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American Home Shield vs. AHW Home Warranty (2022)

The This Old House Reviews Team helps you decide between American Home Shield and AHW Home Warranty in this comparison that goes in-depth on the cost, coverage, and customer reviews of these two providers.

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Are you thinking about purchasing a home warranty with American Home Shield or AHW Home Warranty? These are two of the best home warranty companies in the industry, offering coverage plans that protect your systems and appliances from expensive repairs. Keep reading our American Home Shield vs. AHW Home Warranty comparison to learn more about each provider’s plans, pricing, and customer reviews.

American Home Shield vs. AHW Home Warranty: Side-by-Side Comparison

Comparison American Home Shield AHW Home Warranty
Comparison American Home Shield AHW Home Warranty
This Old House rating 9.5/10 9.1/10
Get a free quote Visit site Visit site
Coverage options ShieldSilver™, ShieldGold™, ShieldPlatinum™, and optional add-ons Systems, Appliances, Combo, and optional add-ons
Monthly premiums $40–$58 per month $40–$49 per month
Service fee $75–$125 $75
State availability 49 states (all except Alaska) 45 states (all except California, Iowa, Missouri, Oklahoma, and Washington)
BBB rating B NR
Years in business 48 3*

*AHW settled a class-action lawsuit in November 2021 alleging that contrary to what the company previously advertised, AHW has been active for only three years. The suit also alleged that the company had falsified positive customer reviews. In the settlement, the company agreed to pay almost $150,000 in customer restitution and civil penalties.

Pros and Cons of American Home Shield

Pros Cons
Pros Cons
Covers damage due to rust and corrosion, which is uncommon within the home warranty industry Doesn’t cover Alaska
Customers can receive discounts on name brand appliances Is more expensive than AHW
Provides generous coverage caps on major systems and appliances

American Home Shield is one of the most well-known home warranty providers in the industry and offers three coverage plans to homeowners. To receive $50 off of a new plan, call American Home Shield at 844-529-9298 or fill out this form.

AHW Home Warranty is a relatively new provider in the home warranty industry and offers three impressive coverage plans, a variety of optional add-ons, and coverage in Alaska. To receive $100 off your plan, request a free quote from AHW by calling 866-605-8194 or submitting this simple form.

American Home Shield vs. AHW Home Warranty Coverage

American Home Shield and AHW Home Warranty each offer three home warranty plans. However, AHW offers more optional add-ons than American Home Shield.

American Home Shield Coverage

American Home Shield offers three plans: ShieldSilver™, ShieldGold™, and ShieldPlatinum™. ShieldPlatinum combines coverage for up to 23 systems and appliances with extra perks like roof leak coverage. ShieldSilver covers important home systems, and ShieldGold covers essential appliances and systems.

Compare American Home Shield plans below:

AHS Coverage Breakdown

Systems and Appliances ShieldSilver™ ShieldGold™ ShieldPlatinum™
Systems and Appliances ShieldSilver™ ShieldGold™ ShieldPlatinum™
Air Conditioning
Heating System
Smoke Detectors
Ceiling Fans
Plumbing and Stoppages
Water Heaters
Water Dispensers
Central Vacuums
Ranges, Ovens, and Cooktops
Clothes Washer
Clothes Dryers
Built-In Microwave
Trash Compactors
Freestanding Ice Maker
Garage Door Opener
Built-In Food Centers
Coverage Boost
Roof Leak Coverage

American Home Shield offers five optional add-ons:

  • Electronic extended warranty
  • Well pump
  • Pool and spa
  • Septic pump
  • Guest units up to 750 square feet

AHW Home Warranty Coverage

AHW offers three plans: a Systems Plan, Appliances Plan, and a Combo Plan. The Appliances Plan covers seven appliances, the Systems Plan covers eight home systems, and the Combo Plan combines the coverage of these two plans and adds protection for an instant hot water dispenser, garbage disposal, attic fan, ceiling fan, bathroom exhaust fan, doorbell, kitchen fan, and exhaust hood.

