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Andersen Window Sash Not Staying Up

I have 2-year old Andersen 200 series double hung windows. In one case, the outside sash (top) will no longer stay up on its own. The strings are still attached to it (you can see them loosen up when you raise the sash after it being tilted in for cleaning), but they don't have tension on the outside sash (only the inside or lower sash).

Any thoughts on how to correct this?


Re: Andersen Window Sash Not Staying Up

What about the warranty????

I'd call the Mfgr.

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