I'm in a bad situation...I bought a special-order solid mahogany door from one of the more popular home improvement stores. The display door had a glass-smooth finish, I'm assuming that before they applied the stain they filled the pores with black resin.
The door that was delivered didn't have the fill process done, so all of the pores dip in, giving the door a very, very deeply grained finish. The company who made the door is saying that they don't do this fill process, and are unwilling to do anything but give us $500 back or a full refund (if we give back the door).
We LOVE the door, and want to keep it, but also want to make it the glass-smooth finish that we wanted. We're wondering if there is a way to fill the pores without sanding off the finish (it's been stained and poly-sealed).
Any input that you guys have would be appreciated!