Home>Discussions>PLUMBING>Smelly hot water - help!
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johnjh2o
Re: Smelly hot water - help!
johnjh2o

What Sears is going to do in 30 days is send someone out to say the heater is leaking,then they will give you a replacement. If they still work the same way they did when we were doing installs for them, they will charge you for the call and you will have to pickup the heater if there not installing it. It seams to me that the big culprit in this was your plumber. I take that back he in no way is a plumber. You would have been better off if you called a licensed plumber to supply and install the heater then if there was a problem he would make good for both the heater and the labor to install it. My bet is you will not get the first installer to make good for his mess and you will have to pay someone else to install it. I do feel bad for you as no one should have to go through this.

John

dj1
Re: Smelly hot water - help!
dj1

I think that if Sears is willing to give you a replacement water heater, that's really nice. They are standing behind the product they sold you.

I disagree with their labor charges, but you don't have to have Sears plumber do it.

Now, your problem was and still is, the "plumber". I understand that you hired him in the past, without any issues, but IMHO, he is not coming back to dismentle the WH, take it to Sears, pick up a new WH and install it TO CODE. Not anytime soon.

Then, you will have to hire a new plumber.

End result: you pay for 2 installation jobs, plus all the headaches, phone calls, inspections. And that's a shame.

What's supposed to be a relatively easy process turned into a nightmare, because of one plumber with some personal problems.

MBeach
Re: Smelly hot water - help!
MBeach

Hi all!

I've been busy traveling the past couple of weeks and didn't get a chance to post.

I totally agree with your last posts dj1 and Johnj. I'm going to be using a new, licensed plumber to install the replacement heater. I went to city hall yesterday and pulled the permit for it, so I should be good on that front.

It really is a shame that this process has been such a challenge. And truly unfortunate that it's ruined my working relationship with this plumber. Such is life I suppose.

dj1
Re: Smelly hot water - help!
dj1

I can't wait for you to start enjoying clean hot water again after your long and winding road, full of obsticles and unpleasant experiences...

BTW, how is the little one taking it?

MBeach
Re: Smelly hot water - help!
MBeach
dj1 wrote:

I can't wait for you to start enjoying clean hot water again after your long and winding road, full of obsticles and unpleasant experiences...

BTW, how is the little one taking it?

Thanks for checking in dj. Enough time has passed that I'm going to call Sears again tomorrow to see if they'll come out and replace the heater. I checked it when I got back from my travels and it's still lightly leaking, which can't be right. Interestingly enough, when I got back from my travels, it appeared someone had taken a look inside the shed it sits in. Odd, I wonder who would have done such a thing.

Once they send the replacement, I'll be calling another licensed plumber I've worked with in the past to install it. This time with the permit waiting, everything should hopefully be smooth sailing.

A shame I need to pay for this again, but the plan is to get it right this time. Is there any way to find out if the plumber who I first worked with is licensed? This sounds terrible - but I always simply assumed he was. I'm learning that "assumptions" are never a good thing!

johnjh2o
Re: Smelly hot water - help!
johnjh2o

To find out if the plumber a is licensed just check with the building dept. But from the looks of his work I'm betting he isn't.

John

dj1
Re: Smelly hot water - help!
dj1

In California, you verify with the state if a plumber is licensed or not. Just log on to the Contractors State License Board website and search his name.

MBeach
Re: Smelly hot water - help!
MBeach
dj1 wrote:

In California, you verify with the state if a plumber is licensed or not. Just log on to the Contractors State License Board website and search his name.

Thanks dj. Looks like he's licensed, and has been since 1984. This makes the entire thing even more strange.

MBeach
Re: Smelly hot water - help!
MBeach

Wrapping this thread up with an update.

Since I last posted;

  1. Sears came out, inspected the tank a 2nd time. Ordered a part that they felt would fix the leaking.
  2. Sears returned a week later, installed new part, showed that existing part had been threaded improperly "in the factory". Leak resolved.
  3. New and licensed plumber came by, corrected issues in addition to adding an element to the heater to meet city code.
  4. City inspector came out today and gave the thumbs up on the permit.

Thanks everyone for your help on this. It's good to finally have the tank installed properly, within code, and with an approved permit. :)

FriendlyHomeServices
Re: Smelly hot water - help!
FriendlyHomeServices
Gizmo wrote:

The smell in your hot water likely comes from bacteria in the tank. Drain some water from the tank and then through the cold water input port. Add some hydrogen peroxide. Close up the system and then run some water from each tap and outlet (washing machine, dishwasher, etc.). The peroxide should kill the bacteria and eliminate the rotten smell. Keeping the water temperature above 150 degrees should ensure no bacteria can grow, but if you have small children or elderly people in the home, this may not be a viable option due to the risk of scalding.

I believe this is inaccurate advice - nearly all water heaters have a maximum temperature of 140 degrees, since 125 is scalding. Very rare for bacteria to grow inside a water heater unless IT sat for many many months without being energized and heating. Many times, just running the tank until cold water is felt through a tub faucet will flush all the sulfides from the tank that have occurred with reaction to the aluminum or magnesium anode rod. There are only 4 manufacturers of tank type water heaters in the USA - AO Smith or State have the best reliability in my opinion - DO NOT buy a Craftmaster or any heater with a high limit switch for the new enclosed burner systems - complete garbage... If you go with tankless - get a Japanese made instead of Korean or Chinese, which have inferior electronics... I hope this helps. Friendly Home Services Baton Rouge...

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