TriEagle Energy is one of the best electricity providers in Texas in 2025, earning 4.8 out of 5 stars in our provider review. The company offers fixed-rate electricity plans below 15 cents per kilowatt-hour (kWh), with contract terms of 12, 24 or 36 months. It also offers bill credit plans with a small bill credit, with rates below 14 cents per kWh.
If you’re looking to reduce your carbon footprint, TriEagle Energy also offers a 12-month plan with 100% renewable energy content. For competitive and predictable electricity rates in Texas, it’s hard to beat TriEagle Energy.
Founded in 2003, TriEagle Energy has over 20 years of experience in the Texas deregulated electricity market. Since 2019, the company has been a subsidiary of Vistra Corp., a Fortune 500 company and one of the largest power generators in the U.S. TriEagle Energy stands out for its affordable electricity plans and strong customer satisfaction.
Our Take on TriEagle Energy
TriEagle Energy ranks among our top-rated electricity providers in Texas. The company excels in its affordable fixed rates, straightforward pricing, flexible cancellation fees and strong customer satisfaction record. In 2024, TriEagle surveyed customers who had switched from other providers and found they were saving over $600 per year on average.
One of TriEagle’s best features is affordability. While the average electricity rate in Texas is 15.3 cents per kWh, according to the U.S. Energy Information Administration (EIA), TriEagle offers fixed-rate plans ranging from 14.8 to 15.2 cents per kWh, based on a monthly usage of 1,000 kWh.
The company offers contract terms of 12, 24 or 36 months. If you want to switch a plan early, TriEagle charges a flexible early termination fee (ETF) of $20 per remaining month. In contrast, some competing providers charge flat fees of up to $395.TriEagle also offers a 100% green energy plan with a slightly higher rate of 16.2 cents per kWh and a 12-month term.
In addition, the company provides bill credit plans that apply $30 credits when your monthly consumption reaches 1,000 kWh or 2,000 kWh. These plans can lower your effective rate to around 13.5 cents per kWh when you reach the usage threshold, but otherwise, you can expect to pay around 17 cents per kWh. Bill credit plans can offer savings if your monthly usage is consistent, but straightforward fixed-rate plans are better for price stability.
Like any electricity provider, TriEagle Energy has some downsides. The company has a narrow plan selection with no solar buyback or electric vehicle (EV) charging plans. If you own a home solar system with excess production, you may want a solar buyback plan from TriEagle’s sister company, TXU Energy.
Pros and Cons
Here are the main advantages and disadvantages of TriEagle Energy:
Pros
- Fixed-rate plans with transparent pricing and rates below the Texas average
- 100% green energy plan available
- High customer satisfaction
Cons
- No solar buyback plans
- No EV charging plans
- Bill credit plans can result in unpredictable pricing
TriEagle Energy Plans
TriEagle Energy offers five electricity plan options as of June 2025. Its fixed-rate and bill credit plans are available with contract terms of 12, 24 or 36 months, while the green plan is only offered with a 12-month term.
All TriEagle Energy plans include a flexible cancellation fee of $20 per remaining month in your contract. The company also applies a base charge of $4.95 per month, regardless of your electricity usage.
| Plan Name | Type | Term (Months) | Average Rate (Cents per kWh) | Features |
|---|---|---|---|---|
| Simple Savings | Fixed rate | 12, 24 or 36 | 15.2 | Flexible cancellation fee |
| Simple Green | Green fixed rate | 12 | 16.2 | Flexible cancellation fee 100% renewable energy content |
| Sure Value | Bill credit | 12, 24 or 36 | 13.5 | Flexible cancellation fee $30 bill credit at 1,000 kWh |
| Savvy Value | Bill credit | 12, 24 or 36 | 13.5 | Flexible cancellation fee $30 bill credit at 2,000 kWh |
| Eagle Month To Month | Variable rate | Month-to-month | 17.2 | No cancellation fee Rate can change monthly |
Green Energy Options
TriEagle Energy plans only include 9% renewable electricity by default, but the Simple Green 12 plan offers 100% green energy with a fixed rate. This benefit comes with an additional cost of one cent per kWh. For a homeowner using 1,000 kWh, this represents an additional monthly cost of $10.
