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THol
Advice on repairs to HVAC
THol

If I have had a service person in TWICE, would it be better to get a second opinion? Don't want to offend the person who worked on the system, BUT it still isn't working properly. Can't afford to replace the heating system. How likely is it that the person who wasn't able to get it fixed will hear about it if I call another person in? :confused:

ed21
Re: Advice on repairs to HVAC
ed21

I wouldn't worry about offending anybody. They owe you a fix, but I can see why you would want someone else after two tries. If it's a company maybe you can complain about a lack of results and get it taken care of. If it's a one man show you probably should move on. Was any trouble shooting done or did he just throw parts at it?

Jack
Re: Advice on repairs to HVAC
Jack

What difference does it make, if he failed to fix the problem get someone else.

Jack

A. Spruce
Re: Advice on repairs to HVAC
A. Spruce

Another vote for getting someone else to take a look. Why worry about offending the guy who couldn't fix it when you don't want him back anyway?

THol
Re: Advice on repairs to HVAC
THol

Thanks all!

dj1
Re: Advice on repairs to HVAC
dj1

I'm curious to find out whether you paid the first tech twice.

von_steuben
Re: Advice on repairs to HVAC
von_steuben

I agree with the others;

1) could you briefly describe what the problem is with the system & why you think it doesn't seem to be fixed!

2) do you have a service contract with this technician ?

3) do as much research as you can to try & find a service person in your area who has a good repair track record & charges
reasonable service fees at reasonable rates; calling relatives & talking to next door neighbors is the best way to find
someone good; use Angie's List if you have a relative or friend who subscribes; Google the phrase "Best heating service
person in (your town, neighborhood, state)"----many sites you dredge up with this search will have detailed grading of
service techs in your area as to the quality of work they do & the reasonableness of their charge for the work (most get
a low or bad rating for the service & the money they charge--but you'll find a precious few who get good ratings).

4) Angie's list charges a month fee, but sites like the Google search & Better Business Bureau & others are free of charge-
also consult the Yellow Pages under "Heating Supplies-Parts" & go in person or call them for a referral of a good service
tech in your area who is reliable & charges reasonably----typically, Parts Suppliers (countermen) deal with service techs
on a daily basis over a period of years & know the good ones & the bad ones--the parts counterman will usually take
your name, location & phone #; -------when he hangs up, he'll consult with the other countermen on duty (usually 3) &
those on the other shift------he'll then call you some time later with the referral; using a single method will probably not
bring the desired results; using ALL of them & taking the time to do so, will likely produce the desired goal.

HoustonRemodeler
Re: Advice on repairs to HVAC
HoustonRemodeler

Lord knows I've made more than my share of mistakes.

Call in another Pro. A second set of eyes can't hurt.

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