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tgmueller
Broken tiles... installers don't want to replace
tgmueller

The Tile shop who installed these tiles above a soap holder made of tile don't want to replace the broken tiles because they think more cracks may form. I worry about water damage. Let me know what you think.

thedoityourselfer
Re: Broken tiles... installers don't want to replace
thedoityourselfer

We have been dealing with problems with broken tiles by the tile company, they have been out several times and still need to return to try it again. We bought our tile from them because they said they stand by their job for life.
Some of this is not all their fault. It has been our contractor's! My question is are you sure that your wall is square? We live in an older home and had a complete bathroom remodel. Where our broken tiles are giving us problems is on a NEW wall. Come to find out our wonderful contractor did not make the wall square and when the tile is put on it cracks, so I would have that checked out. This has been an absolute nightmare, among a number of other problems we have been dealing with since early August 2014. The tile owner came out and says we need to make the grout lines closer together in this area near switches, or it will continue to crack. We have 13x13 tiles. I would keep at them. Good luck!

dj1
Re: Broken tiles... installers don't want to replace
dj1
tgmueller wrote:

The Tile shop who installed these tiles above a soap holder made of tile don't want to replace the broken tiles because they think more cracks may form. I worry about water damage. Let me know what you think.

1. Were these cracks present when the job was completed OR did they appear sometime later?

2. Have you paid for this job in full?

HoustonRemodeler
Re: Broken tiles... installers don't want to replace
HoustonRemodeler

You will fare better by heading over to the John Bridge Tile Forum and starting a thread there.

Some more pictures, taken from further away will help

Mastercarpentry
Re: Broken tiles... installers don't want to replace
Mastercarpentry

John Bridge is the answer. Properly done tile work does not have cracked tiles involved and tiles do not crack without a reason, so you need to find that reason before replacing the tiles or you might discover the problem recurring.

Phil

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