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dj1
Defective package A/C
dj1

I installed a new Rheem package A/C in one of the rentals 18 months ago. Our summer is not even here yet, and I have bad news: it quit.

Now this unit, listed at $4,000, is not just any A/C. Rheem is regarded as a top HVAC producer, just ask any A/C guy. A package unit is one that has heating and A/C all in one, mounted on the roof.

So what was wrong? It leaked R410 Freon gas, ran on empty for awhile, and as a result blew the compressor. I can't blame the tenant, can I? I can't blame my friend the installer whom I've known for 30 years, can I? I can't blame the dealer, where I've bought A/C supplies for years, can I?

Of course not. But I can blame Rheem, except that they told me to go fly a kite. Now Rheem is an American company. It's not like Carrier which just announced that it's moving production to Mexico. Rheem is made in the USA. In my book, it's now expensive, undependable and with despicable customer service the way they won't stand behind their product. My A/C guy tells me to relax, I tell him: I can relax on a window a/c, not a package a/c. I tell him: this unit should last 25 years, not 1.5. And more.

The dealer (a company that buys from Rheem and sells to contractors) is coming through. Not Rheem, the dealer.
Rheem won't do a thing. The dealer will. He ordered the same unit from Rheem and will give it to me at cost. It is supposed to arrive next week, thanks goodness the tenant understands and is willing to wait.

This is just an incident that is a slap on the face of all of us who are serious about "buying American" to save our jobs here. Yes, we are serious, but CEOs are not.

This is what Trump will be facing, should he be elected.

Jack
Re: Defective package A/C
Jack

First before you complain, you should find out what the problem was. Was it a factory defect? How long is the factory warranty? Did the installer damage a line when installing? Is he insured? Did someone get on the roof and damage it? Do you have insurance that covers vandalism?

Jack

dj1
Re: Defective package A/C
dj1
JLMCDANIEL wrote:

First before you complain, you should find out what the problem was. Was it a factory defect? How long is the factory warranty? Did the installer damage a line when installing? Is he insured? Did someone get on the roof and damage it? Do you have insurance that covers vandalism?

Jack

Jack, great and valid questions, which my installer and I discussed already.

- Was it a factory defect? We believe so. I have Rheem units in 6 homes, and they all perform as expected. This broken unit is as yellow as a lemon gets.

- How long is the warrany? 12 months on coil and compressor, according to Rheem.

- Did the installer damage a line when installing? No. The unit worked for 18 months.

- Is it insured? No.

- Did someone get on the roof and damage it? Very unlikely.

- Vandalism insurance? No, it did not look like vandalism happened.

We know that there is a pin hole leak in a line somewhere. We know that the way to fix it is to replace the coil and the compressor - about $1,200 for parts.

What we don't know is why Rheem stalls and being unresponsive. Actually we know why, Rheem can't make them fast enough, so they don't give a hoot if some customer in the western region got a lemon...

Other things we don't know are:
1. Why Rheem's Customer Service don't pick up the phone or return calls.
2. Why Rheem's Tech Support rep is located in another state, some 400 miles away making him "unable to come and inspect the unit". After all, they sell thousands of units here in LA area and Southern California.

Luckily, there's the dealer, who stands by his customers, unlike Rheem.

Again jack, this is not some little thing like a window a/c. It's more like 15 or 20 wall units. And this is a roof top unit, requiring a crane to get it up there.

I will reluctantly replace it with the same exact model, for an easy exchange, however, Rheem will not be my 1st choice, for any of their products (including water heaters) in the future.

dj1
Re: Defective package A/C
dj1

Jack, one more question that I overlooked:

- Is the installer licensed? Yes, licensed, insured and bonded.

dj1
Re: Defective package A/C
dj1

And one more thing: We tried a sealant injection into the line - it did not help.

I used to recommend Rheem products to everyone who would ask. Well no more after this incident.

BTW, appliance insurance policies, like American Shield, seldom honor large claims and often end up in court. I just can't wait for that, I have a paying tenant in good standing, waiting for his a/c. The last thing I want is a tenant to say "sayonara" because there is no air in the house.

There are class action suits against Rheem, but as you know, the lawyers end up eating the whole cake when and if there are settlements, usually years later. I'm still waiting for my check from a 1975 class action suit against Levi's for a pair of $19.99 jeans I bought in college.

ed21
Re: Defective package A/C
ed21

I can see why you're miffed(other words come to mind, but I'll keep it pg rated) It's nice when a company stands by their product even if the official warranty has lapsed.
What did Levi's do in the seventies? Do they still fit? I know mine don't from back then. Still looking in the mailbox for a check?
With all of our running and all of our cunning,
If we couldn't laugh, we would all go insane.

Jack
Re: Defective package A/C
Jack

Dj1, write a letter to the company CEO with your complaints. Explain that this is the 6th unit you had purcahsed from them and that you have been instramental in selling several more to other property owners. Camplain about the lack of service from thier side, and say you will no longer buy or recomend their units to others if that is the way they do business.

It may do no good or it may get you some reinbursement.

Jack

bill
Re: Defective package A/C
bill

typical roof top package units have a 5 years guarantee on the compressor. What that means is they will provide a new compressor but you have to replace the compressor yourself, if you are in the business do not forget to do install a burnout filter , a full leak test with nitrogen, then pull a vacuum, purge with freon ect. the one week later replace the burn out filter with sight glass. This is work typically covered by the installer. that is why they mark up the units to cover the cost of problems.

dj1
Re: Defective package A/C
dj1

Jack, thanks for the good suggestion, I was contemplating this and I think I will do just that.

dj1
Re: Defective package A/C
dj1
bill shack wrote:

typical roof top package units have a 5 years guarantee on the compressor. What that means is they will provide a new compressor but you have to replace the compressor yourself, if you are in the business do not forget to do install a burnout filter , a full leak test with nitrogen, then pull a vacuum, purge with freon ect. the one week later replace the burn out filter with sight glass. This is work typically covered by the installer. that is why they mark up the units to cover the cost of problems.

Bill, thanks for your replay. We'll see what happens next. Meantime, I got to have a working A/C up there. How many times I've had a malfunctioning water heater out there and a tenant without hot water, while the manufacturer (including Rheem in a few instances) was dragging its feet? I had to take care of my tenant first, by installing a replacement WH right away, then take my battle with the manufacturer later.

bill
Re: Defective package A/C
bill

dj1 I forgot to add ( we would replace the compressor right away and send the compressor back for refund if they approved that is was a burn out ) We would get the replacement from our supplier. We were never refused a refund but we did buy about 3 million $ from that supplier. So we had weight.

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