I saw an episode of the This Old House Hour this morning. The segment where one of the guys makes a house call to help a homeowner dealt with a hot water problem. The solution was to rip out the old tank style water heater, up-size the gas line, and install an Eternal Hybrid Water heater. Looked like a great solution for hot water in a total gut, re-wire, and re-plumb project I've been working on slowly but surely (or maybe slowly but slowly). I felt pretty good seeing Richard use this brand and pretty much decided if it was good enough for him then... So, I begin to run down information on the units and as I usually do, I hit Amazon to see if there are any reviews. To my dismay, every Eternal Water heater on amazon that has been reviewed has received a terrible score. Most of the bad reviews are failures withing the first two years of operation, many within a few months of installation. One the most reviewed units, 33 or 47 reviews were one star. The next most reviewed was 20 or 31 reviews of one star. The final unit with any reviews only had one review, a one star.
The three units were
Eternal GU145S Condensing Hybrid Water Heater, 14.5 GPM
Eternal GU195S Condensing Hybrid Water Heater, 19.5 GPM
Eternal BU195M Condensing Hybrid Water Heater, 19.5 GPM
I went back through the show but couldn't see enough details to pick out a model number. Are all Eternal units this bad? Are these three actually this bad or is there some installation problem causing all these issues?
Any information would be appreciated!
P.S. Found the show notes and the unit Richard installed was one of those three i mentioned, the Eternal GU195S Condensing Hybrid Water Heater, 19.5 GPM .