couple buying housewares online with credit card
Photo: Courtesy of Jamie Grill/Getty Images
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Modern-Day Inconvenience

Homeowner says: We thought we would buy all the plumbing parts online. This will be a great way for you not to be bothered and we can save there. We'll probably do the same with the electrical.

Contractor says: I think a collaborative effort between the owner and the contractor is essential for a successful project.

Contractor thinks: So the materials arrive, they don't work and have missing parts, and all I have is a website to try to work all this out—and no percentage on the materials.
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