Home>Discussions>BATHROOMS>Kohler/Moen...Home Depot and Lowes
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shayla
Kohler/Moen...Home Depot and Lowes

I have heard from several sources that Home Depot and Lowes carry an inferior level of quality of name brand items, especially Kohler and Moen faucets. Is this true? Why would these reputable companies distribute lesser quality products to anyone? If I bought a "Kohler" faucet at Home Depot that fell apart I wouldn't be likely to replace it with the same brand. (BTW...all of the faucets we have purchased have been from Plumbing supply houses NOT the big box stores, have we been duped?)

Just curious if what we have been told is true...Thanks!

A. Spruce
Re: Kohler/Moen...Home Depot and Lowes

My plumber has said the same thing. It all boils down to money. Cheap faucets are cheap to make and cheap to buy, resulting in higher price margins for the retailer and perceived lower prices to the consumer.

djohns
Re: Kohler/Moen...Home Depot and Lowes

My wife is a manager at LOWE'S . " Inferior quality " ?
People that talk that smack usually have an axe to grind or their in the plumbing supply business themselves .

djohns
Re: Kohler/Moen...Home Depot and Lowes

So you have letters acknowledging inferior quality and standards ? Care to post them here ?

havanagranite
Re: Kohler/Moen...Home Depot and Lowes

all I can say is wow, I see lawyers lining up slander law suits in hand

shayla
Re: Kohler/Moen...Home Depot and Lowes
A. Spruce wrote:

My plumber has said the same thing. It all boils down to money. Cheap faucets are cheap to make and cheap to buy, resulting in higher price margins for the retailer and perceived lower prices to the consumer.

Yeah, I understand the retailer being willing to sell the cheaper product, what I don't understand is the faucet company wanting to put their name on the product. But, if they all do it then I guess it is all a wash...

Thanks for all of your input! I have noticed that some of the items have the same style name but different numbers. Wasn't sure if it was just me or not. I guess it really does pay to be an educated consumer.

I too, would be interested to see those letters!

djohns
Re: Kohler/Moen...Home Depot and Lowes
shayla wrote:

I too, would be interested to see those letters!

So would the Customer Service Manager of a certain LOWE'S store . Hey , this could be big . Might even shake up the whole plumbing industry . :)

kentvw
Re: Kohler/Moen...Home Depot and Lowes
DwarfWytch wrote:

I have letters from both AS and K regarding their identical model number fixtures but inferior standard and quality being acknowledged. (inferior interior glazing, etc.) You'll soon find the secret is in the UPC code - denoting packaging and product specific to the chain.

Wow! And I just replaced four builder grade bathroom faucets purchased at a big box. I too would like to see the letters.

djohns
Re: Kohler/Moen...Home Depot and Lowes

Find those letters yet ?

djohns
Re: Kohler/Moen...Home Depot and Lowes
djohns wrote:

Find those letters yet ?

OK .... Please ?

djohns
Re: Kohler/Moen...Home Depot and Lowes

Customer service at MOEN says that ALL warranty issues are handled directly through them regardless of where purchased .
I can forward the e-mail to anyone that needs it .

I have contacted KOHLER and AMERICAN STANDARD on that same issue and am awaiting a reply .

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