Often, it Doesn't Make Sense But refacing isn't for every kitchen. Most important, it doesn't address the issue of a poor kitchen layout. "If you go to the expense of refacing and still end up with a nonfunctional kitchen, you've wasted your money," says Cyndi Cantley, of Cantley & Co., a certified kitchen designer in Birmingham, Alabama. Other conditions that rule out refacing include existing cabinets that are beginning to fall apart or aren't well built to begin with; metal cabinets that are rusting; and larger structural issues, like floors that have settled and left cabinets out of kilter. If you have any of these problems, you shouldn't consider refacing. Refacer Brian Titus says he regularly encounters cabinets in such bad shape he has to pass on them. Beyond the Cabinets Choosing a finish material may be the most important decision a refacing customer makes, but it's by no means the only one. One particularly popular option is having old wood center glides on kitchen drawers replaced with new side-mounted tracks on rollers. ("Almost everyone does the silverware drawer," says one refacer.) In fact, many customers opt for completely new, custom-built drawer boxes. Most refacers also handle flooring and countertop installations, because homeowners often want to update the rest of their kitchen. And unless the sink and faucet are in good shape, many refacers strongly urge replacing them along with the countertops. Refacers will also custom-build new corner cabinets or over-the-refrigerator units to match old ones, and will add islands and crown molding. Sears offers appliance replacement through its refacing service, and many refacers sell lazy Susans, wine racks, pull-out trash bins, flip-out drawer fronts, pull-out shelves and other accessories.