoke Ultra Capacity Front Load Washer, this washer can also wash loads in only 28 minutes and it also includes a built-in water faucet that lets you easily pretreat stained clothes.
Best Washer-Dryer Set
Samsung Bespoke Ultra Capacity Front Load Washer and Electric Dryer
If you’re looking instead for a washer-dryer set, this combo from Samsung provides all of the features of the Bespoke Front-Load Washer with a stylish flat-panel dryer that has nearly 8 cubic feet of capacity. The included dryer also includes a super-speed dry setting, Wi-Fi connectivity, an optimal drying feature that removes the guesswork out of cycle selection.
Tips To Maintain Your Samsung Washer To Keep Your Warranty Valid
Proper maintenance keeps your Samsung washer running efficiently and ensures your warranty remains intact. Neglecting basic upkeep can lead to avoidable repairs, which may not be covered under warranty. Follow the manufacturer’s recommended maintenance schedule and use your appliance as directed to prevent issues.
Clean your washer and its filter regularly to avoid buildup that can affect performance. Use only Samsung-approved detergents to prevent damage to internal components. Avoid overloading the washer, as excess weight can strain the motor and drum. Lastly, ensure your washer is plugged into a grounded outlet to protect it from power surges that could void the warranty.
Our Final Samsung Washer Warranty Review
The extended Samsung washer warranty doesn’t have an enrollment period. Additionally, you can cancel anytime. With a Samsung warranty, you also get access to a Samsung specialist who can help set up your clothes washing machine, explaining what to do in person and how to maintain it successfully.
Though an extended warranty from Samsung can save you costs in the long run, it’s not as affordable or as valuable as a home warranty which protects washers and other popular home appliances like refrigerators, clothes dryers, and more.
Alternative Protection Plans for Samsung Washers
In addition to the standard Samsung warranty, you can purchase home warranty coverage plans. These plans offer broader coverage and extended support. Companies like American Home Shield, Elite Home Warranty, and Liberty Home Guard provide plans that cover not just your Samsung washer but also other household appliances and systems. Choosing an affordable home warranty can provide total home protection beyond what Samsung’s warranty includes without spending a fortune.
Depending on the provider, these alternative plans often cover mechanical failures, wear and tear, and even accidental damage. Some also offer faster service response times and more flexible claim processes. Before purchasing a home warranty plan, read the provider’s residential service contract and compare coverage limits, exclusions, and costs to determine the best fit for your needs.
Home warranties can be purchased at any time during homeownership and typically come with a 24/7 customer service team and nationwide access to pre-screened, certified contractors.
After reviewing the top home warranty companies, we found that American Home Shield and Liberty Home Guard are the best for Samsung customers. Both companies offer generous home appliance insurance and protection for important major systems, such as furnaces and plumbing.
Top Home Warranty Companies Compared
Below our some of our top-rated home warranty companies:
| Company | Star Rating | BBB Rating | Monthly Cost | Service Fee |
|---|---|---|---|---|
NR | $57–$68 | $65–$125 | ||
B | $36–$100 | $100–$125 | ||
B- | $44–$48 | $75–$100 | ||
B+ | $77–$130 | $100–$125 | ||
B | $44–$82 | $75–$125 | ||
B+ | $51–$68 | $100–$150 | ||
A+ | $27–$61 | $65–$100 |
How To Shop for Appliances
Shopping for a major appliance, such as a washer, is a big commitment. To ensure you’re fully prepared to make the right purchase, it helps to do as much research in advance as possible. Looking into factors such as the brand’s warranty is an important step. Here are other important steps to take before purchasing an appliance:
- Set a Budget: Setting a budget in advance and sticking to it can help you avoid stretching out of your comfort zone or being roped into purchasing add-ons you don’t need. Having a budget in advance will also help you narrow your choices right out of the gate.
- Identifying Top Features: Before buying an appliance, research the top features and decide which are the most important to you. For example, if you’re buying a washer, you may be most concerned about load capacity. Or, you could be more interested in factors like noise level or energy efficiency.
- Be Aware of Brands: While it’s not a guarantee, it’s much more likely that a well-established brand will make a high-quality product than an unrecognized one. For example, Samsung is a trusted brand for washers and all other major appliances. Check professional and customer reviews of a brand you’re considering buying from before purchasing to ensure it’s reputable.
- Check Sizes in Advance: Picture this: You find the perfect washer and dryer set for your home and purchase in-store. But when the delivery person comes to install it, they tell you you don’t have enough space, and you have to send it back. Sounds like a nightmare, right? Measure the space where you plan on installing an appliance ahead of time to help avoid a similar situation, and only shop for appliances that size or smaller.
- Don’t Forget About Durability: While having the most up-to-date features are important, remember that a major appliance is supposed to last you for years. Ensure that the model you’re purchasing is well-designed and won’t easily break or damage so you can avoid having to shop for a replacement sooner than expected.
FAQs About Home Warranties
How do I check if my Samsung washer is still under warranty?
You can check your washer’s warranty by logging into Samsung’s Online Warranty Checker. You must create an online account and register your washer before checking your warranty.
What are the benefits of a home warranty?
There are several benefits of a home warranty. The main benefit is that a home warranty can cover expensive washer breakdowns, meaning you don’t have to set aside emergency savings to cover those expenses. A home warranty also sends professional service technicians directly to your home when you request service, saving you time sourcing your own. A home warranty covers additional home appliances and systems, while a Samsung warranty only covers your washer.
How long does it take for a home warranty to repair my washer?
Home warranty providers typically address a claim within 48 business hours. The time it takes varies per provider.
What do home warranties not cover?
Home warranties typically don’t cover routine maintenance for your washer, removal and disposal fees, or preexisting conditions. We recommend reading a provider’s sample contract to determine what its policy doesn’t cover before signing up.
Our Rating Methodology
We use a detailed rating methodology to objectively score each home warranty company we review. We conduct research by speaking with company representatives, requesting quotes, analyzing sample contracts, and running focus groups and homeowner surveys.
We use this information to score each provider in six comparison categories that we think are most important when choosing a home warranty. We rate each provider across 23 factors within those categories. Each factor is assigned a point value based on its importance to a homeowner, totaling 100 points. We convert the final scores to a 5-star rating.
Here’s a breakdown of our weighted factors:
- Coverage (35%): This category looks at how comprehensive each provider’s coverage is, including whether it covers unique items. Companies that cover the most items and have higher annual limits received the highest scores. We docked points from providers that impose long waiting periods or have depreciation policies that decrease your payouts for aging items.
- Cost (20%): We looked at average monthly prices and service call fees. We gave the most points to companies offering pricing at or below the industry average that don’t impose any surcharges or extra fees.
- Trustworthiness (15%): To gauge reputation and reliability, we reviewed customer ratings across sites such as the Better Business Bureau and Trustpilot, as well as companies’ responses to complaints. We also checked for National Home Service Contract Association (NHSCA) membership. Providers with the highest ratings and longest workmanship guarantees received higher scores. We deducted points for any ongoing legal issues.
- Plan transparency (10%): We read terms, policies, and disclosures in provided contracts and on each company’s website. Providers with transparent contract details and policies received more points.
- Customer support (10%): Companies with multiple claims filing options, fast response times, and accessible customer support scored well in this category.
- Flexibility (10%): We awarded more points to providers offering more plan options, larger add-on catalogs, the ability to choose your own technician, and customer-friendly cancellation policies.