TriEagle Energy Plan and Pricing Structure
TriEagle Energy uses three types of pricing structures for its electricity plans:
- Fixed rate: Simple Savings and Simple Green plans
- Bill credit: Sure Value and Savvy Value plans
- Variable rate: Eagle Month-To-Month plan
When you compare TriEagle Energy plans, the rates displayed include all delivery fees from your local utility company. Here we analyze rates at different usage levels in the Simple Savings 12 plan, which is a popular fixed-rate option:
| Usage | Rate (Cents per kWh) | Monthly Bill |
|---|---|---|
| 500 kWh | 15.7 | $78.50 |
| 1,000 kWh | 15.2 | $152.00 |
| 2,000 kWh | 14.9 | $298.00 |
The Public Utility Commission of Texas (PUCT) requires all electricity providers to publish an electricity facts label (EFL) for each plan. The EFL is a detailed document that outlines all base charges, energy rates and any additional fees. Before enrolling in any plan, you can review its EFL to rule out hidden fees and misleading rates.
Here is the EFL for the TriEagle Energy Simple Savings 12 plan in the Greater Houston area:
When reviewing the above EFL, note that TriEagle doesn’t itemize the utility delivery fees. While these prices are still included in the average price per kWh, we prefer that providers be transparent with all fees, including delivery charges.
TriEagle Energy’s Customer Experience
In February 2025, we conducted a survey of 1,600 Texans living in deregulated areas to gather firsthand customer data when reviewing energy providers. We used this survey data to assess energy companies’ customer service, customer satisfaction, online experience and retention.
TriEagle Energy achieved a stellar score of 4.8 out of 5 stars, based on four performance areas:
| Category | Score (Out of 5 Stars) | Average of Providers We Reviewed (Out of 5 Stars) |
|---|---|---|
| Customer Satisfaction | 4.6 | 4.4 |
| Customer Retention | 5.0 | 4.5 |
| Online Experience | 4.8 | 4.4 |
| Customer Service | 5.0 | 4.6 |
TriEagle Energy has been providing electricity in Texas for 23 years. According to our survey, 75% of TriEagle customers would recommend the company to their family and friends, and 37% have stayed with the company for more than four years. When asked why they chose TriEagle, many respondents mentioned its low rates and straightforward plan terms.
TriEagle Energy Customer Reviews
TriEagle Energy holds a 4 out of 5-star rating on Google Reviews, based on over 1,700 customer reviews as of May 2025. In contrast, the company has a much lower score of 1.21 out of 5 stars at the Better Business Bureau (BBB), but this value comes from only 19 reviews. This pattern is common among Texas electricity providers, since most customers leave positive feedback on Google, while the BBB is primarily used for complaints.
Positive reviews often praise TriEagle Energy for its affordable rates and helpful customer service department. Some customers have achieved monthly savings of over $100 after switching to TriEagle Energy, and many reviews praise the quick response and clear explanations provided by their customer service agents.
Here’s an example from Google Reviews:
“Have been a customer with TriEagle for about 10 years. Rate plans are affordable, and the customer portal is easy to navigate. Appreciate the weekly usage emails that alert me to my usage and estimated bill. Highly recommend TriEagle Energy,” said Noelle.
TriEagle Energy doesn’t get many negative reviews, but some customers have reported issues related to billing and account management. Here’s an example:
“Shopper beware! We went with TriEagle and regret it immensely! Our daughter moved from the apartment. We submitted documents to cancel the account, multiple times over. They have opened the account back up again and charged us for the current resident. The right hand does not seem to be talking to the left hand and customer service has been awful to deal with,” said Robin.
TriEagle Energy Online Experience
TriEagle Energy has an informative and user-friendly website. If you’re already a customer, you can use the “My Account” portal to pay bills and manage your payment preferences. TriEagle also sends weekly usage reports via email, which are helpful for tracking your consumption. While the company doesn’t offer a mobile app, its website is mobile-friendly and accessible on all devices.
- Mobile App: No
- Online Bill Pay: Yes
- Usage Tracking: Yes
- Paperless Billing: Yes
- Support Hours: Monday to Sunday, 7:00 a.m. to 10:00 p.m. Central Time
- Contact Methods: Phone, Email, Live Chat
TriEagle Energy vs. Competitors
TriEagle Energy is a top-rated electricity provider in Texas, known for its affordable fixed-rate plans and excellent customer service. Below, we compare TriEagle with Gexa Energy and TXU Energy, which are also leading electricity companies in the Lone Star State.
