"Believe it or not, this is so much better than it was," says Mina, presenting her insect-scarred arm. Several months ago, she and husband Jonathan (not their real names) noticed the first telltale signs. "But I didn't immediately jump on it when I found a few drops of blood on my sheets." Having lost the early advantage, the couple soon found their situation escalating. "We'd be reading in bed at night, and I'd look up to see ten bed bugs crawling on the ceiling," Mina says. "There was this real feeling of dread, knowing that when we turned out the light they'd come down and bite us."