Here’s what each AHW Home Warranty plan covers:

AHW Home Warranty Coverage Breakdown

Plans Systems Plan Appliances Plan Combo Plan
Plans Systems Plan Appliances Plan Combo Plan
Central AC System
Central Heating System
Plumbing and Plumbing Stoppages
Electrical System
Hot Water Heater
Jetted Bathtub
Garage Door Openers
Refrigerator with Ice Maker
Clothes Dryer
Stand Alone Freezer
Oven, Range, Stove, and Cooktop
Clothes Washer
Microwave Oven
Instant Hot Water Dispensers
Garbage Disposal
Attic Fan
Ceiling Fan

AHW Home Warranty offers 19 optional add-ons:

  • Sump pump
  • Limited roof leaks
  • Ice maker
  • Additional washer/dryer
  • Pool and spa
  • Additional central heating unit
  • Additional central AC unit
  • Lawn sprinkler system
  • Septic system
  • Whole-house humidifier
  • Additional microwave
  • Central vacuum
  • Well pump
  • Wine refrigerator
  • Secondary refrigerator
  • Water softener
  • Additional oven
  • Additional dishwasher
  • Additional hot water heater

American Home Shield vs. AHW Home Warranty Cost

AHW Home Warranty offers a cheaper monthly premium than American Home Shield. Regarding service call fees, AHW offers a $75 standard service call fee for all customers, while American Home Shield allows customers to choose between $75–$125 for their service fee.

Note: With American Home Shield, a lower service fee will likely lead to a higher monthly premium, and a higher service fee will likely result in a lower monthly premium.

Note: Your specific home warranty cost will depend on the square footage of your home, the plan you select, and where you live. Because of this, we recommend getting quotes from both American Home Shield and AHW Home Warranty before signing up for a plan.

Home Warranty Cost Comparison

Company American Home Shield AHW Home Warranty
Company American Home Shield AHW Home Warranty
Monthly Premium Cost $40–$57 per month $40–$49 per month
Service Fee Deductible $75–$125 $75

American Home Shield vs. AHW Home Warranty Reviews

American Home Shield and AHW Home Warranty are both accredited by the Better Business Bureau and earned a B rating from the organization.

Home Warranty Reviews Comparison

Company American Home Shield AHW Home Warranty
Company American Home Shield AHW Home Warranty
BBB rating B NR
BBB accreditation Yes Yes
Number of customer reviews on BBB webpage 6,267 reviews 778 reviews
Average BBB customer review rating (out of 5 stars) 2.9 stars 3.3 stars

Our Conclusion

American Home Shield and AHW Home Warranty both offer home warranty plans that include comprehensive coverage for a variety of home systems and appliances. American Home Shield has more experience in the industry and serves more customers, but AHW offers more optional add-ons. Both providers offer reasonably priced plans.

Because of its history as an industry leader and its extensive plan options, we recommend American Home Shield for most homeowners, especially those seeking coverage for systems and appliances with undetectable pre-existing conditions. We do not recommend AHW at this time due to its recent settlement of a class-action lawsuit alleging fraud.

For more information on each provider, read our AHW Home Warranty review and our American Home Shield review.

Frequently Asked Questions About Home Warranties

What do home warranties cover?

A home warranty protects major appliances and systems from damage caused by normal wear and tear. It doesn’t cover appliances and systems that receive damage from natural disasters or theft.

What is the waiting period for AHW Home Warranty and American Home Shield?

AHW and American Home Shield have a waiting period of 30 days. It’s common for home warranty companies to have a brief waiting period before allowing customers to submit a claim.

Do American Home Shield and AHW Home Warranty repair and replace appliances and systems?

Both companies cover repairs and replacements, though a replacement product may not be the same brand and model of your old appliance or system. We recommend reading the AHS sample contract and AHW sample contract to learn about each company’s replacement policies.

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