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How replacement windows work, weep holes

We live in Houston and recently replaced our 30-year old windows with vinyl windows. A few of the large, portrait windows leak, and these are getting addressed. The manufacturer has been out, and their "fix" was to take some of the trim off of the inside of the window (inside of the house), and silicone the borders of the window. What they are telling me is that this effectively forces the water back through the frame and out through the weep holes. They are telling me that windows will allow water into the frame and thus, that is the purpose of the weep holes.

My question is for brand new windows, should ANY water get into the frame to be expelled through weep holes? Is this a realistic expectation for new windows? I understand that over the course of time, esp. with the house settling, windows may let water in that get pushed out through the weep holes. But should be that the case right from the factory?

Their "fix" seems to work, but should this fix be what i agree to? Or should I be pushing back to get the windows "fixed" differently?

Thank you. I have spent a significant amount of money on the windows (our house has over 40 windows), and just want to make sure I am getting my money's worth.



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