Q: Our house sits only 11 feet from our property line, and our neighbors' house is so close to the line that their gutters are almost right over it. Last year, they added another story to their house and installed a metal roof. Now, when the ice on their roof begins to melt, it slides past their gutters and sails into the side of our house where our bedroom is. Can you please help us?
—Lisa, Austin, Texas
A: Tom Silva replies: I've never encountered that problem, but there is a straightforward solution. Ask your neighbors to install a snow guard on their roof near the eaves. These guards effectively halt roof avalanches and hold the ice in place until it melts. The type of guard that best suits your situation has two or three pipes mounted parallel to the eaves and a screen on the pipes to catch flying ice.