TriEagle offers fixed-rate plans with lower prices than Gexa and TXU, but has fewer plan options. While TriEagle focuses on fixed-rate and bill credit plans, Gexa and TXU provide additional options such as solar buyback and EV charging plans.
| Provider | Overall Rating (Out of 5 Stars) | Recommended Plan | Plan Features | Average Rate |
|---|---|---|---|---|
| TriEagle Energy | 4.8 | Simple Savings 12 | Affordable fixed rate, flexible cancellation fee | 15.2 cents per kWh |
| Gexa Energy | 4.6 | SavEV 12 | Free EV charging from 11:00 p.m. to 5:00 a.m. | 18.1 cents per kWh |
| TXU Energy | 4.8 | Solar Buyback Match 12 | Solar buyback at retail rate | 18.2 cents per kWh |
Is TriEagle Energy Right for You?
TriEagle Energy is a good option if you’re looking for affordable fixed-rate plans with transparent pricing and efficient customer support. For homes using around 1,000 kWh per month, TriEagle offers rates between 14.8 and 15.2 cents per kWh, depending on the contract length. You also have the option of a 100% green energy plan, priced slightly higher at 16.2 cents per kWh.
However, TriEagle Energy is narrowly focused on fixed-rate and bill credit plans. If you’re looking for features like solar buyback rates, EV charging discounts or free energy periods, you’ll need to explore other providers.
Consider TriEagle Energy if:
- You prioritize fixed rates with no hidden fees or “gimmicks”
- Your typical usage is between 1,000 kWh and 2,000 kWh per month
- You’re looking for simple and reliable plans with strong customer service
Consider alternatives if:
- You want EV charging discounts or time-of-use rates
- You own a home solar system with excess generation
- You prefer a wide variety of plan features with bundled perks
How To Sign Up for TriEagle Energy
Signing up with TriEagle Energy is a quick and simple process. You can sign up by visiting our trusted partners at Home Energy Club, where you can compare plans from several top-rated providers. The enrollment process only takes around five minutes in most cases, and the company offers same-day service if you submit your request before 2:00 p.m.
During sign-up, TriEagle Energy usually performs a soft credit check to decide if you must pay a security deposit. While the company doesn’t publish its deposit policy, many customers with high credit scores have been exempted from this requirement.
What You’ll Need
- Valid government-issued ID
- Social Security Number or Tax ID
- Service address
- Payment information (credit/debit card or bank account)
- Preferred start date for electricity service
Frequently Asked Questions
Does TriEagle Energy require a deposit?
TriEagle Energy may require a security deposit based on the results of a soft credit check during enrollment. Customers with strong credit scores may be exempt, but the company doesn’t publish an exact policy or threshold. TriEagle also waives the security deposit for customers over the age of 65 who have no history of late bill payments.
What is TriEagle Energy’s cancellation policy?
TriEagle Energy has an ETF of $20 per each remaining month in your contract. For example, if you cancel a plan four months early, you owe an $80 cancellation fee.
How does TriEagle Energy handle bill credits?
With the Sure Value plan, you receive a $30 bill credit when your monthly usage reaches at least 1,000 kWh. The Savvy Value plan offers the same $30 credit but requires a minimum usage of 2,000 kWh.
Does TriEagle Energy offer renewable energy plans?
Yes, the Simple Green 12 plan includes 100% renewable energy by default. All other TriEagle Energy plans contain only 9% renewable energy.
What areas does TriEagle Energy serve?
TriEagle Energy is available in most utility service areas, including AEP Texas North, AEP Texas Central, CenterPoint Energy, Oncor Electric Delivery and Texas-New Mexico Power (TNMP). As of May 2025, TriEagle Energy is not yet available in the Lubbock Power & Light (LP&L) service area.
How do I contact TriEagle Energy’s customer service?
You can reach TriEagle Energy by calling 877-933-2453 or sending an email to customercare@trieagleenergy.com. You can also chat with an agent through the Contact Us page on their website.
Our Rating Methodology
The This Old House Reviews Team supports our energy provider ratings and recommendations with a transparent, research-backed provider review methodology. Our process includes surveying electricity customers in deregulated markets like Texas, analyzing customer review trends, conducting mystery shopping, and consulting with energy experts. Each provider is scored based on performance in customer satisfaction, loyalty, digital experience, and service quality to produce a final rating on a 5-point scale.