I have been researching reverse cycle chillers for heating my home. Aqua Products builds one that I feel is a good match for what I am trying to do. My problem is that I have emailed and actually contacted Aqua Products by phone to have them refer me to somebody in my area in Washington that sells and or installs the units. They have indicated that my request would be forwarded to the appropriate party here. I have been attempting to get a response for 3 months or more now. Anybody have a similar experience with these folks.