In May I noticed a crack and water stain on the first floor dining room ceiling of my 1 1/2 story Cape Cod style home. The leak seems to be located right where the upper floor dormer joins the roofline. There is no damage on the 2nd floor and I suspect the leak is somewhere around the dormer area. Since May, I have been calling roofers to come out to see if they could find the leak and fix it. 95% of the people I called never returned the call or come out. Only 3 of about a dozen contractors came out. The first one said that the shingles on the dormer were lined up in a row, creating an area where water came in. His solution was to re-shingle the dormer at a cost of $650. I agreed without hesitation and he said he would call me the next day to tell me when he would come out. That was 2 weeks ago and no phone call from him. Another contractor didn't climb on the roof, but said that the dormer's flashing was leaking and he would email me the next day with a written estimate. That was a week ago and I never heard from him again. A third contractor came out and told me to caulk around the dormer and window area and that should resolve the leak. I did that and yet still, when it rains very heavily and is windy, rain comes in (it doesn't leak when there is a light rain.) I called him back and told him the caulking didn't resolve the matter and he said he would call me the next day. But alas, no call or visit from him either.
I am getting very frustrated as I can't seem to get anyone to come out to find and fix the leak. I even went so far as to contact a big box retailer's website and asked for a free estimate for a new roof. I got an email back saying they would contact me within 24 hours. That was 3 days ago and still no phone call or contact from this big box retailer.
The roof is about 12 years old and I live in Pennsylvania. I am at a loss what to do. Soon it will be winter and this matter won't get resolved till spring (maybe?). What is the issue with getting contractors to come out and do work? Is this too small a project? None of the 3 contractors that actually showed even tried to talk me into a new roof for the house, so I know the size of the project shouldn't be an issue. Don't they want to be involved with repairs? I can't understand it but am getting so frustrated in calling roofers and contractors and leaving messages but not getting any further.
I would be happy if I could at least narrow down where the leak is. Since it doesn't happen during every rainstorm and only occurs when it rains very strongly, I'm really at a loss.
Can anyone suggest anything to resolve my dilemma in finding the leak as well as fixing it? I'm not a very agile person, so I'm not really thrilled about doing this work myself on a sloped roof like this. I'd really prefer to have a contractor come out, but I guess all of the contractors in Pittsburgh just don't need the work.