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One Hour Heating and Air Reviews 2021

One Hour Heating and Air Conditioning is known for its motto: “Always On Time… Or You Don’t Pay A Dime!” In this article, the This Old House Reviews Team shares customer reviews and examines the company’s coverage options, customer service, and more.

Heat and Air Adobe

If you’re looking for One Hour Heating and Air reviews, you’re in the right place. The This Old House Reviews Team compiled customer reviews to share with our readers and examined this provider’s availability, services, and customer guarantees. Continue reading to see whether One Hour Heating and Air Conditioning is the right provider for you and your home.

Background and Availability

Founded in 1999 and headquartered in Wilmington, Delaware, One Hour Heating and Air Conditioning provides HVAC services to homeowners in Washington D.C. and 39 U.S. states, excluding Alaska, Hawaii, Maine, Mississippi, Montana, New Hampshire, New Mexico, North Dakota, Washington, West Virginia, and Wyoming.

Pros and Cons of One Hour Heating and Air Conditioning

Pros Cons
Pros Cons
Provides an on-time guarantee and satisfaction guarantee Not available in 11 states
Available 24/7 and offers emergency services Doesn’t offer plumbing services
Technicians are drug tested and receive a background check

One Hour Heating and Air Conditioning Coverage

One Hour Heating and Air Conditioning offers five core services related to your HVAC system: air conditioning, heating, ductwork, air quality, and thermostats. Here is what’s covered under each of these services:

  1. Air conditioning: A/C repair, A/C installation and replacement, and air conditioning unit maintenance
  2. Heating: Heater repairs, installation (including heat pumps), and heater maintenance
  3. Ductwork: Duct cleaning, duct repair, and duct installation
  4. Air quality: Duct cleaning, air filters and purifiers, humidifiers and dehumidifiers, and heat and energy recovery ventilators
  5. Thermostat: Thermostat replacement services and thermostat repair services

Emergency Services

Emergency services are offered by One Hour Heating and Air with no extra fees for nights, weekends, or holidays.

Guarantees

One Hour Heating and Air Conditioning provides two guarantees with its service: the on-time guarantee and a satisfaction guarantee. With the on-time guarantee, the company states that if its technicians are even one minute late, there will be no charge for the company’s services. The satisfaction guarantee states that the company will resolve any issues with its services quickly and honestly.

One Hour Heating and Air Conditioning Cost

The cost of One Hour Heating and Air Conditioning services depends on the specific issue a homeowner is having. The company gives its prices upfront to homeowners before services are performed. To schedule an appointment with One Hour Heating and Air, call 1-800-893-3523.

Customer Service

One Hour Heating and Air Conditioning provides 24/7 customer service. Homeowners can contact the company by calling 1-800-893-3523 or schedule an appointment using its appointment request tool.

One Hour Heating and Air Conditioning Reviews

One Hour Heating and Air is accredited with the Better Business Bureau (BBB) and has an A+ rating from the organization. Because some third-party review sites have separate pages for the company’s different locations, we compiled One Hour Heating and Air reviews from customers in Durham, North Carolina, to get a feel for customers’ experiences with the organization.

Note: We recommend that homeowners look up One Hour Heating and Air reviews in their specific location, as the quality of service may be impacted by local management.

As you can see in the table below, the company received strong reviews from Durham customers on the BBB, Angie’s List, and Google.

One Hour Heating and Air Customer Reviews in Durham, North Carolina

Review Website Average Star Rating Number of Reviews
Review Website Average Star Rating Number of Reviews
Angie’s List 4.4 star (out of 5) rating 125
BBB (national) 4.5 star (out of 5) rating 24
Google 4.8 star (out of 5) rating 343

Here are some customer reviews we found for One Hour Heating and Air Conditioning:

“I am a residential property manager and have worked with One Hour Heating and Air Conditioning on multiple properties. Every time I have reached out to [the company], it has been time-sensitive, and the company’s technicians have always come out quickly, been professional, and beat out the competing quotes.” — Anonymous via Angie’s List on February 2, 2020

“The whole process from start to finish was efficient, friendly, and professional. [My technician] took his time to explain everything he was checking and repairing.” — Monique W. via BBB on May 16, 2020

“The maintenance technicians were always okay but once you have repairs, they push you to replace [the system].” — Jessica K. via BBB on February 8, 2019

We also received the following note from one of our readers:

“I called [One Hour Heating and Air Conditioning] last July for repairs to my A/C. They finished the job and while paying for the repair I asked them how much is their 1 year preventive maintenance. They said $168.00 and includes two visits. I said OK and cut them a check for that day’s repair and annual preventive maintenance. They are counting that July visit as a FIRST visit of the preventive maintenance visit. They paid another visit in November 2020. Our dispute is that they should NOT count the repair visit in July 2020 as the FIRST preventive maintenance visit. I filed a complaint [and the company] accepted their mistake and agreed to refund me $84.00. Unfortunately so far no check.” — Jack R. on June 11, 2021

Our Conclusion

One Hour Heating and Air Conditioning is a reputable HVAC provider that provides generous guarantees, is available 24/7, and holds an A+ BBB rating and accreditation. We recommend One Hour Heating and Air if you have an issue with your air conditioner or heating system and need fast, guaranteed service. To get a free quote from the company, use the company’s online scheduling tool.

Company Overview

  • Company name: One Hour Heating and Air Conditioning
  • Years in business: 28
  • Phone: 919-646-3639
  • Website: https://www.onehourheatandair.com/
  • BBB rating: A+

To share feedback or ask a question about this article, send a note to our Reviews Team at reviews@thisoldhousereviews.com.